Santa Monica BMW
Santa Monica, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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After my experience with this dealership, I will not own a bmw again. I bought my car in Santa Barbara, but go to UCLA, so this is the closest place to go. I thought that would save on time, but I was w a bmw again. I bought my car in Santa Barbara, but go to UCLA, so this is the closest place to go. I thought that would save on time, but I was wrong. I made an appointment early in the morning so I wouldn't miss any class. After showing up, I was told to wait. I waited for 15+ minutes before the receptionist decided she could finally help me. It was instant attitude. How bad could her day have already been at 9am? I had leaked fluid on the street, so I considered the problem pretty serious, but I was happy to hear they would get back to me that night. That apparently meant they would talk to me after 2 days when I called them. Then they quoted $2400 for the repair. When I asked what was wrong, he brushed me off and told me it would be done the next day. I called ahead before leaving to pick it up, and they informed me it was worse, and I needed another part, but I could pick it up in the morning. When I picked it up in the morning, I realized they charged for 8 hrs of repair for the latest part. I okayed the repair at 6pm, and picked it up at 7am. I didn't think they worked all night on it, so I questioned the bill. The receptionist immediately told me nothing was wrong with the bill (how would she know) and that I had to pay that day to get my car back. After reading these reviews, I now know that is their scam. I payed the bill, but am speaking to a lawyer. When he went to take pictures, he said it looks like they did not replace the last part they claimed took 8 hours to replace. Do not go to this place! More
Service here is BAD. If you own a bimmer, avoid bringing to this dealer at all costs. I brought my 2006 BMW 325 in for a routine service, they had the brakes and a recall issue with the HVAC replaced. No pr to this dealer at all costs. I brought my 2006 BMW 325 in for a routine service, they had the brakes and a recall issue with the HVAC replaced. No problems there. But somehow, these guys managed to return the car to me with one flat tire, the tire pressure all over the place for the rest of the tires, and my oil levels one quarter lower than when I brought it in. Who knows what else they screwed up. I asked to have the flat tire replaced for free, but of course they rip me off, saying the moment I rolled the car out of the lot, it's my problem. I took it out for FIVE minutes before the TPM gauge came on, and I turned back to return the car. And already they make a hussle and say it's my fault, I could have driven over a nail within those 5 minutes. More likely they screwed up that tire while the car was in the shop the whole day. The air let out slowly and they blamed me for this. I also asked for a basic courtesy call to call me before 5pm so I know whether I should pick up the car that night. I don't get one, and the advisor had the nerve to tell me he's about to call me as I arrive at the lot at 6pm. Of course the car wasn't ready either. Please save yourself the trouble and take your car elsewhere for service. These guys stink. More
I don't know why I even gave this dealership another chance. They installed front brakes on my 6 series 6,000 miles ago, and told me I need new brakes again. I don't. I took the car to Pacific BMW. The chance. They installed front brakes on my 6 series 6,000 miles ago, and told me I need new brakes again. I don't. I took the car to Pacific BMW. The brakes installed by SMBMW were apparently installed "without chamfering, or breaking the seals." At SM, Charles, the (nice) service guy told me the brake problem was due to my driving. When I explained that I've driven the same route for 20 years, with 6 different cars, none of which needed brakes every 6,000 miles, he agreed with my need for a second opinion. Charles was not helpful about getting the computer report sent on Saturday "to Germany," that no one had a clue about on Monday, since Chris, the service guy from Sat. was off. They seemed not to care that my car had been there for 2 days, with no plan for getting the information requested. The prices they charge are astronomical, and I take my other BMW to Stuttgart Motors, which is great. I only took my car here since, as a dealership, they have the upgraded computer, which, of course, I got no help from. They SUCK. Avoid this dealership at all costs. As a family run business, (their motto,) they should be ashamed of the way their family operates it. More
