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Sansone Hyundai
Avenel, NJ
1,019 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,019 Reviews of Sansone Hyundai
March 15, 2021
I am a returning customer. Went to negotiate a new lease and salesman falsified previous lease incentives and down payment. Dishonest. I’ll go elsewhere. and salesman falsified previous lease incentives and down payment. Dishonest. I’ll go elsewhere. More
by Rick Materazzi
Employees Worked With
Sean
August 04, 2020
Secondary opinion from different car garage is "MANDATORY" I use to go regularly for oil change for my car Hyundai Sonata Hybrid 2013 bought from Global auto mall. But this dealer is near from my apartment use I use to go regularly for oil change for my car Hyundai Sonata Hybrid 2013 bought from Global auto mall. But this dealer is near from my apartment use to visit him on regular basis for service. Below are multiple instances after which I completely stop going there for service : 1. Brakes - router and pad need to change I was called by technician when I was sitting in lounge waiting for my car to be done for oil change. Tech explain me that brakes for all four tires need to be changed immediately and its very "RISKY" to drive without changing them ( they usually scare you on purpose and don t give you anytime to think or research). But thank god I said to myself lets get second opinion and I said I will come back. I went straight after oil change to two places have them brakes inspected and was told that brakes are completely fine no need to change for next 40,000 miles roughly. I saved myself $900 estimate given by dealer. 2. Every time I go for oil change they show one book which shows services recommended usually every 3000 to 6000 miles so regardless you use regular oil or synthetic you will be eligible for different service. So I was being charged for each semi synthetic oil change (65 dollars) plus this recommendation usually 200 to 550 dollars. I skip few time saying will do next time but they will approach you next time for two services saying you missed last time. Finally I stop going there since this is HYUNDAI and actual car resale price is very less. I was putting more and more money into it. I had 45000 miles latest when I stop going to this dealer. Right now I have 95000 no problems and any additional expenses like this dealer use to charge. I strongly suggest people to double check with different garage before doing any maintainance with this dealer. More
by I_love_Honda
Employees Worked With
Patick J Ehrhart, Bernadette Cahir, Shannie McNiell, Jack Sharbon, Luis Martins, Don Bender
March 19, 2020
Great experience! Brian Taylor was great. He was patient and really took the time to make sure that I got what I wanted. I was not pressured and the finance department Brian Taylor was great. He was patient and really took the time to make sure that I got what I wanted. I was not pressured and the finance department took their time. Terry was great to deal with as well. I would definitely buy from them again, and would certainly recommend them. More
by Angelo
Employees Worked With
Terry Chung, Bryan Taylor
February 21, 2020
Leased my 5th Hyundai a 2020 Palisade and as always got the best deal from my sales person Alan Kenny who has been there for all but 2 cars. Thanks Allen and Thanks Sansone for being there. the best deal from my sales person Alan Kenny who has been there for all but 2 cars. Thanks Allen and Thanks Sansone for being there. More
by EmmaRay
Employees Worked With
Allen Kenny , Terry Chung
February 07, 2020
Great Deal on 2020 Santa Fe My lease, that I started at a different dealership, on a 2017 Santa Fe was coming to an end when I stopped into Sansone Hyundai just to check out a pa My lease, that I started at a different dealership, on a 2017 Santa Fe was coming to an end when I stopped into Sansone Hyundai just to check out a particular color 2020 Santa Fe that no one nearby had in stock. The salesman, Joe Stanzione, pulled the car around for me to see and also asked me what I was looking to spend on the new lease. After minimal back & forth, I ended up paying $34 a month less than my current dealership was offering me on the same vehicle. Needless to say, both my wife and I love the vehicle, which is the best quality and value out there, and I love the price. "I'll be back" to Sansone! More
by chuck.tracy7
Employees Worked With
Joe Stanzione, Terry Chung
January 21, 2020
The best dealership experience I have ever had in my lifetime. From the very Beginning Joe and the Manager Steve were committed to getting us the deal we wanted in the truck we loved. We were torn betwe lifetime. From the very Beginning Joe and the Manager Steve were committed to getting us the deal we wanted in the truck we loved. We were torn between the Palisade and The Santa Fe. But after the Test Drives with Joe we Fell In Love with the Santa Fe. I need an SUV since I have a little one at home and I’m in College full time Pre Law. I needed a truck that would get me to and from Rutgers Newark and that would always be dependable. I got AWD and I am so happy!!! I have a brand new 2020 Santa Fe! I got all the bells and whistles and loveeee loveeee loveeee it! I will always purchase from the Sansone Auto Mall Family! If you want a great deal you need to See Joe Stanzione at Sansone Hyundai! He will get you the deal you want and will get you out the door at the Price you want! He’s the bestttt!!!!! I wish I could give him, the finance department, and the dealership 10 Stars!!!!! More
by juliabujnowski
Employees Worked With
Joe Stanzione
January 04, 2020
Manny Kim and Mike Pachytel worked wonders to get us into a new Santa Fe at a payment we can afford. No other sales team will work harder to make sure you leave satisfied with the car of your dreams. Com a new Santa Fe at a payment we can afford. No other sales team will work harder to make sure you leave satisfied with the car of your dreams. Come see them first! More
