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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

April 20, 2023

Friendly, professional and willing to make a deal. To be honest though, Elena was the only sales person who showed the initiative to engage me when I walked in. Everyone else simple continued looking More

by CRA
Recommend Dealer
Yes
Employees Worked With
Elena
Apr 20, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience Elena here at Santa Monica Maserati Alfa Romeo.

April 20, 2023

This is the only time I've worked with the dealership twice. First, when I leased my Gulia know when I just leased the Stelvio. The communication was great. And I felt happy with the outcome. More

by daniellegrasso
Recommend Dealer
Yes
Employees Worked With
Ben
Apr 20, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your 5 star review. We truly appreciate your business and this feedback.

April 18, 2023

The service advisor Ken, was super nice. He communicated with and kept me in the loop. Very friendly staff. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Apr 18, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo. Your feedback and rating mean a lot to us. We're glad to hear that Ken was able to help, and we hope to see you again!

April 18, 2023

I asked for one simple thing which was to fix everything that would eliminate all lights on the dashboard & after paying over 2k I pick my car up with lights on my dashboard still. So annoying & inconsidera More

by Brejett Egland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Leal
Apr 21, 2023 -

Santa Monica Maserati Alfa Romeo responded

Brejett, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

April 16, 2023

Santa Monica Maserati dealership is top-tier. The service that I received was professional, cordial and efficient. More

by mhamiltonmd
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Apr 16, 2023 -

Santa Monica Maserati Alfa Romeo responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Santa Monica Maserati Alfa Romeo!

Apr 16, 2023 -

mhamiltonmd responded

Ken Moore was my service advisor, who was extremely accommodating, making sure that my every issue was resolved. Due to this exemplary service , SM Maserati will be the only one to work on my Ghibli.

April 16, 2023

Extremely attentive, effective and efficient! All issues were resolved. Highly recommend for service….Casey O’Brian was my original service manager More

by TIM4FITNESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Ken Moore
Apr 17, 2023 -

Santa Monica Maserati Alfa Romeo responded

Tim, Thank you! Casey, Ken, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo.

April 15, 2023

Excellent service. Work was well done and the customer service was very helpful friendly and detailed. Loaner was a great touch More

by Steve.strong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Apr 16, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Steve, and don't hesitate to let us know if we can be of further assistance.

April 14, 2023

Sadie and the team are always pleasant and accommodating The team always ensures my car is washed and vacuumed More

by Glenn
Recommend Dealer
Yes
Employees Worked With
Sadie
Apr 16, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for Sadie and our service department! We look forward to sharing your compliments with them, Genn, and don't hesitate to let us know if we can be of further assistance.

April 14, 2023

Brought my new Maserati Levante in for its first scheduled service. Though they had to keep the car overnight it was ready early the next morning and they provided me with Alto lift service to take More

by tr.ryanjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hendricks
Apr 16, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We're happy to hear Brian was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 14, 2023

Pedro is super helpful. Just awesome to deal with Would recommend Pedro as an advisor More

by NADIA6
Recommend Dealer
Yes
Employees Worked With
Pedro Leal, Pedro Leal
Apr 16, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo. We appreciate your business and hope to see you again soon!

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