i dealt with this company since 8/05. numerous visits for the same problems that were supposed to have been fixed and paid for and charged additionally for diagnostic and repair again. the car is never for the same problems that were supposed to have been fixed and paid for and charged additionally for diagnostic and repair again. the car is never ready when they claim. the service advisers don't know much about the vehicles they service. the service managaer and service director are difficult to say the least to deal with. this last time they wanted cash money upfront before they would even touch my car, due to a charge back from my credit card company questioning a charge on my credit card 2 years ago. stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
I'm so glad there are these websites (a friend introduced me). To a certain extent, I felt like I was alone. My first experience owning a BMW - great car, but literally considered (really, really considere me). To a certain extent, I felt like I was alone. My first experience owning a BMW - great car, but literally considered (really, really considered) trading in because the customer service was so bad. When I first went to buy the car, the salesman so graciously told my father and I he wouldn't show us anything or give us a quote if we weren't buying anything "because there was no point". I kid you not when I say those were the exact words. Well, I finally purchased one anyways due to consumer reviews etc. Went to SM BMW. Where to start. They tried to charge me $35 just to pull into the garage. That's right - they didn't check anything yet, they didn't hear my problem yet, NOTHING...just wanted to charge me to even have it checked out, to which if there was a problem afterwards, they'd charge me more. Then there was the alignment and new tire charge for $500+. Now, I know I see other reviews for upwards of $9000, however, I'm still appalled at my own bill. The labor was about half hour (they charge me more though you know that one already). Let's get to another situation. My boyfriend took me to get it serviced (because as much as they tell you they have the best customer service or whatever it is, their transport service is garbage and they don't give you a rental car for the day). He was wearing sweatpants and a hat. The carpet to the dealership was rolled up, and he didn't see it, so he merely tripped over it. Don't you think that sounds normal? When he tripped over it, these two service men were talking about him loudly so he could hear. They said, "Look at this guy. What do you think he's doing". Right now that seems like nothing. Once my boyfriend came up to me, and the service guy realized that we were together, he came over and apologized because he thought my boyfriend was homeless. Are we in high school??? Is this what this town is about??? First of all, sweatpants do not equal homelessness. My bf was wearing "nice" sweatpants (not torn, not dirty, NOTHING). It's just unreal that BMW sales people and service men think they are above the world. I give sales people respect in regards to the people they deal with all day long etc., however in situations like this, I say, YOU ARE A SALESMAN. ONE WHO COULDN'T GET THIS CAR OTHERWISE IN SOME OTHER JOB. They are there to service customers and not give us nasty attitudes. Btw the reason why I say earlier I thought I was alone was because I had known a few people who owned the car. They loved it - it actuality they loved the car, not the dealer. Wish I knew it was this bad. It really is a deterrent to the car - if only the corporate headquarters knew that or cared. More
I just went to Santa Monica BMW for an air bag recall and was assured that I would not have to pay anything, they called me in the afternoon to say that the air bag issue may be a result of low battery power was assured that I would not have to pay anything, they called me in the afternoon to say that the air bag issue may be a result of low battery power and they could not determine if the issue was with the air bag until i got a new battery. The battery costs $800 so I said no thanks, they suggest that I take care of the battery myself and come back. When i went to pick up the car they slapped me with a $140 bill. When I shared my situation with them and said the issues were to be fixed and looked at with no charge they dismissed it and took advantage of the fact that the people I spoke to were with BMW North America and a service manager that had left for the day. They proceeded to say that I could leave the car over night and deal with it tomorrow, knowing that I had no other means of transportation, they pretty much took my car hostage. I've spent more time then ive ever wanted to and was treated so poorly I NEVER want to go there again and strongly advise anyone who is thinking about going to Santa Monica BMW change their mind and go else where. It was the worst customer experience ever, they were misleading and extremely deceptive. I felt insulted and left extremely upset. Moral of the story: DO NOT GO TO SANTA MONICA BMW More
