Santa Fe BMW

The dealership needs more staff. It appears that the advisers are overwhelmed with too much work and unable to respond to phone calls in a timely manner. I waited 15 minutes on hol It appears that the advisers are overwhelmed with too much work and unable to respond to phone calls in a timely manner. I waited 15 minutes on hold yesterday. This is not the fault of the advisers but that of the dealer for not having enough personnel. When I picked up my car, I was given the wrong car key which indicates how busy and overworked these employees appear to be. More

Everyone professional and got the work done in the time they told me. Mlalso answered questions and helped me make changes in my Driver settings they told me. Mlalso answered questions and helped me make changes in my Driver settings More

My husband brought my car in to replace a tire. This dealership has serviced our BMWs for the 15 years in New Mexico. They are reliable, efficient and excellent in every way. We continue to be h This dealership has serviced our BMWs for the 15 years in New Mexico. They are reliable, efficient and excellent in every way. We continue to be happy customers! More

I really enjoy my encounter with the personal. A special thanks to the young man who was coordinating the services. His reception and his dedication to please the customer was commendable. A special thanks to the young man who was coordinating the services. His reception and his dedication to please the customer was commendable. More

Trevor Espinoza in service and Domacio Peralta in sales are both very responsive, knowledgeable and helpful. are both very responsive, knowledgeable and helpful. More

Domacio showed us a 2023 Nissan Murano inthelate Saturday afternoon. There was no pressure to buy and ended purchasing the Murano. I am due a detail and will go back for that. A couple of things they have to afternoon. There was no pressure to buy and ended purchasing the Murano. I am due a detail and will go back for that. A couple of things they have to work on regarding follow through More

Very fast process getting everything done. Car was ready to go or pick up after test driveSalesman knew everything about the car. Car was ready to go or pick up after test driveSalesman knew everything about the car. More

Everyone is always helpful. Friendly. Our last service was fast, we didn't have to wait long since we travel 3 hours. Friendly. Our last service was fast, we didn't have to wait long since we travel 3 hours. More

Trevor was great when I brought my car in, but I asked that they check the air in the tires while performing the $650 of repairs that I approved (above the $200 reason I brought the car in for to begin wi that they check the air in the tires while performing the $650 of repairs that I approved (above the $200 reason I brought the car in for to begin with), so I wouldn’t have to do it. I don’t think that was too much to ask and I was assured it was done. Two days later I started getting a low tire alert, so I am not happy. I’m not blaming Trevor for this because he communicated effectively and was helpful and courteous, but someone working in the service bay was careless. Attention to detail is everything. More

Trevor was a fantastic Service Rep. Knowledgeable, responsive, and easy to work with. He even worked late and on Saturday. Knowledgeable, responsive, and easy to work with. He even worked late and on Saturday. More