Santa Monica BMW

Cristal is fantastic! She helped me with an issue that another service rep (Sal) did not have the skills to handle, and she did it exceptionally well using creative solut She helped me with an issue that another service rep (Sal) did not have the skills to handle, and she did it exceptionally well using creative solutions. Avoid working with Sal if you can. More

Had the most amazing experience with Thomas and his team leasing a new car in December. My husband and I were treated very well despite being new to the BMW family. We were also told that any service we wou leasing a new car in December. My husband and I were treated very well despite being new to the BMW family. We were also told that any service we would receive preferred customer perks like a loaner vehicle. Unfortunately, the service department is an actual joke. Two months into owning my vehicle the check engine light came on. I came in for service thinking it was in error only to be told it “needed” a part - a major surprise. When I asked to speak with a manager I was given the runaround both in person and on the phone. When finally contacted he assured me the part wasn't "missing" but just "failed," not exactly comforting language on a vehicle with less than 3k miles on it. Despite being a “preferred” customer was also told I would need to pay for all of my transportation expenses while they had the vehicle. It wasn’t until after I repeatedly pestered that I was able to get a loaner. I received no further communication about the status of my vehicle until I initiated contact after more than 24 hours. I was also allowed to leave several voicemails for a manager who was apparently out sick after the initial contact. And after 4 days when I went to pick it up, I was taken to the cashier (who was very cold and bothered) who said she had no record of my vehicle or my paperwork. I then had to go back to my service advisor who after several minutes alerted me they had in fact, lost my paperwork. While my car is in fine shape now, the experience has left me extremely disappointed. The entire ordeal was unprofessional and disconcerting and I do not anticipate using SMBMW for service again. More

I’ve never had the same experience, my service advisor and his manager had very bad attitude that day was wondering who’s gonna deal with them. Got charged for a recall BMW issue which is Unbelievable. On and his manager had very bad attitude that day was wondering who’s gonna deal with them. Got charged for a recall BMW issue which is Unbelievable. On X5 they gave me double charge and I got the car fix at Bob Smith BMW for 1k less. My car was stuck there for a long time regarding my service advisor problem and especially his manager (Chris) He said you must to wait 30 minutes to (Shane) get back which is wasted my time about 45 minutes there. Hope someone take a look on my review and STOP this time. More

The dealership provided timely and efficient servie. Technician was very professional & everyone else were very helpful. Technician was very professional & everyone else were very helpful. More

Car was returned from an oil change with the engine light on. Does no one check these things? Turned out to be a simple fix but it took half an hour to try to find the service advisor before the shop forema on. Does no one check these things? Turned out to be a simple fix but it took half an hour to try to find the service advisor before the shop foreman stepped in and fixed the problem himself. To provide great service, you have to have a service oriented culture. But there were too many people just standing around and telling me that I needed to deal with the (AWOL) service advisor. More

Cesar one of the service managers went above and beyond to help me resolve a complicated recall issue. Great service!!!!! to help me resolve a complicated recall issue. Great service!!!!! More

Poor service. Don’t know the national requirements. Lie about it. Go to Beverly Hills Don’t know the national requirements. Lie about it. Go to Beverly Hills More

I found the sales staff to be well-informed and interested in making sure that I had an understanding of the vehicle I was focused on; at no time did I feel pressured to make a rushed decision. Fur interested in making sure that I had an understanding of the vehicle I was focused on; at no time did I feel pressured to make a rushed decision. Further, the finance team was respectful of my time and responsive to my questions. Altogether it was an easy and pleasant leasing experience. More

I worked with Shane Vidanage--he was helpful and outstanding. I was in a terrible pinch after my car wouldn't start when we were trying to evacuate. I needn't a new battery and new tires and he took outstanding. I was in a terrible pinch after my car wouldn't start when we were trying to evacuate. I needn't a new battery and new tires and he took car of everything with efficiency and alacrity. I'm most appreicative of his help. More

Gary was able to help me buy my car from my lease option. I was in and out of there in less than two hours. Henry the finance guy was also super professional and fast. They took care of me. I was in and out of there in less than two hours. Henry the finance guy was also super professional and fast. They took care of me. More