Santa Monica BMW

Excellent Service very Professional staff On time service Regular Updates on car Status I was very pleased with my service service Regular Updates on car Status I was very pleased with my service More

Horrible customer service, disorganized, didn’t notify me that my car was ready week after completion, bad analysis. that my car was ready week after completion, bad analysis. More

Outstanding attentive service. Love Cesar and Eddie for their commitment to resolving software issues on my vehicle. Love Cesar and Eddie for their commitment to resolving software issues on my vehicle. More

The worst experience I have had in my entire life. I was disappointed about dishonesty, mislead and lies. I am traumatized for life I was disappointed about dishonesty, mislead and lies. I am traumatized for life More

As a previous employee I know that SMBMW is always trying to improve in sales and customer service. I've always gotten great service from all departments. to improve in sales and customer service. I've always gotten great service from all departments. More

Great service at BMW and awesome car! Gary made sure we were all set to drive the new car. Gary made sure we were all set to drive the new car. More

A Stellar Experience at Santa Monica BMW Since purchasing my BMW Z4 hardtop convertible from Santa Monica BMW in 2012, I've consistently been impressed by their exceptional service. Their commitme purchasing my BMW Z4 hardtop convertible from Santa Monica BMW in 2012, I've consistently been impressed by their exceptional service. Their commitment to customer satisfaction is evident in every interaction. Recently, I had two appointments at Santa Monica BMW. The first occurred on July 25, 2024, when I brought my car in for a misfiring cylinder. After a diagnostic review, the service team determined that the ignition coil in cylinder five needed to be replaced. I shared with Cesar Cueva, the Service Manager, that the issue was likely caused by a third-party vendor's negligence. Despite the vendor's denial, their actions had clearly damaged my car. Cesar listened attentively to my concerns, never interrupting me. To my surprise and immense gratitude, when I picked up my car on July 29, my service representative, Chris Myers, informed me that Cesar had authorized the repair at no charge. Cesar's empathy and willingness to go above and beyond were truly commendable. My second appointment was on September 9, 2024, for an oil change. I take advantage of BMW's Ultimate Care oil service, which offers unlimited oil changes for three years at a reasonable cost. The mechanics at Santa Monica BMW always provide meticulous care, ensuring my car remains in pristine condition. I wholeheartedly recommend Santa Monica BMW for their exceptional service and dedication to customer satisfaction. A special thanks to Chris Myers for his consistent, high-quality service over the years. However, I must extend my deepest gratitude to Cesar Cueva, who is a true asset to the Santa Monica BMW team. His professionalism, empathy, and integrity are truly commendable. I hope the dealership recognizes his exceptional contributions and continues to value him as a member of their team. September 21, 2024 J Marshall Schoonover More

Service Consultant Cesar Pleitez is outstanding, and the service team at Santa Monica BMW is excellent. service team at Santa Monica BMW is excellent. More

Poor communication from the staff. Multiple delays in finishing work. No response to repeated phone messages left. Multiple delays in finishing work. No response to repeated phone messages left. More