Sansone Toyota

Another Horrible Experience If there is a rating of 0 star, I would use it. Went in for recalls (only reason I am coming back here) and I was inform it will take 2 hours. It took If there is a rating of 0 star, I would use it. Went in for recalls (only reason I am coming back here) and I was inform it will take 2 hours. It took almost 4 hours without even informing me what is causing the delay. I even have to ask the service person myself. Since it was just for recalls, they were releasing the vehicle to me without the paper works and I even have to request for it. One of the recall made it even worse. Now I have to make another appointment and wait another 2 weeks. I once asked why customers had to wait and they told me that they would rather book appointments more than they can handle. They would rather have an unhappy customer than not being able to maximize the booking. The 5 star rating given must be on a weekday or the customer is receiving free services. I hope this would be the last time I would need to come back here. Already thinking of selling my Toyota Rav4 so I do not have to deal with this service center. Purchase your Toyota somewhere else otherwise you have to deal with this service center forever. More

Rude service agent & webpage to book online is broken. Phone lines there are constantly going down and when someone ends up answering, they are rude and unapologetic and hang up on you quickly. The onl Phone lines there are constantly going down and when someone ends up answering, they are rude and unapologetic and hang up on you quickly. The online service appointment webpage is down and has been that way for a long time!!! It took me 2 days just to book a service appointment with them. How do car dealerships get away with being so extremely rude and never being held accountable for it!!??? More

Leasing a new vehicle I leased a car three years ago from Jorge Pico and Nestali DeLeon and was amazed by the knowledge Jorge had and his customer service/sales experience I leased a car three years ago from Jorge Pico and Nestali DeLeon and was amazed by the knowledge Jorge had and his customer service/sales experience was by far the best. Nestali took the time and helped me with my first lease and gave me the opportunity of a lifetime by helping me along the way to get approved. I loved my experience so much that yesterday I returned to Sansone Toyota to return my lease and get a new car, the service was top notch. Nestali and Jorge worked out the numbers last week and when I arrived it was smooth sailing. From sales to management and finance it is the best experience. When you have a great salesman like Jorge it makes the shopping experience that much better. He takes the time to listen and give you what you want by not pushing anything onto you. It's all about presentation to me and the way Jorge Pico presents the product and paperwork it makes you feel a sense of security like if you were family. Zahid made me feel secure when signing all the paperwork he was able to get my lease done even though it was later in the day. Zahid took the time to personalize the conversation and made it more of a family environment then a business uncomfortable experience. Sansone Toyota is by far an extraordinary dealership and we the customer should commend them when we have a good experience that way it'll encourage other customers to shop there as well. I'm so happy and excited about leasing with Sansone. :-) More

WOrst service center On 4/26/16 my car was repaired due to engine oil consumption. The repair includes disassembling the engine properly and installing new pistons. the AC On 4/26/16 my car was repaired due to engine oil consumption. The repair includes disassembling the engine properly and installing new pistons. the AC system stopped working completely. i brought up this matter to my service advisor. She insisted that the problem is not related to the repair. According to Toyota repair procedure the ac components must be removed in order to access the engine and disassemble it. But the dealer stated that the compressor is not working and want $950 to replace the compressor. Don`t get your car repaired their otherwise it will be broken More

Great car buying experience they were awesome These guys were awesome leased my new 2016 Highlander from them they made my buying experience easy and great no hassles . Will be recommending my These guys were awesome leased my new 2016 Highlander from them they made my buying experience easy and great no hassles . Will be recommending my friends and family to them thanks again. More

very amazed whith my treatment buying a used car. wasn't sure about buying a used ford truck from Toyota but I got to admit the treatment was like buying a new car and salesmen Jorge pico made it his wasn't sure about buying a used ford truck from Toyota but I got to admit the treatment was like buying a new car and salesmen Jorge pico made it his business to deliver ..with new tiers and a full head to toe detail ..the dealer was also able to cover a small balance from D.M.V for plate and registration transition THANK YOU. More

They were very nice to me They did a good job helping me purchase my they did a good job helping me purchase my vehicle .everyone was professionally treated me with respect an They did a good job helping me purchase my they did a good job helping me purchase my vehicle .everyone was professionally treated me with respect and I felt comfortable there there are some good people who work in there I don't remember everyone's name but they were very nice and the helped me out. I left there with the car I came there today thank you.there also was two men in the front that was very nice to me also I don't remember their names but the other two people I have the business card and wrote their names. More

Excellent Great accurate and fast service. I didn't feel pressured at all. They found what I was looking for right away. They went above and beyond to get me th Great accurate and fast service. I didn't feel pressured at all. They found what I was looking for right away. They went above and beyond to get me the best car and price. More

"I'll be back" car buying experience is one that most dread, this one was not! I would and will recommend this dealership to anyone who will listen. Sales team was v car buying experience is one that most dread, this one was not! I would and will recommend this dealership to anyone who will listen. Sales team was very knowledgeable, professional and courteous. More

They charge 150 % of Prices from DCH Toyota They showed me certain items to be worked on. I said go ahead on the good faith. Waiting there I called DCH Toyota North Brunswick & I found that they They showed me certain items to be worked on. I said go ahead on the good faith. Waiting there I called DCH Toyota North Brunswick & I found that they (Sansone) charged me 150% more than DCH prices. I asked them to match the price but they did not. They tried confusing me but I know 100 % they charged me lot more than What DCH is charging. More