Santa Monica BMW

There was a snafu with my key fob but Chris was very helpful in resolving. Otherwise the recall issue was resolved. helpful in resolving. Otherwise the recall issue was resolved. More

I would never bring my vehicle here again. The main reason I brought it there was due to an extended warranty letter from BMW indicating a problem that could be fixed if I had seen certain wa The main reason I brought it there was due to an extended warranty letter from BMW indicating a problem that could be fixed if I had seen certain warning messages. I have but this group told me they couldn't look at nor fix anything because I wasn't receiving warning message on that day. Then they quoted me $3400 for an oil filter housing replacement that I was able to get done at the first other shop I called for $1400 less. The BMW service agent even told me over the phone, "yeah, you can probably get that done cheaper somewhere else!" That's a 40% difference and the quote showed they're charging over $300/hour? More

José was very informative, polite, and friendly. I never felt pushed, but I bought a more expensive car than I had planned! I never felt pushed, but I bought a more expensive car than I had planned! More

I called midday on a Saturday because my oil level notification had been on for a couple of days Your agent who answered the phone was very pleasant, accommodating, and helpful. I was able to get not notification had been on for a couple of days Your agent who answered the phone was very pleasant, accommodating, and helpful. I was able to get not only my oil level checked, but also a service for my car. More

Was great attending work and the job done fast and the let me know the car is ready let me know the car is ready More

The system was not reset in my car or the website. I still get notice for the tecall I still get notice for the tecall More

Couldn't have had a better experience. Mike in sales was great about showing me a wide selection of cars and making sure the detail work that needed to be done on the car did in fact get d Mike in sales was great about showing me a wide selection of cars and making sure the detail work that needed to be done on the car did in fact get done. And Richard was great about getting me a price I felt good about. More

Thomas has lost his zest for this job. He has been cold every time I’ve gone into the dealership. I turned in a car and leased a new one and the experience was the worst I’ve ever had. He has been cold every time I’ve gone into the dealership. I turned in a car and leased a new one and the experience was the worst I’ve ever had. He was supposed to have my windows tinted for extra money but when I went to get the car no tints. His tone in his voice was very rude. I will not go back if he remains working there. Max was the sales guy and did a good job. More

Easy process to book service appointment, good availability on times, efficient check in, and quick turnaround on repairs later that day. Couldn't be better. availability on times, efficient check in, and quick turnaround on repairs later that day. Couldn't be better. More

It was a very pleasant experience! Specially working with Nikki was a pleasure. All together extremely well. Specially working with Nikki was a pleasure. All together extremely well. More