I am writing this for my father. He had his BMW serviced because it was stalling. AAA recommended SM BMW. Dad is 88 and very intelligent. Every service preformed was ok'ed by him, except 4 new tires and ali because it was stalling. AAA recommended SM BMW. Dad is 88 and very intelligent. Every service preformed was ok'ed by him, except 4 new tires and alignment. $4300.+ charge included tires. He said that Shelana called and mentioned all service items preformed and said the total charge. New tires were not mentioned via the phone. He reviewed the 4 page bill at home and discovered the tires were replaced and aligned. My father always buys his tires at Costco. He is frustrated and at his age I am not sure he will fight this. However, I will do all I can to make sure this dishonesty is exposed. My father is honest and has served his country and city. What a terrible way to treat a wonderful senior. Shame on you all. More
BMW OF SANTA MONICA. After looking at my BMW X5 for a coolant leak complaint the service advisor estimated repairs at $9500.00. (I'm not exageratting ). After declining the work I picked up the car and coolant leak complaint the service advisor estimated repairs at $9500.00. (I'm not exageratting ). After declining the work I picked up the car and took it to another shop. Upon opening the hood we discovered that BMW of Santa Monica had returned the car to me with all the plastic engine covers missing, the air conditioning hoses missing,the air filter pieces missing and a number of other original factory parts not returned to the engine compartment. When I brought this to their attention the dealership said nothing and ultimately at my insistence sent the parts over by messenger. The 2nd shop replaced the parts for free and repaired the coolant problem for $275.00. The car has been perfect for 9 months. BMW of SANTA MONICA. Robbers. Mike Weber Nov. 22, 2008 More
Service Advisor did not return any of my three phone calls, accused me of purposely not taking the shuttle when it was sent to my house (dealership later admitted to sending it to the wrong address) and calls, accused me of purposely not taking the shuttle when it was sent to my house (dealership later admitted to sending it to the wrong address) and told me to TAKE A CAB because he was not going to send the shuttle a fourth time. Did I mention my car was to be ready in the morning and was not ready until the late afternoon? No one could be bothered to give me an estimated time of completion and would only say "your service advisor will call you when the car is ready." Nice way to spend a day. More
The most horrifying experience I ever had with a dealer was there at Santa Monica BMW. It started when I went there seeking service on my 06 BMW that needed brakes job, I have also mentioned to my advisor was there at Santa Monica BMW. It started when I went there seeking service on my 06 BMW that needed brakes job, I have also mentioned to my advisor that there was a kick when I shifted from neutral to drive or to reverse, also told him about my hood which needed a little adjustment, which he logged on my service order. Well none of the above was done except the brakes which I came to find out there was a squeaking noise coming out of the rear wheel which they have replaced the brakes on, called and went back next morning doped of my car, they called couple hours later informing me it was done, picked the car up that evening and noticed the noise was still there, thought I should seek service manager Mike who was very rude and didn’t seem to care at all. Basically told me to go seek service somewhere else, and made it seem like I am being picky. Couple weeks later decided to go again and ask for service on something else, a different advisor helped me, and again very rude asked me when do I expect to have my car back since it was 6:00PM and they close by 7, seemed like he wants to get rid of me cus it was late and he didn’t want to write it up. Well I asked if I could get a ride home and the answer was a big NO. had to leave cus I didn’t have a ride home and said I will be back next morning, when I did there was two advisors on the office behind the glass which seemed very busy, so I just pulled up and waited on my car, didn’t want to disturb them until ther where done, but I waited for too long and no one came to help, I decided to go in and ask for help, when I asked the lady she gave me the look and told me that she couldn’t help because she was busy, like she wanted to say “Can’t you see I am busy?” And pointed at the next guy over who asked me to sit down and wait. At this point I decided to leave thinking I will never attempt to go there again. Only thing is that it’s the closest dealer to my place. I will go to Beverly Hills tom. More