Santa Monica BMW

Salesperson Jose Caceras was personable and easy to work with - along with the Finance Manager Sam Hafez who was helpful and professional. My vehicle purchase with this dealership went smooth. I recommend with - along with the Finance Manager Sam Hafez who was helpful and professional. My vehicle purchase with this dealership went smooth. I recommend this dealership. More

I brought my car in for service . Was supposed to get it Thursday and the software update kept crashing and I got it Monday. At first there was great communication and then it fell of Was supposed to get it Thursday and the software update kept crashing and I got it Monday. At first there was great communication and then it fell off . I realize not their fault but was very frustrating and no loaner cars. More

Windshield repair quote was more expensive than expected and that I have paid for in the past on similar cars. On pickup I had to wait a while for the car to finally come out, with multiple people checking and that I have paid for in the past on similar cars. On pickup I had to wait a while for the car to finally come out, with multiple people checking my paper again to find the car. Finally, the new windshield appeared dirty when presented, with obvious streaks and smears, and was not cleaned well after installation and before delivery. More

The dealership was very helpful in helping me pick a car and financing it but after sales is very poor. Very difficult to get a response, not sure who the accountable sales person is and have not been getti and financing it but after sales is very poor. Very difficult to get a response, not sure who the accountable sales person is and have not been getting any info on my registration. Will appreciate better response times More

Got another an incredibly disappointing experiencecar service on Santa Monica dealership. Hopefully someone pay attention and get them down. service on Santa Monica dealership. Hopefully someone pay attention and get them down. More

Great service and my service advisor was really great. She kept me updated with everything going on with my car step by step! She kept me updated with everything going on with my car step by step! More

My service advisor was uneducated about BMW’s and non-responsive to my calls, texts and emails. I was told that my car would be done at 5pm on the 2nd day the dealership had it (new battery, nothing non-responsive to my calls, texts and emails. I was told that my car would be done at 5pm on the 2nd day the dealership had it (new battery, nothing major) and upon arrival discovered my advisor had gone home and the car wasn’t done. They had my vehicle for 3 days for a battery, at a cost of $800 - the car wasn’t even detailed when I picked it up. I’ll never go here again and may never get another BMW if this is how service works. More

Consistent thorough and communicative staff. Easy to book appointments and receive loaner cars for extended service periods. Easy to book appointments and receive loaner cars for extended service periods. More

Getting information was slow car was in for a week ended up reloading software which is what we thought was on day one. Day before car was ready advisor told me he would call me to get update in the morning up reloading software which is what we thought was on day one. Day before car was ready advisor told me he would call me to get update in the morning. Never heard from him, I called 3 times left message never heard back. Called near end of day and asked for some one else who told me the car was ready and the advisor wasn't in that day. Loaner car I was given had low tire pressure so I had to put air in tires to drive it and on day 2 the battery in the key fob died so the car wouldn't start. I had to buy a new battery for the key fob to drive the car. Very bad experience. And the problem I brought it in for started after my last service at your facility. More

Jose and Sebastian are amazing and wonderful. I've been a little frustrated with a lack of information shared...but everyone is trying to problem solve and I so appreciate it. Really appreciate t I've been a little frustrated with a lack of information shared...but everyone is trying to problem solve and I so appreciate it. Really appreciate that Cesar Cueva jumped in to help too. Brandon in "loaners" has also been great! More