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Sawyer Chevrolet - Service Center

Catskill, NY

4.8
926 Reviews

926 Reviews of Sawyer Chevrolet - Service Center

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April 30, 2023

We purchased a used vehicle that needed 2 repairs before we bought the vehicle. The vehicle needed 2 repairs after purchase and was driven in less than 1550 miles. The Service department was great in repa More

by michelle4264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Day
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Adsit
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2023 -

Sawyer Chevrolet responded

Michelle, We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

May 01, 2023 -

michelle4264 responded

The vehicle in question, according to the Carfax, was purchased at auction as a repo (*which was not so much of an issue...a common industry practice). However, during the test drive, we were the ones that had to point out the two repairs needed to the dealership. Both rear tire pressure monitors were both not registering, and the driver's side heat was not functioning. Also, while the Service department repaired the problems, there was a lag time involved with taking possession of the car. There was a problem in resetting or clearing out the computer code. We felt that everything should have been checked prior to the vehicle being put out on the lot. The third repair was needed at 522 miles for an internal brake booster sensor, and was covered by state law warranty. The fourth repair was needed at 1530 miles for an HVAC Blend Door Actuator, which is a common problem associated with this make of vehicle. An email was sent almost a week before the scheduled date to Sales, Service, and Parts. Luckily, the parts were in stock, and we were most grateful with the service provided. As stated above, in fairness to the dealership, this vehicle was not listed as Used Certified, and we did not purchase an Extended Warranty on our part.. It is just disappointing that this vehicle hasn't even had its first oil change yet, and we are sure you can understand our frustration. So if any suggestions were to be made, this vehicle should have had more of a closer look when it was acquired by your purchaser and/or service department. It should have been "lot " ready for a "drive and go sale".

April 28, 2023

Friendly staff who make you feel at ease. Always a pleasant experience at Sawyer Chevy More

by kassiddyrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Sawyer Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 28, 2023

We are extremely happy with the service Tim and Kevin provided. We recommend sawyers to anyone buying a new or used car. More

by KRISTAGERSTBERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Brandow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2023 -

Sawyer Chevrolet responded

Krista, Thank you for your very kind review. Tima nd Mark strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sawyer Chevrolet.

April 27, 2023

Staff is professional & friendly. Very happy with my overall experience. I will recommend Sawyer Chevrolet to my friends and family. More

by debzm6369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Trabona
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Apr 28, 2023 -

Sawyer Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 26, 2023

Service staff is courteous, professional and very pleasant! I appreciated the suggestions to have certain things checked at this appointment as it was approaching the 30,000 mile service and saved me More

by NICHOLLSLINDA46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2023 -

Sawyer Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Apr 27, 2023 -

NICHOLLSLINDA46 responded

You're welcome!

April 24, 2023

I bought my 2020 Chevrolet Trax from this dealership, Sawyer Chevrolet in Catskill New York More

by foundmysmile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Sawyer Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 24, 2023

Always go above and beyond to make my experience as easy and fast as possible. More

by pnolank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Sawyer Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 09, 2023

This chevy dealership is awesome. I would refer anyone to this dealership.This is an awesome place to do business 👌 More

by lequeialw.1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Trabona
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Apr 10, 2023 -

Sawyer Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 03, 2023

I had a great experience with Sawyer's service department. Brianna Caron, especially, even though they were very busy, she worked with me to get me a loaner while I left my car there to have a ne More

by mikekratoc
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Sawyer Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sawyer Chevrolet.

March 31, 2023

awesome service department and speedy warranty repair and very informant info from the technician cant say enough More

by camp2
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2023 -

Sawyer Chevrolet responded

Here at Sawyer Chevrolet, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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