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Sawyer Chevrolet - Service Center

Catskill, NY

4.8
866 Reviews

866 Reviews of Sawyer Chevrolet - Service Center

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June 17, 2021

Oil change was quick but more expensive than I expected. Recommended services are pricey too. Probably will go elsewhere for them. Wait time was perfect. More

by PURPLECHOCOLATEELEPHANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Sawyer Chevrolet responded

Thank you for taking the time to submit a review. We take pride in the quality of work that we complete. It is regrettable that the cost of your repairs was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact us at your convenience.

April 23, 2021

Will never go there again! Worst customer service in the service department! Made an appointment for the hood latch sensor,issue with the taillight and inspection! Dropped the truck off the evening before b More

by s_zouky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Capasse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Asare
May 10, 2021 -

Sawyer Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

April 19, 2021

The best customer service. They kept me up to date on what was being done and gave suggestions to work that should be done. Overall best experience with a dealship. More

by AlMyers1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Asare
Apr 19, 2021 -

Sawyer Chevrolet responded

Thank you for your very kind review, Al. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sawyer Chevrolet.

April 19, 2021

Thanks for the great service. It was fast and the job was done right! Everyone was friendly and helpful. I would recommend Sawyer. Ed DuPont More

by Ed DuPont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Asare
Apr 19, 2021 -

Sawyer Chevrolet responded

Thank you for sharing your thoughts about your great experience with Sawyer Chevrolet, Ed. We appreciate your business and hope to see you again soon! Thank you for helping to spread the word about us. We're here for you anytime!

April 14, 2021

Good service.Friendly staff.Like the video sent that shows work preformed. Appointments available for YOUR convenience.Always been ready on time or earlier than promised. More

by Mark L DiPace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Sawyer Chevrolet responded

Thank you, Mark, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 10, 2021

I always bring my car to the dealership in which I purchased, because who knows your car better than them from day one. Thank you! More

by CAROLSAPCOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Asare
Apr 11, 2021 -

Sawyer Chevrolet responded

Carol, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 09, 2021

Good service. Fair price. Very polite. Would have given 5 stars, but I was told the work would take an hour or less, and instead it took more than 1.5 hours. Also, I've been asked way too many times to pro More

by lkleiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2021

I love that they video my work and text when it’s ready and they hired a female mechanic which is awesome. Way to keep up! More

by collegekid46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2021 -

Sawyer Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sawyer Chevrolet. Please don't hesitate to reach out if you need anything else.

April 09, 2021

Terrible. I’ll never go back. Scammer mechanic trying to hit me with a $1200 brake job. Truck had 6 k miles on it. Failed me for inspection. Left there and got it inspected down the road. I will be contacti More

by ryanlepage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barry Lang, Michael Asare
Apr 27, 2021 -

Sawyer Chevrolet responded

Thank you for your feedback, Ryan. Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 06, 2021

Good service. Friendly staff. Fair prices. Knowledgeable people. They do their best to accommodate you. Have been going here for years and will keep doing so. More

by kaisngyp
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Adsit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Sawyer Chevrolet responded

Thank you for taking the time to leave us this five-star review! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We look forward to having you as one of our valued customers for life.

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