Santa Monica BMW
Santa Monica, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Excellent service as always. Cesar always does an amazing job taking care of clients. SM BMW employees are extremely professional and efficient. Cesar always does an amazing job taking care of clients. SM BMW employees are extremely professional and efficient. More
Even though I was not having my car serviced and only needed some paperwork, they were extremely accommodating and helpful. With a great attitude. needed some paperwork, they were extremely accommodating and helpful. With a great attitude. More
Always have had a good experience with SM BMW. Chris Myers my service advisor is great. Chris Myers my service advisor is great. More
n/a nothing to add at this time. service was normal. Nothing to add Nothing to add Nothing to add Nothing to add Nothing to add service was normal. Nothing to add Nothing to add Nothing to add Nothing to add Nothing to add More
Had a great experience with Richard, he was very kind and helpful. He made the BMW swap seamless. helpful. He made the BMW swap seamless. More
After five years of consistently good service, my last experience was not good at all. I dropped the car off on a Friday for routine service and tire inspection (low pressure). An initial inspection rev experience was not good at all. I dropped the car off on a Friday for routine service and tire inspection (low pressure). An initial inspection revealed a nail and a new tire ordered. On Monday I received another video which indicated a crack in the same wheel. I called the dealership and was informed my advisor, Christopher, was out that day and I could leave a message with a colleague. I did but did not hear back and so at the end of the day called again. Advised they were swamped. I gave the OK to order a new wheel which would not come in until the following Monday, eleven days after having dropped off the car. When I picked it up yesterday, the wait for it to be delivered to me was extraordinarily long as i watched folks who had come out after me get their cars ahead of me. Finally, unlike visits in the past, the car had not been washed and there is still adhesive residue on the new wheel, likely from some protective film that had covered it. Bottom line to me is that if the inspection that first Friday had been done correctly, the crack would have been identified and the wheel ordered that day. More
Efficient but not personable. Spotty at intake...very little information about coverage for service required and regarding proposed repairs. Spotty at intake...very little information about coverage for service required and regarding proposed repairs. More
We were extremely pleased with buying our vehicle from Santa Monica BMW. We flew in from out of state, and they went the extra mile to make the process as easy as possible. Santa Monica BMW. We flew in from out of state, and they went the extra mile to make the process as easy as possible. More
BMW has always had superior service. That's a huge reason for buying one. The inspection video is an excellent feature, which I haven't previously seen elsewhere. The discounted Uber to That's a huge reason for buying one. The inspection video is an excellent feature, which I haven't previously seen elsewhere. The discounted Uber to and from the dealership is also a plus. The only suggestion I have for improvement is to bring back the post-service wash, which is standard at most other luxury import service departments. I appreciated that when I had my previous BMW. More