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Sawyer Chevrolet - Service Center

Catskill, NY

4.8
926 Reviews

926 Reviews of Sawyer Chevrolet - Service Center

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March 17, 2023

Waited one and a half hour for Appointment. Isn't that why you make appointments??? More

by ber02559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Sawyer Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 16, 2023

Great Experience. We bought a new truck here and our sales person Barry was great. we had No hassle. More

by accesssafety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Lang
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Mar 16, 2023 -

Sawyer Chevrolet responded

Thank you so much for your kind words for Barry, and for taking the time to leave us this wonderful feedback!

Mar 16, 2023 -

accesssafety responded

Thank you

March 16, 2023

I had a pleasant experience. Brianna Caron is a very knowledgeable and personable service advisor. More

by bfunk3737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Sawyer Chevrolet responded

Thank you so much for your excellent review! We are so glad that Brianna had the opportunity to work with you, and we are thrilled that you found your experience with us here at Sawyer Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

March 15, 2023

Just can’t understand how it can take over 2 hours to replace a small plug and wire that is full exposed under the car, then charge us $304.64 in labor? Think we need to start shopping for another car re More

by keeskrazy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Mike Capasse
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Trabona
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Mar 18, 2023 -

Sawyer Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to us at your convenience.

March 10, 2023

Every time I go to Sawyer they go above and beyond to satisfy our needs! More

by countrymom78_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Sawyer Chevrolet responded

Thanks for sharing about your experience with Sawyer Chevrolet. We appreciate your business and hope to see you again soon!

March 10, 2023

As always another very pleasant experience with Sawyer. My vehicle was taken right in and out within an hour as promised. More

by MBOWMAN06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Luvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Adsit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2023 -

Sawyer Chevrolet responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Sawyer Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

March 10, 2023

The service team at Catskill is awesome! Repairs and maintenance are done in a timely manner! Special thanks to Brittany and Dave! More

by sueebrown65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Adsit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Trabona
Report | Print
Mar 13, 2023 -

Sawyer Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sawyer Chevrolet.

Mar 13, 2023 -

Sawyer Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Sawyer Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

March 08, 2023

Sawyer Chevrolet got the problem resolved very quickly thanks to the whole team at Sawyer More

by ssnova396jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Sawyer Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 08, 2023

Great Service, Pleasant Staff Brittany is always smiles, cheerful and helpful, would recommend the service department. More

by thixson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Trabona
Report | Print
Mar 09, 2023 -

Sawyer Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 07, 2023

Prompt and friendly. Got right on with the service on my truck. Came out to explain some problem they found, asked if I had time for them to fix. When done went over bill More

by billand59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2023 -

Sawyer Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sawyer Chevrolet.

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