Sawyer Chevrolet

Had my car towed in with a severe shake in the front end on a Thursday. Was told the car would be looked at the beginning of the following week. After no call, I called them on Wednesday, and received a sar on a Thursday. Was told the car would be looked at the beginning of the following week. After no call, I called them on Wednesday, and received a sarcastic tone from the service department. I was told they "might" be able to look at it the next day. By Friday, I was told they didn't know, and could not predict, when my car would be looked at. It was mid-week the following week when I was told all that was wrong was a bent rim. This took an additional week to repair. I was charged a total of $400 for a rim repair (not replacement), which included a $150 diagnostic fee that they claimed is "never included in the repair cost". Avoid this place if you can. More

Very professional, no run around. It was definitely one of the best car buying experience I've had. It was definitely one of the best car buying experience I've had. More

Serice department is great! Breanna Caron assisted us this time and everything went like clockwork. She got us the parts needed and scheduled us that best fit our time. She's p Breanna Caron assisted us this time and everything went like clockwork. She got us the parts needed and scheduled us that best fit our time. She's professional and friendly and kept us informed of the progress on our vehicle. Love it here! Our car sounds and runs beautiful after the quick fix! More

Kevin is very knowledgeable and friendly. He made great recommendations for my budget and was not pushy on the sale. He made great recommendations for my budget and was not pushy on the sale. More

The staff at Sawyer was very responsive to my issues and solved them accordingly. Brianna and Mike are great as service writers solved them accordingly. Brianna and Mike are great as service writers More

Had good experience purchasing a Silverado truck. Done with little hassle. Terms were negotiated quickly & truck eas delivered when agreed. Done with little hassle. Terms were negotiated quickly & truck eas delivered when agreed. More

Easy to deal with and courteous convienent easy to communicate with. Friendly good available hours communicate with. Friendly good available hours More

Their service department is very good and I've never had any problems I've had the cars in the past there and there's never been any problems any problems I've had the cars in the past there and there's never been any problems More

I have been dealing with Sawyer Dealership for around 5-6years now. I am really satisfied with everyone and everything. 5-6years now. I am really satisfied with everyone and everything. More

Rude greeting from service advisor, delayed vehicle diagnoses, and prolonged warranty service. I made an appointment for my truck to get looked at for warranty work and some other issues. I arrived the diagnoses, and prolonged warranty service. I made an appointment for my truck to get looked at for warranty work and some other issues. I arrived the morning of my appointment after dropping off my child at school. I then was next in line and the service advisor was informed I was there for my appointment. She then says out loud that I am very very late. And proceeds to state it again. I then stand up and approach the desks and ask “Am I late”? She then says yes very. I apologize because I had to drop my child off and school and my wife had to follow me to Catskill for my appointment. I also say I thought the service department didn’t open until 9:00 which is when I arrived. She says no 8:00am. After receiving my keys I emailed her the photos and video of the issues of my truck so the technician would have a better Idea as to what the concern is. I waited until Friday evening at 5:00pm to call because I haven’t herd anything. She tells me the truck has yet to be looked at. After she stated the truck will have to be there by Monday morning at 8:00 if I were to take it for the weekend so I left it with them. Monday I called at 5:00pm to see if they took a look at the truck and she said no. It wasn’t until Tuesday at 5:30 pm that I received a call that the truck was looked over and diagnosed. A part had to be ordered and wouldn’t be in until Thursday where the service would be completed. So overall I waited 6 business days and 8 days total to get my truck back with an appointment. I am a very patient person and I understand that things happen. I have brought my other trucks here for regular oil changes and this truck for an engine rebuild back in June. I was treated with complete disrespect, lack of communication, and still was charged full price for the service that wasn’t covered by my warranty. I hope that future customers are treated with value and respect. I will no longer bring my vehicles to this dealership because of the disregard for my time, business, and how rude a “customer service” advisor treated me More