Santa Monica BMW

I worked with Shane Vidanage--he was helpful and outstanding. I was in a terrible pinch after my car wouldn't start when we were trying to evacuate. I needn't a new battery and new tires and he took outstanding. I was in a terrible pinch after my car wouldn't start when we were trying to evacuate. I needn't a new battery and new tires and he took car of everything with efficiency and alacrity. I'm most appreicative of his help. More

Gary was able to help me buy my car from my lease option. I was in and out of there in less than two hours. Henry the finance guy was also super professional and fast. They took care of me. I was in and out of there in less than two hours. Henry the finance guy was also super professional and fast. They took care of me. More

Horrible customer service and they forced me to wait almost 2 hours even though I had an appointment almost 2 hours even though I had an appointment More

Very fast and great communication through the whole process would definitely come back, amazing cars. process would definitely come back, amazing cars. More

Sales process was straightforward and very low pressure. The sales rep, business manager and finance manager were all helpful and the process was relaxed. The sales rep, business manager and finance manager were all helpful and the process was relaxed. More

I called explained that I needed rear brake pads, and made an adjustment for a couple of days later. I showed up at 9:00 am dropped my car off. Then at 12:30 I called to check on my car. Sal called back made an adjustment for a couple of days later. I showed up at 9:00 am dropped my car off. Then at 12:30 I called to check on my car. Sal called back a few minutes later to tell me they didn’t have the parts. It took them 2 days, and having my car 3.5 hours to tell me they couldn’t fix it. Just disrespectful of my time and horrible customer service. More

I set an early appointment a month prior for a routine oil change. I arrived before they opened, and then they suggested that I leave the car with them for the day. I told them that I was going to wait oil change. I arrived before they opened, and then they suggested that I leave the car with them for the day. I told them that I was going to wait for the car since I was their first customer for the day, and I had made my appointment a month ago. They serviced my car it was done in about 3 hours. I would have appreciated quicker service. More

They took care of the recall on my X5 professionally. The communication from the service department was timely and the Uber service was convenient and prompt. Overall a positive experience. The communication from the service department was timely and the Uber service was convenient and prompt. Overall a positive experience. More

I worked with Danny Garcia and Ceasar The service and care were exceptional and very thoughtful. I felt they heard my concerns and addressed the issues at hand. this is my third 3 series and love my car. care were exceptional and very thoughtful. I felt they heard my concerns and addressed the issues at hand. this is my third 3 series and love my car.. I want to keep this one so maintenance is important. More

I'm hoping my car drives and charges better. I have to spend some time resetting up everything, wifi, my name, stations etc. Haven't had a chance due to the fires situations and haven't needed t I have to spend some time resetting up everything, wifi, my name, stations etc. Haven't had a chance due to the fires situations and haven't needed to charge due to not driving. Had the car since June and this is the second time to pick up and the car is filthy. Sal told me they even worked on trying to rub out the scratches, not sure they did. Wouldn't you wash a dirty car before tackling body work? Sal did apologize and said he told them to wash it but it wasn't done. Looks like trying to buff out never happened either :(, had the car for 12/26-1/7. Very grateful for having a loner. More