by Luke.wittich
Employees Worked With
Manny Kim, Mike Pachytel
December 18, 2019
I have a brand new 2019 Hyundai Elantra Eco not basic model Hi On June 21,2019---I got a brand new Hyundai Elantra Eco 2019 with only 17 miles when I took it home well it been almost 6 months not yet but it bee Hi On June 21,2019---I got a brand new Hyundai Elantra Eco 2019 with only 17 miles when I took it home well it been almost 6 months not yet but it been in services 4 times with appointments and 2 walk in...In August 19, 2019 I notice the air conditioner water was inside the car with both sides of the rug wet as per Luis he said it was spider webs in it so he drained the lil tub and said it should work ok well 2 weeks on September 2,2019 took it back for the same reason with the air conditional water coming into the car and not dropping it outside Luis told me the same that spider webs well I don't know if it got fixed or not just because its cold out side so cant tell if it is or not....After that 4 different occasions took it back because the car was making noise, jerking and they mechanics never found why the noise or the jerking....On December 7,2019 @ 5:35p.m. I was in PNC in the lights of Christmas in the mean time in in line looking @ the beautiful display when my car over heated in the middle of the line meaning lights beeps and the transmission///cooling system problem then during the this pass week the car it started to shake when i'm driving hesitating during my car.....Since yesterday December 18,2019 my car is back in the dealer to get it fix but @ this time I'm sure I really don't want this car no more because I don't feel I trust this car no more since I'm always depending in my car and I really need a car...…..I hope they understand this car is defective since day one More
by bakkitchen2013
Employees Worked With
couple other people not including in the above list
October 25, 2019
I WILL NEVER RECOMMEND SANSONE HYUNDAI I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE! We all know that car buying can be a stressful experience. It was no different for me at Sansone Hyundai I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE! We all know that car buying can be a stressful experience. It was no different for me at Sansone Hyundai.Sansone Hyundai feel free to contact me if you choose. You have my contact information. I will not contact you first again! So I bought a used 2013 Hyundai Santa Fe Sport. Color Orange. My salesman was Ryan Fox. I got there and no one greeted me when I was looking at the car. I went inside and met Ryan Fox. He did not seem very motivated to sell me a car. We took the test drive. I told him I needed to have my mechanic look at the car. We got back and I took it to my mechanic. Everything seemed fine mechanically but there were some issues and Ryan told me they would fix them.This was all on a Saturday. I came back on a Wednesday to take the car and expected these issues to be fixed but they weren’t.I was told I’d have to come back.In my mind these issues should have been fixed before I took the car. I had prefinancing when I came in and told Ryan this but they still ran my credit with other banks. I did not want this because it lowered my credit score. When I went into the financing office the guy they have here is a real piece of work. I don’t remember his name. I walked in and he was very happy. He tried to sell me GAP insurance. I immediately said I don’t want it and he got very defensive with me and said I should call and ask somebody. I said NO again and from there on he was very cold and nasty. When negotiating w/Ryan I told him I DO NOT want window etching but when the finance guy gave me the contact it had window etching on it for $300. I told him that I told Ryan I don’t want it and HE LIED RIGHT TO MY FACE and said they took it off the price of the car. I looked at the price and told him that was the price I agreed too without window etching. He grabbed the contact from me and reprinted it and did not say anything to me. To me this was the height of Unethical professionalism. I also told Ryan I want to transfer my plates from my old car to my new one.He said no problem but again in the finance office this guy had no clue and tried to get me to sign for new plates.Luckily I read everything. This guy told me there would be an additional fee. I said no problem. When we were done before I left that office he nastily said to me "where’s the money”. I gave it to him no problem.Just complete unprofessional service. So I had to come back to get the issues fixed.Ryan said he would order the parts. He gave me the date to come back.I came back and the wrong parts were ordered.They didn’t tell me and I waited 3hrs.They gave me an appointment 3 days later but when I got there they said I had no appointment.So I sat there for 6.5hrs waiting.THATS RIDICULOUS! So I finally got the registration and took it to the dmv to be inspected. IT FAILED! How do you sell a car that’s not ready for inspection?! I called Ryan and he talked to the service manager.I was told b/c the computer was updated due to a recall I needed to drive it 200 miles to clear out everything.To me that’s crap.You don’t sell a car not ready for inspection.So I had to waste my time and gas driving around putting miles on the car.I went back to the dmv and it FAILED AGAIN! So I have to waste more time back at the dealership. They didn’t fix it. I took it to my mechanic and got it fixed. There are some other problems with this car. I’ve contacted Ryan but now he will not answer me. Just completely unprofessional service. All in all this whole experience was horrible and would NEVER RECOMMEND Sansone Hyundai. More
by Neal C
Employees Worked With
Ryan Fox
