Sansone Hyundai

A Nightmare Experience I am writing this review to share my incredibly disappointing experience with Sansone Hyundai and their service department. I had high expectations when I decided to take my 2023 Hyun my incredibly disappointing experience with Sansone Hyundai and their service department. I had high expectations when I decided to take my 2023 Hyundai (with only 30,000 miles on it and in excellent condition) to this authorized dealer for repairs after hitting a raccoon. I thought I would get the best service possible, especially since I purchased my car from Hyundai and expected the dealership to handle my car with the utmost care. Sadly, this has turned into an absolute nightmare. First, I was initially promised a repair time that was far shorter than what I ultimately experienced. I waited for nearly a month for my car to be fixed, and not once did I receive a proactive update from the dealership. Every single time I called to check on the status, I was told a new delivery date—week after week. I had to constantly follow up, sending multiple messages just to get basic information. This level of communication is completely unacceptable for a company of Hyundai’s reputation. When I finally went to pick up my car, I was hit with yet another shock: not only was my car misaligned (something that should have been checked during the repair process), but the license plate was missing. I could not believe it. A Hyundai Authorized Dealer lost my car’s license plate. This level of carelessness is beyond my comprehension. And to make matters worse, I was told they couldn’t do anything to resolve it and that I would have to wait another day to see if they could locate it. After yet another day of waiting, no one contacted me, and I had to call again, only to be told they still hadn’t found the plate. This is where my frustration continued to grow. I had to return to the dealership again for a misalignment that should have been caught during the original repair. I lost even more time and money—waiting around, leaving the car at the dealership, and coming back to get a car that was not fixed properly in the first place. Additionally, the interior of my car was returned in a terrible state—the seats were dirty, with dust and stains I didn’t leave there. The dashboard was also in poor condition. I never expected my car to be cleaned perfectly, but I did expect it to be returned to me in the same condition I left it, especially after paying for what I thought would be top-tier service. On top of all this, the horn doesn’t work—something that was fine when I left the car with them. How does a dealership return a car with such basic safety features not functioning? And to make matters worse, I later learned that my car’s bodywork was outsourced to a third-party shop without my consent or knowledge. I brought my car to Hyundai, and instead, my repair was handled by an external company I had no control over or communication with. This is not the level of service I expected from a Hyundai Authorized Dealer. Overall, I brought my car to Hyundai with one problem, and I am leaving with ten additional issues. I deeply regret trusting this dealership with my car. I thought I was doing the right thing by going to an authorized dealer for repairs, but unfortunately, this was a massive mistake. I still don’t have my license plate, my horn doesn’t work, I am now driving without a plate, which is not only frustrating but illegal. Please, before you choose this dealership for any service or repair, think twice. I truly wish I had gone with my car insurance’s repair shop instead. My experience has been incredibly disappointing, and it has made me question the entire reputation of Hyundai and its authorized dealerships. I’m sharing this so no one else has to go through the same nightmare. Do yourself a favor—look elsewhere for your repairs. More

Not overly happy with the sales section but am pleased with the service department. They are always friendly and courteous. with the service department. They are always friendly and courteous. More

Brought in my 2023 Hyundai Tuscan due to a large clonking noise. Explained to them that I’m almost positive it’s my struts but that is an issue since my car only has 13000 miles on it. Told me the axle neede noise. Explained to them that I’m almost positive it’s my struts but that is an issue since my car only has 13000 miles on it. Told me the axle needed to be replaced, that my struts were fine. Wanted me to pay 900 to have my stabilizer bar replaced when I just had it replaced a month before! Drove off the lot and my car sounds worse than before!! All this because Hyundai refuses to believe they gave me a new car with faulty struts that would be covered under warrenty! My car sounds awful and now what?? More

