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Sawyer Chevrolet - Service Center

Catskill, NY

4.8
926 Reviews

926 Reviews of Sawyer Chevrolet - Service Center

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December 15, 2022

Brianna was extremely helpful and kept me informed about my silverado keep up the great work More

by stripertaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Trabona
Dec 16, 2022 -

Sawyer Chevrolet responded

Thank you for choosing Sawyer Chevrolet. Your feedback and rating mean a lot to us. We're glad to hear that Brianna was able to help, and we hope to see you again!

Dec 16, 2022 -

stripertaker responded

My email address is stripertaker @icloud.com

December 15, 2022

Terrific service department with knowledgeable, courteous, and friendly staff. I'm always satisfied with the service rendered. The staff always accommodates my schedule. Always highly recommended More

by greeneholm
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brandow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Adsit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Sawyer Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 15, 2022

Your crew was very accommodating. They kept me informed as to what was going on with my car and what the problems were. I was very impressed. More

by iamru1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Sawyer Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 08, 2022

Great service they had my car done when they said it would be and there were no surprise costs at the end. More

by andrewjvarone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Trabona
Dec 09, 2022 -

Sawyer Chevrolet responded

Thank you, Andrew! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sawyer Chevrolet.

December 08, 2022

Customer service was horrible. The issue I went into was not fixed even after bringing it back. Service tech and customer service rep argued about the noise that my truck is making More

by Petey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Caron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Sawyer Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 08, 2022

My appointment slot was kept by the service department, and the work was accomplished in a timely manner. More

by sterlingkeyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Trabona
Dec 09, 2022 -

Sawyer Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 08, 2022

To whom this may concern this is my second vehicle having problems with it my first one was eating up my squirrels and toes out or exchanged now I have this equinox and having technical problems and they can More

by bronxcheech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Sawyer Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Dec 09, 2022 -

bronxcheech responded

I would like to thank tim day and Michael in service department for going beyond helping me in this resolved I would like to thank everyone in them for the help they have given to me and the fast service and I wish them a merry Christmas they have got my problem fits with the OnStar and everything else is working now I'm happy and very glad to have that team there thank you thank you

December 08, 2022

Service department personnel were very friendly and helpful. Kept me posted on the status of my car during my visit. More

by mcavoy775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Trabona
Dec 09, 2022 -

Sawyer Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sawyer Chevrolet.

November 19, 2022

A very smooth visit. I was there for a recall on a vehicle purchased there 14 years ago!!! They took care of the issue and Mike was extremely thorough in his explanation More

by jjcsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2022 -

jjcsmith responded

Thank you!!!

November 19, 2022

I was waiting for a new truck order to come in and Barry Lang found me the same truck and saved me 6 weeks of waiting. Communication was perfect throughout the whole process. The financing with Mark Brandow More

by tonysantiago11998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brandow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Lang
Nov 20, 2022 -

Sawyer Chevrolet responded

Thank you for taking the time to leave us a five-star rating. We look forward to sharing your compliments with our crew. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Congratulations on your new truck, Tony!

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