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Sansone Mazda

Avenel, NJ

4.5
297 Reviews
Call Dealership (866) 372-7565

100 U.S. 1

Avenel, NJ

07001

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297 Reviews of Sansone Mazda

November 09, 2022

Joan from service was great! Service was top notch! Will definitely come back for my next service. Thank you Joan! More

by LCFARFAN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francois Wethlet, Christopher Caramucci, Ziggy Grzejka , Philip Schear, Jim Marando, Timothy Esterly, Rosie Ramirez, Don Jakubek, Bryan Daley
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October 12, 2022

Rich and Rick really took care of me with the price totally recommend them when you come in More

by Shravan.uppula
Recommend Dealer
Yes
Employees Worked With
Richard Aguirre
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October 08, 2022

I didn't have a good experience being it was my first time there and I was disappointed in the end everything worked out but I do not think I will go there to service car again. It does not seems they ha More

by Pierrerichardg
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Anthony
Report | Print
Oct 11, 2022 -

Sansone Mazda responded

Thank you for your feedback. We apologize you weren't satisfied with your service appointment and would like to learn more about what happened, so we can answer any questions for you. At your earliest leisure, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com to share your concerns.

October 07, 2022

I had service done on my vehicle to replace the front bumper. When I received the car back, there was a large scratch on the replaced bumper. More

by simonson.bren
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Not Listed
Report | Print
Oct 10, 2022 -

Sansone Mazda responded

Bren, Thank you for bringing this to our attention. We're so sorry about the inconvenience and would like to take care of this issue for you right away. At your earliest convenience, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. We appreciate your patience.

Oct 15, 2022 -

simonson.bren responded

I responded to Ms. Thompson several days ago and still haven't heard anything.

Oct 20, 2022 -

simonson.bren responded

A week later and still no response.

September 22, 2022

I bought a used car from Sasone and from start to finish t was a superior experience!! Having been in the business I can appreciate what it takes to buy a car. I would recommend sansone to anyone looking fo More

by Coneygal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ramirez
Report | Print
September 22, 2022

I went in for the first oil change on my new car and was pleasantly surprised at the friendly receptionist and clean waiting area. My car was finished quickly and efficiently and I would use them again . More

by Gram75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joan, Rosie Ramirez, Bryan Daley
Report | Print
September 21, 2022

Bait and switch service department. The service department did a wrong diagnosis and made me authorize a work. Later they came back to me saying that the original issue was not fixed an More

by J B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Beatriz
Report | Print
Sep 23, 2022 -

Sansone Mazda responded

Thank you for bringing this to our attention. We are so sorry for what happened and would like to learn more details about your visit. Please know that this is not the type of experience we want our customers to have. At a time that works best, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com to share your concerns. We appreciate your time.

July 29, 2022

They scratched my key remote and my handle to my car Door My charger I had in my car for years came up missing it was there when I left my car to be repaired. More

by tune4783
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lady start with debbie
Report | Print
Aug 01, 2022 -

Sansone Mazda responded

Thank you for bringing this to our attention. We are so sorry about what happened and would like to speak directly on the matter with you, so we can try and turn this around for you. Please know the experience you described is not one we would ever intend to give our customers. At your earliest convenience, email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. We appreciate your patience.

June 19, 2022

Great service! Very comforting environment, very professional and knowledgeable employees who work well together to help me get a great deal on my used truck, beati More

by Drew Eitel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Torsiello, Francois Wethlet
Report | Print
June 16, 2022

After purchasing a $53,000 car, I couldn't even get someone to install front plate bracket. After waiting one hour, I went to local gas station and paid for someone to drill 4 holes and install it. Ver More

by Clyde1936
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivan blume
Report | Print
Jun 24, 2022 -

Sansone Mazda responded

Clyde, Thank you for your feedback. We apologize that we were unable to assist you at that time with your front plate bracket. Our service department does its best to ensure that all services are done in a timely manner but sometimes unexpected issues arise and they can take longer than originally planned. When convenient, we'd love to speak with you directly to gather feedback and improve. Please contact Shaquasia Thompson, Service BDC manager, at sthompson@sansoneauto.com.

Jun 24, 2022 -

Clyde1936 responded

Call me anytime

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