Sansone Toyota

Fei Xiong Eli did an excellent work helping us buying 2014Sienna Limited AWD. We're happy in the whole process. Eli is humble, friendly, very helpful and patien Eli did an excellent work helping us buying 2014Sienna Limited AWD. We're happy in the whole process. Eli is humble, friendly, very helpful and patient , we absolutely recommend him to my friends and would like to work with him again in my future car hunting! More

Poor Management and Service Since the second I was off the lot the dealership has been absolutely useless. I paid extra to have my plates sent to me, and they were delivered a we Since the second I was off the lot the dealership has been absolutely useless. I paid extra to have my plates sent to me, and they were delivered a week after my temporary registration expired. I called long before it expired to make sure my plates would be sent. Steve Sears did not return my messages or voice mails. Gary Bregman did not return my messages or voice mails. When I finally got Mr. Bregman on the phone, he was discourteous and unprofessional. In addition, he suggested I drive my car illegally without active registration and I was not inconvenienced by his and his staff's failures to provide a service for which I had paid. Even on a smaller item: I called several times to arrange picking up my floor mats, but when I arrived I waited half an hour and no one seemed to know what I was talking about. This staff does not communicate well and suffers from poor leadership. The buying process was satisfactory. Jose Bustamante is a great sales rep if you absolutely have to go here. More

Like Family Treated as if I were family. From the fun and genuine sales team (Sam Lindo & Henry Rivera), Jose Cornieles the manager fighting for the best numbers, Treated as if I were family. From the fun and genuine sales team (Sam Lindo & Henry Rivera), Jose Cornieles the manager fighting for the best numbers, to the finance manager, Terry Chung, who fought for a better interest rate. Absolutely the best auto experience ever! Will be sending all my family and friends there. There is no price on being able to leave an auto dealership with peace of mind knowing that they took care of you and FOUGHT for a customer as if he were family. More

My sales rep the best. Eliezer (Eli) Alvarez is one of the best salesperson I have come across in a long time. This is my third vehicle purchase, so making me knowledgable w Eliezer (Eli) Alvarez is one of the best salesperson I have come across in a long time. This is my third vehicle purchase, so making me knowledgable when it comes to sales people. I must say never have I seen someone go beyond and then further for a customer. Sansone dealership on the whole is a place where I will be sending all my friends and family. Thank you guys for working with me and not giving up on me. Eli keep up the good and honest work you do. More

Great sophisticated place, but less professional than others I have always been a fan of Toyota because of the experience!!! However, first time in my life I was a little disappointed. I visited the dealership a I have always been a fan of Toyota because of the experience!!! However, first time in my life I was a little disappointed. I visited the dealership a few days ago. The showroom looked grand with sophisticated people. Great communication skills and courtesy to show the vehicle and explain SOME of the features. However, the soft-touch and professionalism that a sales person should have (especially in Auto industry) was missing. I test drove a Toyota Prius. It seemed more like a hurried experience. I was initially asked if I wanted to test drive within the Auto Mall Campus or on road... REALLY??? I ain't buying a toy car. I am spending money on the xxxx car.. I better be taken on road as that is where I would drive, It should not be a check on brake lights and indication lights... it should be the overall experience of driving the car! Well, I did insist on a test drive on the road and I did get an opportunity to do that. Again, no explanation about various modes of operation (EV, Power, etc.) while driving. It was not a very satisfying feeling. Anyways, I did like the vehicle and dropped an email to the person who showed me the car asking about a better price. If the price is not feasible, there should be a polite decline. Unfortunately, I did not get a reply at all!!! Wow! I have been in Sales and Business Development for 8 years and have never let such a situation arise in my career where I do not even respond to the client! Anyways, Toyota has got good cars... but I always respected them for great knowledgeable sales staff as well who ensured that customer goes satisfied irrespective of the sale. Unfortunately, it is getting too commercialized and Toyota may lose out in the long run if this continues! having confidence just because you are the best seller is great.. but over confidence kills!!! I just wanted to bring this to the notice of some one in Toyota who CARES about customer experience! Good luck! More

Excellent Experience Eliezer was professional and most helpful from start to finish. I never had a more smooth car buying experience. I will be highly recommending him t Eliezer was professional and most helpful from start to finish. I never had a more smooth car buying experience. I will be highly recommending him to everyone I know. He made getting my car easy and enjoyable. Thank you! More

Great Car Buying Experience!!! Eliezer was professional and helpful. He didn't pressure me and went over and above to address my concerns. I would recommend him to friends and fami Eliezer was professional and helpful. He didn't pressure me and went over and above to address my concerns. I would recommend him to friends and family. More

Eli did a wonderful job We are extremely happy about the service we got and the car we purchased in this dealer. Eli did a wonderful job. This is, in fact, the first dealer t We are extremely happy about the service we got and the car we purchased in this dealer. Eli did a wonderful job. This is, in fact, the first dealer that we visited and we haven't expected that we would buy a car at the beginning. Eli was so professional and knowledgeable that we finally made our decision to buy our car from him. We like this deal, both the price and the service. So we would like to recommend Eli and the Sansone Toyota team to everyone. We like what Eli said "What you should buy car from me? Because I care about you!" More

Eli is awesome Eli is the most patient, courteous and friendly salesperson I've ever met. He made both my mother and I feel very comfortable and allowed us to take o Eli is the most patient, courteous and friendly salesperson I've ever met. He made both my mother and I feel very comfortable and allowed us to take our time choosing the right car. More

Satisfied Customer Service review E makes things happen. My experience with him was a breeze. He was very interested in what I was looking for rather than forcing me into a sale. He ma E makes things happen. My experience with him was a breeze. He was very interested in what I was looking for rather than forcing me into a sale. He made sure I was satisfied before he did any paper & took the time to explain everything so there were no surprises in the end. I appreciate everything he did. He cares about the people I would highly*** recommend him. Just an example to show he is serious about his job he called me about 2 days later to see how everything was going with the vehicle & if I had any questions to contact him for any reason. He isn't like the average pushy sales person he's just there for you. More