Sapaugh GM Country - Service Center

I took my 2018 Chevy Silverado that I purchased at Sapaugh in for a front hub making noise. I took it To them because I was told that under my warranty if I took it there it wouldn’t cost me anythin Sapaugh in for a front hub making noise. I took it To them because I was told that under my warranty if I took it there it wouldn’t cost me anything well come to find out I’m charged $100 each time for warranty work to take it to them if I would have known that I could’ve took it to a dealership 10 minutes from my house Sapaugh is 45 minutes away. So I paid $100 got the new hub assembly which fixed the noise in my truck. I picked it up early in the morning before work left the dealership got on the interstate and the check engine light is on having to get to work it’s too late to turn around and take it back so I had to take it the next morning and drop it off again. Later that day I called to check on it and the service man told me it was a wheel sensor they didn’t have the part and I would have to wait till they got it so the next day. I figured makes sense it probably got damaged when the hub was changed out. N ot hearing from them I called late in the afternoon and the service man tells me that it wasn’t a wheel sensor it was a E-Vap sensor and I would have to pay another hundred dollars to get it fixed but it was under warranty. Just seemed odd because the check engine light wasn’t on when I dropped the truck off to them the first time. So I paid $100 get the truck back drive home the truck sets for a week get in it yesterday and the check engine light is on again. I’m sure if I call to get it fixed it will cost me another hundred dollars they have got my money twice and won’t get it again. Also I paid for the paint protection to be applied because the salesman said it would protect from paint chips that would be noticeable on a black truck come to find out it only covers dents and dings how a spray on paint protectant protects from dents and dings I don’t know but it will not cover paint chips so don’t waste your money on the paint protection. More

Phenomenal I bought my Malibu from Sapaugh and I get it serviced there. An all of the employees are polite and helpful! The dealership was very clean and organiz I bought my Malibu from Sapaugh and I get it serviced there. An all of the employees are polite and helpful! The dealership was very clean and organized. I drove all the way from Troy, MO to give this dealership a chance and I am so glad I did! Sapaugh set the customer satisfaction standard pretty high when I bought my Malibu and they prove it to me each time I go back. They always make me feel appreciated and welcome! Great job Sapaugh! More

It was a wonderful place to do business. They gave me a great price on my trade-in and Greg was a great salesman. I would definitely buy another vehicle from him great price on my trade-in and Greg was a great salesman. I would definitely buy another vehicle from him More

Quality service and was completed fast. They did a complete inspection of my vehicle and found a missing bolt on my brake caliper. It gives me peace of mind that the work was done right. complete inspection of my vehicle and found a missing bolt on my brake caliper. It gives me peace of mind that the work was done right. More

Steve was very courteous and thorough with his explanation of what the service entailed. He also mailed the time it would take. Thanks Steve...great job! explanation of what the service entailed. He also mailed the time it would take. Thanks Steve...great job! More

The experience with Sapaugh is always excellent! The attention to detail and the outstanding customer care from the second you arrive until you leave the visit is superb. The service advisor Rachel the attention to detail and the outstanding customer care from the second you arrive until you leave the visit is superb. The service advisor Rachel the technician Dan and the cashier Crystal all are true assets for this fine company. Thank you to all for making Sapaugh above the rest! More

Had an accident during a snow storm. Car was taking to your Shop. Working with Mike and Kyle in the body shop was a pleasure. I got my car back and it looked brand new. They did an awesome job on repairs your Shop. Working with Mike and Kyle in the body shop was a pleasure. I got my car back and it looked brand new. They did an awesome job on repairs and kept me informed along the way. Rich konold who sold me the car was also involved in the process. I can't say enough praises of Sappaugh they are amazing people to work with. Thank you again for doing such a great job. Darwin Stevens More

Thaank You! My hat off and a big “Thank You” to Joe Clemens and everyone at Sapaugh Motors. Thank you for your professionalism and for working with me on my conc My hat off and a big “Thank You” to Joe Clemens and everyone at Sapaugh Motors. Thank you for your professionalism and for working with me on my concerns. I really appreciate it. I highly recommend that everyone consider Sapaugh Motors Thomas Solomon More

Serviced my vehicle Great sales experience! A few weeks after purchasing my car someone scratched up the passenger door and they drove a service vehicle out to my house Great sales experience! A few weeks after purchasing my car someone scratched up the passenger door and they drove a service vehicle out to my house near Downtown St. Louis before I left for work and took my car to get fixed at the dealership. Then two days later drove my car to my office to return it. They went above & beyond with their customer service! More

Service department Poor communication between departments. Very poor attention to detail. Poor inspection of vehicle before sale. Promises made with poor delivery. Fing Poor communication between departments. Very poor attention to detail. Poor inspection of vehicle before sale. Promises made with poor delivery. Finger pointing and theories by salesman. More