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Sapaugh GM Country - Service Center

Herculaneum, MO

4.5
81 Reviews

81 Reviews of Sapaugh GM Country - Service Center

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March 10, 2020

It was a wonderful place to do business. They gave me a great price on my trade-in and Greg was a great salesman. I would definitely buy another vehicle from him More

by T.J.
Recommend Dealer
Yes
Employees Worked With
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wilson
Mar 11, 2020 -

Sapaugh GM Country responded

T.J., we really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

February 14, 2020

Quality service and was completed fast. They did a complete inspection of my vehicle and found a missing bolt on my brake caliper. It gives me peace of mind that the work was done right. More

by mlawson
Recommend Dealer
Yes
Employees Worked With
Dave Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Charleville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Romaine
Feb 18, 2020 -

Sapaugh GM Country responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Joe Clemens, General Manager / jclemens@sapaugh.com / Cell: (636) 399-5304

February 13, 2020

Steve was very courteous and thorough with his explanation of what the service entailed. He also mailed the time it would take. Thanks Steve...great job! More

by Boyette.robin
Recommend Dealer
Yes
Employees Worked With
Steven Charleville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2020 -

Sapaugh GM Country responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Joe Clemens, General Manager / jclemens@sapaugh.com / Cell: (636) 399-5304

January 24, 2020

The experience with Sapaugh is always excellent! The attention to detail and the outstanding customer care from the second you arrive until you leave the visit is superb. The service advisor Rachel the More

by Mastiffman11
Recommend Dealer
Yes
Employees Worked With
Rachel, Dan and Crystal
Jan 24, 2020 -

Sapaugh GM Country responded

Thank You ! We appreciate your business and kind words about the Team at Sapaugh ! We always want to hear back from our clients and we're glad you had such a positive experience with us! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

January 10, 2020

Had an accident during a snow storm. Car was taking to your Shop. Working with Mike and Kyle in the body shop was a pleasure. I got my car back and it looked brand new. They did an awesome job on repairs More

by Darwin Stevens
Recommend Dealer
Yes
Employees Worked With
Rich Konold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Wolk, Kyle, rich konold
Jan 11, 2020 -

Sapaugh GM Country responded

Darwin------- Thank You for the kind words ! We're pleased to know we have been able to exceed your expectations and really help you out! The entire Sapaugh team looks forward to serving you for all of your Automotive needs ! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

October 08, 2019

Thaank You! My hat off and a big “Thank You” to Joe Clemens and everyone at Sapaugh Motors. Thank you for your professionalism and for working with me on my conc More

by twillardsol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Sapaugh GM Country responded

Thank You ! We appreciate your business and your kind and generous review about your experience! The entire Sapaugh team looks forward to serving you in the future! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

August 30, 2019

Serviced my vehicle Great sales experience! A few weeks after purchasing my car someone scratched up the passenger door and they drove a service vehicle out to my house More

by PLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Haar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

Sapaugh GM Country responded

Thank You for your business and your kind words about your experience ! The entire Sapaugh Team looks forward to seeing you in the future! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

August 20, 2019

Service department Poor communication between departments. Very poor attention to detail. Poor inspection of vehicle before sale. Promises made with poor delivery. Fing More

by meyerthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Hankins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2019 -

Sapaugh GM Country responded

Mr. Meyer-------- My Apologies again. I am sorry this happened to you today and I truly understand your frustration ! As I promised you we will get this resolved when the part comes in. Again I am sorry and I look forward to earning your trust and respect back. Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

July 12, 2019

Excellent service; in every way! We will definitely be back. The service we received from everyone at Sapaugh has been second to NONE. We will most definitely be back to buy future cars from here. More

by DaveNDawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren in the service department.
Jul 13, 2019 -

Sapaugh GM Country responded

Thank You ! We always want to hear back form our customers and we're glad that you had such a positive experience with us! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 09, 2018

AWESOME SERVICE!! From the moment the appointment was scheduled the process was perfect. The main reason has to do with the staff. A tip of the cap to Zach Vernon, Crys More

by Mastiffman11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAN FRANCIS, ZACH VERNON, CRYSTAL MARTINEZ
Dec 10, 2018 -

Sapaugh GM Country responded

Thank you for taking the time to write this marvelous review. It’s great to know that Zach, Crystal, and Dan provided an exceptional service experience for you. We pride ourselves in our service department’s ability to provide world class customer service. If you have any further questions regarding your vehicle please let us know! Best regards, Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

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