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Santa Monica BMW
Santa Monica, CA
1,374 Reviews
About Santa Monica BMW
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Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,374 reviews
June 13, 2024
My car was in the service department for one week. I left messages for three days and the service technician never returned my calls. I left messages for three days and the service technician never returned my calls. More
by SWY333
Verified CustomerEmployees Worked With
None of the above. Shane was my technician. Very poor communication.
Helpful June 12, 2024
Efficient and communicative. They cleaned the car after service. The electronic communication and video documentation highlighted the proper use of technology to make it easy. They cleaned the car after service. The electronic communication and video documentation highlighted the proper use of technology to make it easy. More
by RDANIELSON9218
Employees Worked With
Service Department
June 12, 2024
I made an appointment to replace my sideview mirror and checked with parts department regarding them having the right mirror in stock. When I went for my appointment they did not have mirror in stock, The checked with parts department regarding them having the right mirror in stock. When I went for my appointment they did not have mirror in stock, They required I pay for part in advance to be ordered and sent me away with no apology or regard for inconveniencing me. More
by FRANK@SURPRISEBAG.COM
Employees Worked With
June 10, 2024
The initial process was cooperative and led to an acceptable negotiation. The car was not ready for delivery. We waited for the car to be cleaned for about an hour. When we finally hiked to see th acceptable negotiation. The car was not ready for delivery. We waited for the car to be cleaned for about an hour. When we finally hiked to see the vehicle and try it out, Gary was rude to my wife. Rather than soothing her discomfort, he assumed a defensive attitude. After that, I had to wait about 1 hour for the paperwork to be prepared. Once I had signed, Gary was not available to deliver the car. Nobody could find him. When he finally did appear, he put on the paper license plates and that was the end. I figured out the changes in operation of the car, in comparison to our 3 year old X3, myself. More
by JIMACY
Employees Worked With
Other Employees :
The Spanish-speaking service man, who prepared the car, was excellent.
June 09, 2024
My car died upon my arrival in Santa Monica- and I happened to be 4 blocks from the dealership. The team at the dealership handled everything over less than 48 hours, replaced my hybrid battery and ha happened to be 4 blocks from the dealership. The team at the dealership handled everything over less than 48 hours, replaced my hybrid battery and had it all cleared under warranty. I was able to drive home after a day and a half of meetings. Great service and great team. Thank you. More
by mohitmghose
Employees Worked With
June 07, 2024
Service was Great! Cristal and Sebastian were working on my car. They kept me informed and made the process easier for me Cristal and Sebastian were working on my car. They kept me informed and made the process easier for me More
by ryandobson22
Employees Worked With
Cristal
