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Sansone Hyundai
Avenel, NJ
976 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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976 Reviews of Sansone Hyundai
August 10, 2024
The service department is ridiculous. My car appt was at 945am on 8/9 and I was not contacted to discuss the findings until 3pm. It took me 8 hours to get a new tire and oil change - path My car appt was at 945am on 8/9 and I was not contacted to discuss the findings until 3pm. It took me 8 hours to get a new tire and oil change - pathetic. No communication. There was no advisor to meet me or go over my invoice. I spoke to the Service Manager and was fed lies and puny excuses. To add insult to injury, my car seat was reclined like I was laying down and my seat was soaked with what I am assuming was water. My jeans were soaked for sitting down on my own car seat. 100% unsatisfied! More
by aliss42
Employees Worked With
Mark Chance, Asst Manager Raul, and Manager Robert
July 27, 2024
My experience after being a loyal customer for 3 years was terrible. I arrived early for a my appointment and was told it would take a 1-1/2 hours for an oil change and tire rotation,. When my car was ret was terrible. I arrived early for a my appointment and was told it would take a 1-1/2 hours for an oil change and tire rotation,. When my car was returned to me the front passenger seat was completely reclined as if someone was laying down in my car. I was told that my car would need over $2000 in repairs I never received the estimate that day nor was shown it on a screen. 2 days later I received the estimate via email. it was for more than $2600 now. When I realized I was charged for a tire rotation that was to be free due to my having purchased my tires from the dealer ship I was told that they couldn't give me a refund. I would have to comeback another day as the manager wasn't onsite. All signs that used to be in the customer waiting area that listed standard services and prices was no where to be seen. I was charged for using my credit card but there is no sign that indicated there is a fee to use a credit card and in the last year I have used my credit card and have not been charged a surcharge for usage. More
by iraablock
Employees Worked With
Marc Brown
July 26, 2024
Salesman John Calabro was very patient and friendly while showing the cars. Hoping for good benefits like oil changes etc. from the dealership showing the cars. Hoping for good benefits like oil changes etc. from the dealership More
by Praveen Chetkuri
Employees Worked With
John Calabro
April 25, 2024
Saleman Manny Kim help me get a great deal on my new vehicle. He was great to work with, knowledgeable, and helpful in every way. Smooth transaction with no issues. I highly recommend him. vehicle. He was great to work with, knowledgeable, and helpful in every way. Smooth transaction with no issues. I highly recommend him. More
by John k
Employees Worked With
Manny Kim
March 26, 2024
TOTAL SCAM ARTISTS DO NOT USE. they offered me 300. for my 2014 Tucson that I bought there new and was in great condition, sold it privately for 2900. they sent me a post card that they offered me 300. for my 2014 Tucson that I bought there new and was in great condition, sold it privately for 2900. they sent me a post card that they wanted to buy my car, wouldn't give me a price over phone, took the day off of work, went there there mechanic looked at it and the had the nerve to offer 300. car runs great, no damage, no accidents,everything works I am original owner and bought it there, totally wasted my day, rip off artists More
by steve
Employees Worked With
Eric Bennett
March 02, 2024
Hyundai service department they always have an excuse why they can’t finish the job quickly. They’re always saying that they’re understaff. But yet the conversation that I had with Sierra, all their master t they can’t finish the job quickly. They’re always saying that they’re understaff. But yet the conversation that I had with Sierra, all their master technicians are off on Saturdays. if you’re understaffed, wouldn’t you schedule your master mechanics to work on a Saturday? Very poor management. This is why people serviced their own cars. I scheduled a 7 AM appointment. It’s about to be 12 PM. I am still waiting for my oil change. Ridiculous I will make it known ELANTRA N car club not get their car serviced here. More
by felicianoa4
Employees Worked With
Patick J Ehrhart, Shannie McNiell, Luis Martins, Don Bender
September 30, 2023
Every time I bring my car for Survice the experience is a positive one all my issues are solved and the staff is always accommodating positive one all my issues are solved and the staff is always accommodating More
by Myannabella
Employees Worked With
Patick J Ehrhart, Shannie McNiell, Jack Sharbon, Paul Miguel, Armando Arroyo, Luis Martins, Don Bender
