Sawyer Chevrolet

Had a pleasant experience for my oil change and tire rotation. Didn't know I was getting my engine air filter changed, but it was due and was included with my oil change, so that was a big plus! Also, rotation. Didn't know I was getting my engine air filter changed, but it was due and was included with my oil change, so that was a big plus! Also, asked to check my cabin air filter and turns out I needed that too. They sent for the filter, replaced it and I was on my way. Great job! Thank you! More

They are very prompt, they deliver when they say they do, all the staff is very pleasant all the staff is very pleasant More

We always get the best Customer service here. On my last appointment as i was leaving they noticed a problem called me back in and fixed it at no additional cost to me. I never had that kind of s On my last appointment as i was leaving they noticed a problem called me back in and fixed it at no additional cost to me. I never had that kind of service anywhere else. Thank You for all you do. We are Loyal Customers till the end. More

Friendly staff, had comfortable waiting environment, Service was done in appropriate time and quality service Service was done in appropriate time and quality service More

Great dealership from the service department to our salesman John Campisi! We have bought several vehicles from John and always happy with his knowledge! salesman John Campisi! We have bought several vehicles from John and always happy with his knowledge! More

Had a very poor experience at Sawyers Service Department. Brought the car in for an inspection and then they called and said I needed new wipers. Which is fine I had them replace them. Then they called bac Brought the car in for an inspection and then they called and said I needed new wipers. Which is fine I had them replace them. Then they called back and said I needed new tires. So to get the car inspected I said to have them replace them. I also had mentioned that there is a slight coolant leak and if they came across a cause to please let me know. Well they advised that it needed a new water pump which was covered under a warranty. They said they could replace it. So fast forward a week and we needed something out of the car and it’s just sitting in the parking lot with nothing done. Then goes another week and a phone call to them every other day trying to get our vehicle back. Then comes the day that the car is done. We went there looking to pay $21 for an inspection and left with a $850 bill. We paid, and the car needed things so we got it done. Then comes the day after we picked it up and received a phone call saying we owe them more money, $120 to be exact. They said they replaced the thermostat and the warranty won’t cover it. They never once told us they were replacing the thermostat or even looking at it. They said it was melted but never showed us the part. We then called advanced auto in Catskill to see how much we could buy the part for which was $80. We called and complained and they just didnt care. The best they could do is give us the part for $84 instead of $120. This was not something that was approved by us. However, we paid it. I’m very disappointed in how all of this was handled. We have bought two vehicles from them and had a bunch of service done from them and to treat a loyal customer this was was shocking. More

Recall was fixed ! Staff tried ti help but my finances need to be better ! Staff was friendly! Staff tried ti help but my finances need to be better ! Staff was friendly! More

Thanks to Fred Hayes and his help this is the second Equinox we bought for him Equinox we bought for him More

Very knowledgeable, professional, accommodating and polite. I’m very happy with the service at this dealership. polite. I’m very happy with the service at this dealership. More

I am very satisfied with Sawyer Chevrolet. The service staff are courteous and professional and they answered all my questions. The service staff are courteous and professional and they answered all my questions. More