Santa Monica BMW

I like the BMW dealership in Santa Monica. Not only it is centrally located in the Los Angeles area, staff are friendly & helpful. I have purchased pre-owned BMWs, as well as, brand new and custom-order vehi centrally located in the Los Angeles area, staff are friendly & helpful. I have purchased pre-owned BMWs, as well as, brand new and custom-order vehicles from this dealership. Always had a pleasant experience. Service advisers are also very competent in what they do. Overall, an "A" rated dealership. I recommend them to my friends and family. More

I have gotten my last three BMWs from Santa Monica BMW, two X5s and my newest 535 GT. Hans and Lorelei have been incredibly helpful through the entire process. I actually ordered (my first time ever) my two X5s and my newest 535 GT. Hans and Lorelei have been incredibly helpful through the entire process. I actually ordered (my first time ever) my newest car from Germany and they were both amazing. I have recommended SM BMW several times and everyone I have sent there has told me that they have the same experience that I had. More

Everyone took time with us, answering what might have seemed like endless questions. The pricing respected our needs and turned out perfectly (yay Richard!). We especially appreciate the detailed review seemed like endless questions. The pricing respected our needs and turned out perfectly (yay Richard!). We especially appreciate the detailed review of all the cool BMW technology (thanks Hans!) and the gentle handling of the financial and leasing process (thank you Henry). We feel like we have new friends who we will be happy to see again. Perhaps most importantly, we trust that we will be well taken care of going forward. More

The whole staff at Santa Monica BMW has always treated me very well. They are never pushy and always professional. They were so patient with me through out the whole buying process and even afterwards when I very well. They are never pushy and always professional. They were so patient with me through out the whole buying process and even afterwards when I went into service. I bought my car here, my mother bought her car here and I continuously, with confidence, refer my friends and family. I would never buy a BMW from anyone else!!! More

I have ALWAYS had excellent experiences with the staff at Santa Monica BMW. The sales staff, Chris Bjelkstam and Loreli Llee have made my initial and subsequent lease experiences easy, fun and exciting. A Santa Monica BMW. The sales staff, Chris Bjelkstam and Loreli Llee have made my initial and subsequent lease experiences easy, fun and exciting. And all of the maintenance personnel, especially Chris Myers have gone of their way [it more about their character [how] as what they do] to be helpful and accommodating, Good people and good service keep me coming back. Thank you SMBMW and BMWUSA. More

“Beyond fantastic experience” would be a bit of an understatement. Lorelei is fantastic to work with. She is both knowledgeable about current and future BMW offerings, in addition to helping with al understatement. Lorelei is fantastic to work with. She is both knowledgeable about current and future BMW offerings, in addition to helping with all other facets of the usually stressful car buying experience. She helped with finance, extra options, pros and cons of each in a very candid and sincere manner. What an atypical experience. I don’t know what my next car will be and when I will be making that decision, but do know I have already made my decision to return SM BMW in general and Lorelei in particular. More

I can not believe how rude these people are. I was having a friendly conversation with this guy and I asked about more cars coming in when I did not like the color of what he had. Thirty seconds in h having a friendly conversation with this guy and I asked about more cars coming in when I did not like the color of what he had. Thirty seconds in he started walking away. I said "I you really walking away." He said "Yep, your not buying a car today." I said do you know whats coming in. He said, yes. I said can you tell me. He said, "not worth my time." These people are terrible. Also while on the lot I heard two employees calling a customer horrible names because of where he parked his car that he bought from them! More

Re; BMW 325Ci 2005, 35k miles. My daughter had a Re; BMW 325Ci 2005, 35k miles. My daughter had a check engine light problem so she took it to the dealer where she bought the car new. She go Re; BMW 325Ci 2005, 35k miles. My daughter had a check engine light problem so she took it to the dealer where she bought the car new. She got a quote for needed repairs totaling $6,200! for a number of problems. Paid $145.00 diagnostic fee for this information. Then took it to an independent service outfit (William Leaf automotive) who informed her that only about $550 of the work was needed. Do not patronize this dealer. Rip off; selling uneccesary repairs. Incidentally, the original buying experience was not too good. More

I was originally looking at leasing a 335is when I walked into the BMW dealership in Santa Monica. I was directed to Richard Schneider in sales, who immediately came off as a man who only had time for me if into the BMW dealership in Santa Monica. I was directed to Richard Schneider in sales, who immediately came off as a man who only had time for me if I was interested in purchasing on the spot. He was cocky, smug and pushy. We took the car they had on the lot for a drive and he could tell that I really liked the performance. Once we arrived back at the dealership, he worked very hard to meet his needs of convincing me that the particular car he had on the lot was right for me rather than trying to determine my needs and figure out if we could find the right car in the area. Every time I asked him to search inventory or look at options for a different style car of that type, he acted like it was a major pain. Ultimately, because I loved the car so much, I convinced myself I would be happy with it and made an offer. Richard agreed to this offer over email and then relented when I showed up at the dealership to sign. It was easily one of the most unprofessional experiences of my life and I have been in sales for more than 10 years. Richard and the entire dealership give salespeople everywhere a bad name and I would never give them business or encourage anyone else to do so. Zig Ziglar would have a heart attack if he set foot in this disgraceful establishment. By the way, Richard did end up offering what I considered to be a pretty good deal. The details are $629/mo for 36 months with $5k down and 10k miles per year. If you are interested in leasing this vehicle, make sure you demand this deal or better! Aaron J. Burwick More

Poor workmanship. No return phone call. The worst Poor workmanship. No return phone call. The worst customer service I have ever experienced. I will never buy another BMW after this experience. I Poor workmanship. No return phone call. The worst customer service I have ever experienced. I will never buy another BMW after this experience. I have another dealership trying to fix what they damaged. I hope for BMW's sake this dealership changes ownership. More