Sawyer Chevrolet - Service Center

Had a very poor experience at Sawyers Service Department. Brought the car in for an inspection and then they called and said I needed new wipers. Which is fine I had them replace them. Then they called back Brought the car in for an inspection and then they called and said I needed new wipers. Which is fine I had them replace them. Then they called back and said I needed new tires. So to get the car inspected I said to have them replace them. I also had mentioned that there is a slight coolant leak and if they came across a cause to please let me know. Well they advised that it needed a new water pump which was covered under a warranty. They said they could replace it. So fast forward a week and we needed something out of the car and it’s just sitting in the parking lot with nothing done. Then goes another week and a phone call to them every other day trying to get our vehicle back. Then comes the day that the car is done. We went there looking to pay $21 for an inspection and left with a $850 bill. We paid, and the car needed things so we got it done. Then comes the day after we picked it up and received a phone call saying we owe them more money, $120 to be exact. They said they replaced the thermostat and the warranty won’t cover it. They never once told us they were replacing the thermostat or even looking at it. They said it was melted but never showed us the part. We then called advanced auto in Catskill to see how much we could buy the part for which was $80. We called and complained and they just didnt care. The best they could do is give us the part for $84 instead of $120. This was not something that was approved by us. However, we paid it. I’m very disappointed in how all of this was handled. We have bought two vehicles from them and had a bunch of service done from them and to treat a loyal customer this was was shocking. More

Did take longer th3n expected to do repaire whether this is do to having ins on repairs or longer delivery of parts causing the cost of a rental higher so would think twice before taking back to dealer. is do to having ins on repairs or longer delivery of parts causing the cost of a rental higher so would think twice before taking back to dealer. More

Very pleased with Sawyer's Service Dept. From making my appointment to arriving for service, all staff was professional and helpful. From making my appointment to arriving for service, all staff was professional and helpful. More

Everyone is very professional and helpful. From the service department to the sales department. Hoping to get our new lease from Sawyer Chevrolet! From the service department to the sales department. Hoping to get our new lease from Sawyer Chevrolet! More

The girl that checked me in I think her name was Brianna she’s did an excellent job you also had two other people working on the desk and they were doing an excellent job also. The passenger side indicato she’s did an excellent job you also had two other people working on the desk and they were doing an excellent job also. The passenger side indicator bulb was out and she informed me that it was ovwr $100 to have it replaced and That was even using my own lightbulb. Now this is not your fault but it’s definitely Chevys fault for making a lightbulb so hard to be changed in the first place. Dave and the service department does a great job so I really do appreciate you guys and I will buy another vehicle off you soon. Martin J Cahill More

Quick and professional service. Clean, comfortable waiting area. I love the video sent to confirm work. Clean, comfortable waiting area. I love the video sent to confirm work. More

I was pleased with the service. Everyone at the dealership that I encountered was very polite. Everyone at the dealership that I encountered was very polite. More

From point A to B the service is outstanding! I really appreciate the new video service.I can watch on my phone the service team hard at work.Thanks for a Great Job!! I really appreciate the new video service.I can watch on my phone the service team hard at work.Thanks for a Great Job!! More

Very accommodating, knowledgeable and do a thorough job. I have never been so impressed by a dealership. I have never been so impressed by a dealership. More

Work was done in a timely manner everyone there is kind courteous My car was left clean courteous My car was left clean More