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Sansone Toyota

Avenel, NJ

Overview
Reviews
4.9
3,696 Reviews
Call Dealership (866) 760-5053
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90 U.S. 1

Avenel, NJ

07001

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Showing 3,696 reviews

February 07, 2025

Hi Since i bought my toyota highlander i had so many issues with it. Shifting gear, touchable charging station, locking doors, opening and closing trunk etc More

by Justynaguszkiewicz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t have a list with me
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Feb 12, 2025 -

Sansone Toyota responded

Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've been encountering with your Toyota Highlander. Your satisfaction is extremely important to us, and we regret that your vehicle has not met your expectations. We understand how frustrating it must be to deal with these problems. Please rest assured that we take your concerns seriously and are dedicated to resolving these issues promptly. Our team is here to assist you and ensure that your vehicle is functioning properly. Kindly reach out to our Customer Care Manager, AnnaLisa Bautista, at lbautista@sansoneauto.com at your earliest convenience. We look forward to assisting you and restoring your confidence in our dealership.

Feb 12, 2025 -

Justynaguszkiewicz responded

Hello Thank you for responding. What options can you offer me to resolve all those issues?

Mar 04, 2025 -

Justynaguszkiewicz responded

I came few times to Sanson toyota with trunk door of my car not opening and closing properly. They would open little bit or half way and get stuck, or close only half way etc. Sansone technicians couldn’t find any issues with it. They only restarted it with holding down the button. Last time i even heard that the reason of it can be that „ there is air pressure building above the car (car is always parked outside) and that pressure is pushing on the trunk door and that’s why it is getting stuck” 😂 sooo profesional… I took that car to different dealership and right away they found issue- the trunk door is not unlined correctly. The car was never in accident, was only serviced in Sanson and it was bought in Sanson in 2023. Sansone is refusing to fix it.

February 06, 2025

This dealership has very nice workers who listen to their customers concerns/ what they are looking for and get things done in a well timed manner. More

by keranysS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel J Cabrera
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Feb 07, 2025 -

Sansone Toyota responded

Thanks for your fantastic review! It's great to hear that our team made a positive impact. Your satisfaction is our priority, and we appreciate your recognition of our efforts to listen and deliver. Looking forward to serving you again!

February 05, 2025

Very pleased with service. All communication is clearly discussed and very professionally. Allowing enough time for sales visits. More

by H23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Specht III
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Feb 06, 2025 -

Sansone Toyota responded

Thank you for taking the time to share your wonderful feedback! We're excited to hear that you had a great experience with our service and communication. We strive for professionalism and clarity in all customer interactions. Your satisfaction is our priority, and we look forward to continuing to provide you with top-notch support.

February 04, 2025

El agente que me atendió Israel Cabrera fue muy amable conmigo y me ayudó a conseguir el auto que me gustaba y trabajo con los bancos para darme una buena cuota. More

by Sandra Perez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel J Cabrera
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Feb 05, 2025 -

Sansone Toyota responded

Sandra, thank you for your wonderful feedback! We're excited to hear that Israel provided you with excellent service and helped you find the perfect car at a great rate. Our team strives to provide an amazing car buying experience for everyone, so your satisfaction means the world to us. Enjoy your new ride!

February 04, 2025

It was the best experience buying a car with Jorge Diaz at sansone toyota, he helped me to get the car and made the process very easy, thank u so much! More

by Moustafa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Diaz
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Feb 05, 2025 -

Sansone Toyota responded

Moustafa, we’re so happy to hear about your positive experience with Jorge! Making the car-buying process easy and enjoyable is our goal, so it's amazing to hear we hit the mark. Thank you for taking the time to share your kind words and for choosing us. Enjoy your new ride!

February 04, 2025

Sansone Toyota staff was very professional and help me to get my 2025 Land Cruiser. Special thanks to Suranga Don, Steven De Jesus and Nestali. Thank you Sansone Toyota. More

by sngjewelers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Suranga Don
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Feb 05, 2025 -

Sansone Toyota responded

Thank you for the fantastic review! It's great to hear you had a great experience with our team. We strive to make the car buying journey professional and enjoyable so they will all appreciate your kind words. We look forward to serving you again in the future!

February 04, 2025

Estoy muy feliz con la compra con Miguel Guzman me ayudo mucho fue amable y paciente me explico todo con detalle, Excelente Trabajo!!! More

by william herrera
Recommend Dealer
Yes
Employees Worked With
Miguel Guzman
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Feb 05, 2025 -

Sansone Toyota responded

William, thank you for your fantastic feedback! We're so happy to hear about your positive experience with Miguel. Our team strives to provide exceptional service, and it’s great to know that he made a lasting impression. We appreciate your support and look forward to serving you again!

February 03, 2025

Jorge D. was an exceptional salesperson. He was patient, knowledgeable and friendly. We ended up buying the car that was better than what we expected to take More

by Juan F.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Diaz
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Feb 05, 2025 -

Sansone Toyota responded

Thanks for the great feedback, Juan! We're thrilled to hear about your positive experience with Jorge and that he was able to help you find the perfect car. Our team strives to provide exceptional service, and your kind words inspire us to keep up the good work. Enjoy your new ride!

February 01, 2025

Very satisfied with my new RAV4 thanks to Jovet and the Sansone team. I will recommend to friends and family. More

by Rafael Urena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jovet Kercado
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Feb 03, 2025 -

Sansone Toyota responded

Thank you, Rafael! We're thrilled to hear you're loving your new Toyota RAV4. Jovet and the entire team appreciate your kind words and recommendations. Enjoy your ride, and we look forward to serving your friends and family in the future!

February 01, 2025

Sansone toyota is the place to buy your car . Bruno helped me get a car xle premium More

by Kevin
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Bruno silva
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Feb 03, 2025 -

Sansone Toyota responded

Thanks for the fantastic review, Kevin! We're thrilled to hear you had a great experience with Bruno at Sansone Toyota. Enjoy your new ride, and we look forward to serving you again in the future!

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