I opened up a case with Hyundai customer service for peeling paint. A case was opened with Hyundai customer service and escalated for their assessment. After a month or so of back and forth of misinfo peeling paint. A case was opened with Hyundai customer service and escalated for their assessment. After a month or so of back and forth of misinformation regarding a dealership that could take photos of the issue to submit to Hyundai for their review, Sansone Hyundai was recommended because they can do body work. This recommendation was after a wasted trip to Route 1 Hyundai in South Brunswick where I was told their body shop was there on Thursdays, only to be told by their service department they couldn't handle taking the photos. At this point, I'm about 6-weeks into the problem. So I called the dealership in Avenel directly, explained exactly what I needed which was just photos of the peeling paint, and was given an appointment on Friday July 26th, several weeks after my phone call. The woman who made the appointment even explained to me that they would just be taking photos that day. So I waited the few weeks, took a vacation day from work, and drove an hour from my house to Avenel to have photos taken of peeling paint. When I arrived, I waited my turn with a service advisor. Now, they were having some network issues so I gave everyone there the benefit of the doubt. But when I was greeted the first thing said to me was that, to paraphrase: our service manager isn't in today, he's the one that takes the pictures, he'll be in tomorrow. I was clearly frustrated, but the Service advisor was completely not helpful and unsympathetic. He stated the people making appointments don't know what staff is present or not present. Well I started trying to say that I SHOULDN"T BE THE ONE WHO IS inconvenienced when THEIR PEOPLE ARE RESPONSIBLE FOR MAKING APPOINTMENTS when I was cut off and in a tone he said that he didn't want to get into a shouting match. At that point another customer who was waiting called him out and told him he shouldn't talk to customers the way he was talking to me. She was 100% correct. I was able to get him to understand that I took time off of work to drive there on Friday and, without him taking a second to understand my situation, he was basically telling me to come back the next day when his service manager would be there. So I asked him if he expected me to drive an hour home, and then back and forth again tomorrow, just to have pictures taken of my peeling paint. He simply stated his service manager would be in tomorrow. At that point I asked him if we could call Hyundai customer service. He instantly responded he didn't have the number. I said that's OK, I had the number, and I called them while standing in front of him. At that point, he said that maybe he could get the shop foreman or supervisor to take the photos. Wonderful, progress! So I discussed the case with Hyundai customer service while they took the photos of the paint. When finished, I asked the service advisor if he wanted the case number, and he said no. I thanked him for taking the photos and left. Well, not surprisingly, it turns out the photos were never submitted to Hyundai. I called the dealer several times, they never returned the call. I called again over a week later and finally spoke to someone who I asked to have someone please call me back. Well, they did call when I was in a SCIF so didn't have my cell phone, and didn't leave a message. I called Hyundai customer service, and they also indicated that the dealership was completely unresponsive even to them. So congratulations Sansone Hyundai of Avenel, you win worst service department in New Jersey. I didn't ask for the problem with my paint, and clearly you didn't care enough about a Hyundai customer to do anything about it either. I gave you a month before leaving this review, and I'm sure your sales department will appreciate it. I also raised the issue internally with Hyundai customer service, as you supposedly represent the brand. And Mark should not be interfacing with customers. More

I would provide a negative star if an option. Customer Service Manager Mark should take a class regarding how to communicate to customers. His nonchalant "too bad" attitude is unacceptable give Customer Service Manager Mark should take a class regarding how to communicate to customers. His nonchalant "too bad" attitude is unacceptable given his position. Service appt on 8-12 did not resolve my issue, although told all good now. One week later same light goes back on. Called immediately on Monday, 8-19 to schedule follow up appt and was told needed to wait 2 weeks for first available. Given issue was not fixed just 1 week prior I should have been scheduled earlier. I conveyed message to the woman scheduling appts. She said hold on, then came back shortly to say come and see Mark on Wednesday, 8-21. I visit facility on Wednesday only to be told by Mark.."I dont know why they would have told you that. You need to schedule an appt." Really? No communication at all to convey 1. Sorry for our shortfall. We did not get the job done. 2. Nothing to show any concern for the inconvenience of me coming to your facility only to be told I need to make another appt. for the issue you failed to fix on my 8-12 visit. And...the appt is not for an another 2 weeks! Totally unacceptable service from the facility in areas of employee management and the actual service needed to address my issue in a timely manner. I had communication with Mark on both the 8-12 and 8-21 visits to your facility and his tone of communication and attitude is subpar given his position. I bought my car brand new and have had issues with it both years. Not happy with Hyundai at this point. Now thinking I should have purchased a different manufacturer. More

Allan was very thorough and took into consideration all of our concerns, Allan was patient, and had us on the road the same night. Great Customer Service and I would definitely give a kudos to him for ever of our concerns, Allan was patient, and had us on the road the same night. Great Customer Service and I would definitely give a kudos to him for everything. Thank you so much!!!!!! More

Went in on a Saturday with my wife and was greeted by Patricia. Very knowledgeable, patient, honest, and friendly. Long story short, we walked out with a Tucson that fit our budget and couldn’t be happ Patricia. Very knowledgeable, patient, honest, and friendly. Long story short, we walked out with a Tucson that fit our budget and couldn’t be happier. More

Love the service they provide us and excellent customer service and support Thank you 🤩 very much for your service service and support Thank you 🤩 very much for your service More

Really appreciate them and staff so nice and supportive of my new car thank you 🤩 of my new car thank you 🤩 More

The service department is ridiculous. My car appt was at 945am on 8/9 and I was not contacted to discuss the findings until 3pm. It took me 8 hours to get a new tire and oil change - path My car appt was at 945am on 8/9 and I was not contacted to discuss the findings until 3pm. It took me 8 hours to get a new tire and oil change - pathetic. No communication. There was no advisor to meet me or go over my invoice. I spoke to the Service Manager and was fed lies and puny excuses. To add insult to injury, my car seat was reclined like I was laying down and my seat was soaked with what I am assuming was water. My jeans were soaked for sitting down on my own car seat. 100% unsatisfied! More