Santa Fe BMW

We drove from Chicago, visiting Santa Fe, when my 2017 X5M’s MMI system stopped working. No information on the screen and no audio media working whatsoever. I went to Santa Fe BMW, they assessed the probl X5M’s MMI system stopped working. No information on the screen and no audio media working whatsoever. I went to Santa Fe BMW, they assessed the problem and necessary fix, ordered and installed a new head unit, and all is right with the world again. This process took a while since getting parts to Santa Fe is a longer process than it would have been in Chicago, but I was kept well-informed and was given a brand new 230xi to use while the work was being done. That car was a lot of fun to experience! Thank you Abdullah and the service department for putting us back on the road. More

I was completely astounded by the professionalism and thoroughness of the BMW staff. I feel so safe in my Beamer! thoroughness of the BMW staff. I feel so safe in my Beamer! More

Trevor was very helpful, and addressed the problems we were having with our vehicle. Thank you! were having with our vehicle. Thank you! More

Great experience with this dealership and with Trevor in particular. Thorough job and really friendly and professional interaction. particular. Thorough job and really friendly and professional interaction. More

Domacio took time to listen to my interest in’a certain x5 model. Very friendly x5 model. Very friendly More

Excellent service dept. ! Much better than previously. Made to feel comfortable and satisfied with repairs necessary. ! Much better than previously. Made to feel comfortable and satisfied with repairs necessary. More

I have bought several cars at BMW Santa Fe. With the exception of one occasion, I have always been a satisfied customer. My appointment this morning did not disappoint. Abdallah was courteous With the exception of one occasion, I have always been a satisfied customer. My appointment this morning did not disappoint. Abdallah was courteous and kept me informed during my wait. More

Trevor was great as always. He kept me informed throughout the day and went the extra mile when it came to finding an out of stock battery. He kept me informed throughout the day and went the extra mile when it came to finding an out of stock battery. More

My service was fine. I would suggest a better online scheduling form. Just have “check up” or regular maintenance.I don’t want to choose things to be done- I’m not sure I would suggest a better online scheduling form. Just have “check up” or regular maintenance.I don’t want to choose things to be done- I’m not sure what needs are for general check up until they look! More

Phones are answered immediately, scheduling service appointments is smooth & easy, everything is organized and on schedule. I was especially impressed with the appointment scheduler/over-seer, Abdalla appointments is smooth & easy, everything is organized and on schedule. I was especially impressed with the appointment scheduler/over-seer, Abdallah Safi. I received texts and phone calls alerting me to the progress being made, reports of unexpected items that needed repair, when work would be completed, etc. I complimented Mr. Safi in person for his cordiality, organization, and communication. His supervisor heard my compliments and agreed. This has been the most satisfying auto service experiences I’ve ever had. The dealership’s system is to be commended, and the owners could not ask for a better face to represent the dealership and the service department to the public than Mr.Safi. Thank you!! More