Santa Monica BMW

Service Department I did have an issue with my car after it was serviced. However, the dealership did take care of it for me. On the plus side, they do offer a complimen I did have an issue with my car after it was serviced. However, the dealership did take care of it for me. On the plus side, they do offer a complimentary car wash with service and they do a great job. More

Air bag recall Took a while to get the airbag in and communications could have been better. However, once in, it was easy in and out and they washed the car! Took a while to get the airbag in and communications could have been better. However, once in, it was easy in and out and they washed the car! More

Looking for a new vehicle.. New to the city, looking for a specific model. The first call I made was to Santa Monica BMW and spoke to Landon Brown. He was extremely helpful, k New to the city, looking for a specific model. The first call I made was to Santa Monica BMW and spoke to Landon Brown. He was extremely helpful, knew exactly what I was looking for. Half the battle in dealing with salesmen is their personality. I will definitely drop in to see Landon and your vehicles, with expectations of a sale. More

Beware of Service The service dept is outrageous in their charges. Probably much safer to goto a reputable mechanic Wish one of the other dealerships was closer- wil The service dept is outrageous in their charges. Probably much safer to goto a reputable mechanic Wish one of the other dealerships was closer- will try next time More

Dishonest and way overpriced $450 for an oil change for a 2011 328 xdrive? Their own website lists an oil change and new filter at $79. Bill Evans, the SA, lied and claimed that I $450 for an oil change for a 2011 328 xdrive? Their own website lists an oil change and new filter at $79. Bill Evans, the SA, lied and claimed that I need to have a "scope" done anytime the car is serviced. This is not the case, and I explained that I didn't want the scope because it was already done 3k miles ago for the 60k service. He then refused to do any work on the car without doing the scope. I've always had my car serviced at BMW dealers and never had to pay more than $79 for an oil change and never had to have a scope every time I had a service. These guys are taking advantage of their customers and are pure xxxx More

Decrepit and disrespectful service staff I'm leasing a 2013 BMW M3 currently and unfortunately I got a flat tire out in Santa Monica while driving to a restaurant. I called BMW roadside assis I'm leasing a 2013 BMW M3 currently and unfortunately I got a flat tire out in Santa Monica while driving to a restaurant. I called BMW roadside assistance and they picked up my car within 30 min (awesome!). They towed it to the nearest towing lot since BMW was closed for the day. Next day the towering company towed my car to the Santa Monica BMW lot at 8am (awesome again!). While I was at work I called the dealership around 9am to make sure they know the car was there and that it would be taken care of. The receptionist said she would forward my message to the service advisor (Jason), I said no problem let me know what the situation is please. Two hours went by with no call so I call again and the receptionist said she will walk over and let Jason know I called, I said thank you I appreciate it. Another two hours go by and no call so I called them back to see what's going on and the receptionist says the same thing again. I say okay, can you please please forward my message to him since I also do need a loaner, she said okay. Long story short, I didn't get a call till about 6:30pm, 30min before they close. Jason calls me and says this exactly "hey what's up what's going on?" I said uhh my car has been at your lot the whole day and I haven't gotten a call from anyone. He says "oh, what kind of car is it, what's wrong with it..." I said "um okay. I have a flat tire and it needs to be replaced, I also need a loaner".. He said well we have given out all out all the loaners. I said "well that's why I called you guys 6 times to be proactive and get a loaner, also to strap on a new tire so I can be out of there that day".. He rudely replied "well.. Okay.. I can't do much for you right now, how would you like to move forward..." I said can you please put a new tire on my car or at least give me a quote on a new tire.." He said "what's your tire size.." I said I'm not EXACTLY sure can you please go take a look for me.. He said I can't (even though the car is right there. He also said he will have a tech look at it tomorrow and give me a call. I said no, can I at least get a quote.. He said no i cannot go look at your tire size right now. At that point I escalated this to the manager and he didn't pick up the phone once, he didn't respond to my voice main or phone calls, even the next day. So I was forced to tow my car to a tire shop near by and get my tire replaced. I didn't even get a call back from anyone at the dealership a day after or even a week after. I've also read similar reviews about this place on other websites. Never again. More

Purchase of a BMW from xxxx I went to the BMW Dealership in Santa Monica last Sunday to look into leasing two BMW's. 328 and X6 A salesman approached me and I asked him if he w I went to the BMW Dealership in Santa Monica last Sunday to look into leasing two BMW's. 328 and X6 A salesman approached me and I asked him if he works here. He said "some times". Jokingly, I asked him if today if the day that he works at the dealership . To my surprise he said " depends on what you want " . I responded that I am looking to get two cars 328 and x6. He told me you want to jump from 300 series to X6? I firmly responded this time "sir, I am looking to get two cars".....he said wait and he left. After waiting 10 minutes, I went in the showroom and he was sitting and having a chat with the receptionist. He looked at me and he says i told you to wait. At this time I got upset and asked him why he has an attitude. You don't believe what he answered.... This guy tells me he always has an attitude good or bad , he has an attitude. So I left immediately and told them I am not going back there again. BTW, I called the manger after the incident and he said he will call me which he never did. I knew that this dealership sucks in customer service and so on. But one of my friends told me that the dealership is aware of their bad reputation and they are trying to reverse this reputation. Well, they have a long way and difficult task on their hand with the people who work their. Not that I will not go back there again, I will tell every body who asks me not to shop at this dealership. They have already lost 3 sales so far and more will be lost. Getting a new car is supposed to be fun but they make it very stressful. More

worse experience I ever had at the dealership This dealership has the the worse customer service one of the salesman walk by me I said can I ask u something and he ignored me This dealership has the the worse customer service one of the salesman walk by me I said can I ask u something and he ignored me More