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Sawyer Chevrolet - Service Center

Catskill, NY

4.8
866 Reviews

866 Reviews of Sawyer Chevrolet - Service Center

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August 15, 2021

Pleased with service dept interface and work done. Only minor comment my driver side floor mat was quite dirty from service technician shoes which looked like grease or oil on the mat and door sill. I clea More

by gstoutenburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Sawyer Chevrolet responded

Thank you for the kind words for our service department. We look forward to sharing your comments with them. Please don't hesitate to let us know if we can be of further assistance.

August 13, 2021

Had to wait way to long . Had 3 pm appt said maybe 1 3/4 hr to do. They took car in late like 3:25 I was there almost 2 1/2-2 3/4 hr. More

by alberti.steve18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Sawyer Chevrolet responded

Thank you so much for your patience and this review. We appreciate you choosing Sawyer Chevrolet and will share your comments with the team. Please don't hesitate to reach out if you need anything else.

August 12, 2021

As always outstanding service with friendly knowledgeable staff ! All of my concerns were met as well as the technicians looking out for problems that I may not have seen and bring to my attention to correct More

by shalepit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Asare
Aug 12, 2021 -

Sawyer Chevrolet responded

Thank you for taking the time to share your feedback with us! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sawyer Chevrolet.

August 10, 2021

They did an excellent job at checking out my car and changing the oil and filter. I was amazed at the video they sent me. More

by ladykay201033
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Sawyer Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sawyer Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

August 08, 2021

Dropped vehicle off and it was forgotten about then no apology or anything. Drop it off the second time and problem was made worse. Sales team great! Service team acts like I should be grateful they let m More

by derekdoe26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Dabrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Luvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Brandow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Riordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Adsit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Sawyer Chevrolet responded

We're sorry to hear about your experience. We'd love the opportunity to get to the bottom of it with you and see if there is something we can come up with to turn things around. Please reach out to us at your convenience, Derek.

Sep 13, 2021 -

derekdoe26 responded

Im going to call the first experience just a "bad day".. everyone has them and its allowed. Since the bad day, the group at Sawyers have been nothing but Great!!. My vehicle problems were solved, the service department was very pleasant and efficient. So thank you guys for doing great and meeting customer needs! Cheers to less bad days!

August 04, 2021

Brianna was very friendly and helpful. She time it really will didn't have a long wait. Just had enough time to have breakfast. Thank you More

by lil46bell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Sawyer Chevrolet responded

Thank you for taking the time to share your thoughts on working with Brianna and our team. We're glad to hear we delivered such a great experience!

August 04, 2021

Mike and the guys at Sawyer were great I just moved to the area and they gave me door to door service on my Colorado ZR2 Gotta say I was really impressed I will be a loyal customer and when I'm look More

by Biggin913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Asare
Aug 04, 2021 -

Sawyer Chevrolet responded

Thank you so much for your kind words for Mike and our service team. We appreciate you taking the time to leave us this wonderful feedback!

July 28, 2021

We have been coming with current car for servicing for 2 years now and just purchased a new truck , Everything and everyone has been excellent from top to bottom and we're very pleased - thank you ! More

by tammiannie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Sawyer Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sawyer Chevrolet!

July 26, 2021

Dealing with Mike C is a pleasure. He has helped me on several occasions, especially helpful in navigating high priority escalation within parts at GMC More

by peter64
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Sawyer Chevrolet responded

Thank you, Peter, for choosing Sawyer Chevrolet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 24, 2021

Brianna Caron and Mike Capasse are always very friendly and helpful. I do not have to wait long they are very good at timing the appts. for that day. More

by robear3061
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Sawyer Chevrolet responded

Thanks for sharing your thoughts about your experience working with Mike and Brianna here at Sawyer Chevrolet. We appreciate your business and hope to see you again soon!

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