Santa Monica BMW

We recently purchased a used 2022 BMW X3 from your dealership, and I wanted to express my disappointment with the entire process. Unfortunately, this experience has left me with significant regret. dealership, and I wanted to express my disappointment with the entire process. Unfortunately, this experience has left me with significant regret. At the start, I specifically asked about any recalls on the vehicle and was told there were none. Based on that, I chose not to pursue two other cars I had found, both of which were in the process of having their recalls addressed and were priced lower. I was also told the price would be slightly lower than it ultimately was, and the discount I received was insignificant. Additionally, I had to rent a car for a month due to delays, which added unexpected costs. This was particularly upsetting as the car was intended to be a birthday gift for my wife, and I missed that important occasion because of the delays. When it came time for home delivery, things got worse. I was told twice that the car had been picked up for delivery. Both my wife and I had to rearrange our schedules—she shuffled her entire week, and I flew back early from a work trip—only to find out the car hadn't even left. It was an absolute nightmare. Throughout this process, the lack of communication was staggering. Despite all these issues, we received no proactive communication or updates from the dealership. Unfortunately, I’d have to say this has been the worst car-buying experience I’ve ever had. More

N/A one item regarding a customer convenience settting was not changes until after i picked up the car was not changes until after i picked up the car More

Arrival and initial greeting with staff was nice. Once inside noticed the woman before me became upset with the man at the desk. Once it was my turn the man at the desk Alex was very rude, condescend Once inside noticed the woman before me became upset with the man at the desk. Once it was my turn the man at the desk Alex was very rude, condescending and rushed me through the process. I had simple questions regarding an oil change and he was beyond unhelpful. I then understood why the woman before me was upset. Javier on the other hand with the Uber and Loaner program was VERY helpful and nice. Was able to answer questions politely and seemed to have a willingness to assist. Please train Alex on soft skills. To have a customer facing role and an attitude like his is very unpleasant! More

I arrived at 1 pm for a 1:15 pm appointment for an engine oil change. Upon arrival the advisor told me I wouldn’t be getting out of there until at least 5 pm due to them being behind. A courtesy call would h oil change. Upon arrival the advisor told me I wouldn’t be getting out of there until at least 5 pm due to them being behind. A courtesy call would have been nice as I would have rescheduled. I planned my day around this and still had work to complete. Since the commute back would have been far I told him I was going to stick around and he said he would “try” to get me out earlier. When 5 approached I went to check in myself and he was nowhere to be found. So I went up to another advisor and even he thought the wait time was insane. He told me my car was done, yet no one came up to let me know? After I checked out I waited outside for another 15 minutes until they finally brought out my car. TERRIBLE customer service. What’s the point of an appointment if you can’t honor it or at least keep your clients in the know of something that big? More

i liked the service, but the price was too expensive. the recommended services that i didn't and charged me 250$ extra. just to run a scan on the car the recommended services that i didn't and charged me 250$ extra. just to run a scan on the car More

Unreliable. I was told the car will be ready for pick up the next day by 1pm. I waited until 3pm and called the center and I was told the car was not ready but I was told the car will be ready for pick up the next day by 1pm. I waited until 3pm and called the center and I was told the car was not ready but will be done by 6pm. I arrived at 6pm and waited for another hour. My work day was completely ruined by this. More

Cristal was great she made sure I was aware of upcoming service in the future. Also checked on a part I ordered and made sure it was installed. Thanks for a great job! service in the future. Also checked on a part I ordered and made sure it was installed. Thanks for a great job! More

Chris Meyers is wonderful. He always makes the service appointments so easy to deal with. He always makes the service appointments so easy to deal with. More

Terrible communication. Was told my car would be ready in a day and they didn’t even tell me that it needed to spend a second day there. They never called and never picked u Was told my car would be ready in a day and they didn’t even tell me that it needed to spend a second day there. They never called and never picked up the phone. More

Poor service. Arrogant team. Car had issues, had to take back to dealership for repairs. Even that not completely done. Warranty info is not shared even after Arrogant team. Car had issues, had to take back to dealership for repairs. Even that not completely done. Warranty info is not shared even after asking! More