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83 Reviews of Sapaugh GM Country - Service Center
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May 09, 2022
The customer service in the general welcoming feeling is some thing that I appreciate. Each and every employee who is genuinely happy, at least on the outside, ha ha, whenever you pass them by or you had an some thing that I appreciate. Each and every employee who is genuinely happy, at least on the outside, ha ha, whenever you pass them by or you had an encounter with them👍🏼 More
by deborahmiller314
Verified Customer
April 12, 2022
I made an appointment for an oil change for 2:30, dropped my Chevy Colorado off and came back to pick it up @ 4:30... Service dept told me it was still not completed. I have waited 2:30m for a job that usall my Chevy Colorado off and came back to pick it up @ 4:30... Service dept told me it was still not completed. I have waited 2:30m for a job that usallaly should take a technician no more than an hour or less. Not satisfied today for sure! More
by JP
April 09, 2022
Staff are very kind and friendly. Sales man Rick Gerber went above and beyond, deserves a lot of credit for our buisness coming back to sapaugh. I haven't been very happy in the past Sales man Rick Gerber went above and beyond, deserves a lot of credit for our buisness coming back to sapaugh. I haven't been very happy in the past with the service/ mechanics department and they really made me unhappy with my first personal car. My company bought 2 new trucks in the past and it has always been a hassle with not having my vehicle back in a timely manner or getting a equivalent loaner vehicle such as a truck since that's what I need for work while my work truck is in the shop. My last service on my truck was for a replacement torque converter replacement a few months ago, I popped the hood to see fluid all over the hoses and lower parts of the engin. Found not only my antifreeze level was low now but my transmission dip stick did not have a drop of fluid on it so it probably ruined my transmission. I just bought pre owned car above 40,000.00 get it home that night and noticed oil by the oil pan, brought it back the next day and they tell me the pan is bad and some o rings for the oil was leaking as well. This car was just inspected by the mechanics and they missed that, so I was patient about it, here I am over a week later without my car I just bought. That's unacceptable, not to mention no one ever called with an update after a week went by, I had to call and ask. Never heard a sorry or offered anything for the hassle. I have been very nice talking to them and patient. I need to buy 2 more service trucks and it makes me think twice if I should buy from them again. I would return my car if I could, this is ridiculous. More
by stlrich25
March 28, 2022
Took my Buick in for a scheduled recall repair. After 3 hours, I received a call from the service dept. stating that they don't have the parts for the recall. Why would Sapaugh schedule a recall re After 3 hours, I received a call from the service dept. stating that they don't have the parts for the recall. Why would Sapaugh schedule a recall repair if they don't have the necessary parts? More
by james barrett
Employees Worked With
Nick Ellison
March 17, 2022
My parents came into the dealership with a tire problem after a doctor's appointment, worried they couldn't make it home. Steven Charleville and the entire staff cared for them as if they were their own fa after a doctor's appointment, worried they couldn't make it home. Steven Charleville and the entire staff cared for them as if they were their own family. They fixed the tire, no charge and reassured my parents. This was truly above and beyond. Everyone should be buying a car from Sapaugh in Herculaneum! We cannot thank-you enough! More
by kymrenkoski
Employees Worked With
December 17, 2021
What can I say never a disappointment. Staff is friendly but professional always done right the first time but professional always done right the first time More
by PETROCK14
Employees Worked With
Other Employees :
Mike Reagan
August 04, 2021
I can’t say enough good things about Dave Walker, Service Manager. When we were having problems with our car, he was the only one who identified the problem and had it taken care of ASAP. He is truly an asse Manager. When we were having problems with our car, he was the only one who identified the problem and had it taken care of ASAP. He is truly an asset to Sapaugh Motors. Because of him, would definitely recommend Sapaugh Service Dept. to our friends and family. Thanks so much, Dan & Dot Ward 2016 Buick Encore More
by ddbigriver
May 12, 2021
Nick Ellison has been great to work with on my service needs for my 2021 GMC Yukon. He actually listens to my concerns and is very prompt in keeping me updated whether I am at the dealership or home. Ni needs for my 2021 GMC Yukon. He actually listens to my concerns and is very prompt in keeping me updated whether I am at the dealership or home. Nick is very professional, very personable and easy to talk to. Keep up the good work nick! More
by cmaune72
Employees Worked With
Nick Ellison
April 09, 2021
It was my first time going to the dealership. it was a great experience it was a lot easier than what I thought. they worked with me I will go back. great experience it was a lot easier than what I thought. they worked with me I will go back. More
by roykennedy_77
Employees Worked With
Other Employees :
John McCarthy, Tom Watson, Chuck Dalba, Jim Staub
December 16, 2020
Took 2 hours to get a tire fixed on new vehicle purchased. Was told with an appointment it wouldn’t be like the last visit. Still too long purchased. Was told with an appointment it wouldn’t be like the last visit. Still too long More
by stephaniebyr
