Sandy Sansing Milton Chevrolet

endangered my family's safety I normally take my vehicle to Pete Moore Chevrolet in Pensacola, FL, I should have stuck with that plan. But instead of traveling to Pete Moore Chevro I normally take my vehicle to Pete Moore Chevrolet in Pensacola, FL, I should have stuck with that plan. But instead of traveling to Pete Moore Chevrolet, I decided to save time and give Sandy and Bubba's Milton Chevrolet a chance to earn my business. I dropped my 2017 Chevrolet 2500 HD Silverado off with Sandy and Bubba's Milton Chevrolet on December 11, 2019 for a 60,000 mile service prior to traveling with family over the Christmas break, the service included rotating tires, checking tire pressures (Specifically requested), oil change, fuel filter, fluid levels, etc. On January 1, 2020 returning from travels the vehicle began to shake from a separated tire, upon inspection of tire I noticed multiple separations at the bead on 3 of the 4 tires. One of the separations is right next to the valve stem. Sandy and Bubba's Milton Chevrolet not only did not sell me a set of much needed tires, but endangered my family's safety by not properly inspecting vehicle. In the future I will return to Pete Moore Chevrolet. John Cheeseman More

No after the sale customer service I suppose you’re on your own after the sale, even though they promise the moon. We purchased a used vehicle and needed the radio code. We were PROMISE I suppose you’re on your own after the sale, even though they promise the moon. We purchased a used vehicle and needed the radio code. We were PROMISED we would get it. Two weeks later - no code. I stopped at the dealer today because I happened to be in the area (I live out of town). Al, our salesman, was not there. So, I spoke to Desmond and explained my situation, gave him the SN to the radio. While he was nice, I expected him to do what was necessary to get the code. However, he said he would call to get the code “if he has time”. When I walked into the showroom everybody was standing around. NOBODY was busy. This, my friends is what customer service is now. It doesn’t benefit the customer anymore. I’m so angry I could spit. I sure hope the owners of this dealership read the poor reviews their business is getting. More

Worst customer service I ever encountered Try to speak with management to voice a complaint got connected to three different managers finally when I asked who was ultimately in charge Delmar Try to speak with management to voice a complaint got connected to three different managers finally when I asked who was ultimately in charge Delmar asked me was I familiar with the military when I asked him what the military had to do with it he asked me to stop being rude and listen to him talk about rude.my complaint was about service which afterwards I received a rude retaliatory phone call ftom Ray the seevice manager.neveragain More

Disappointed Had to call 5 times to check on a part that I ordered. Left numerous messages with no call back. I am a loyal customer that will now go to another dea Had to call 5 times to check on a part that I ordered. Left numerous messages with no call back. I am a loyal customer that will now go to another dealership. This dealership has changed with the new ownership! Very Disappointed! More

Poor maintenance and repair service. Very poor mechanicing and diagnosing. Took our old chevy in to have it inspected and repaired for safety. Manager listed our complaints and we Asked Very poor mechanicing and diagnosing. Took our old chevy in to have it inspected and repaired for safety. Manager listed our complaints and we Asked to be notified if they had found anything else we needed to have concern about. Nine days later and some unnecessary expensive repairs done and wrongly diagnosed; some repairs done that fixed some issues; and large bill later, we had to inspect the work they claimed was done. We found it wasnt and we were charged for it. After going back in mechanic supposedly fixed our brakes with the thud, it wasnt fixed. The mechanics and service manager expressed their opinion people dont want to hear the other things that are wrong with their vehicle. That was one thing we paid for , the 25 point inspection that most car company service depts. do for free in hopes of more business. We did ask for that. After several more return visits and complaints , we told to bring it back in. We concluded we didnt trust them anymore. We eventually took the tires off and inspected it all ourselves and found it was a mere adjustment to rear brakes and found the universal joint had not been changed and the fluids had not been filled as they had written they were. We had bought a used vehicle because of our age and having a mortgage , we had the idea to get this vehicle repaired was better than having more debt. The service manager needs a class on how to deal with the public and they need to have someone come behind the mechanic to make sure work is completed. No longer can customers have trust in the major car dealerships for truth and good service. World Ford in Pensacola has this dealership beat on customer satisfaction. They follow up with the customer to insure satisfaction and return business not just sending out a $10 coupon. More

Chevy Trax awesome buy I bought a 2018 Chevy Trax yesterday. The dealer team was amazing. They definitely made my car shopping experience very satisfying and pleasant. Nick I bought a 2018 Chevy Trax yesterday. The dealer team was amazing. They definitely made my car shopping experience very satisfying and pleasant. Nick Kochan, the salesman, was very attentive, honest, hard-worker and friendly. He went out of his way to answer any of my questions. I'd recommend this dealership and salesman to any of my friends and family who is interested in buying a vehicle. I'd definitely stop by again whenever I'm looking to buy another vehicle. It was the best car buying experience I ever had and my wife enjoyed shopping as well. Sansing and Bubba's is the best dealership in the area. The Florida panhandle is lucky to have such an awesome dealership and warm team. More

Best car buying experience I have ever had The staff were friendly and knowledgeable and made sure I was happy with the deal. Everyone went out of their way to make us comfortable, welcome an The staff were friendly and knowledgeable and made sure I was happy with the deal. Everyone went out of their way to make us comfortable, welcome and give us an excellent experience. More

1999 Silverado Truck is a Wolf in Sheeps clothing. GM Certified used cars? Not by a short mile. Truck needs: Third door window latch Power Steering Speakers C/ Truck is a Wolf in Sheeps clothing. GM Certified used cars? Not by a short mile. Truck needs: Third door window latch Power Steering Speakers C/D worked just once Transmission shifts hard in towing mode Program shuts doors after starting. Shut the engine down, doors won't open automatically I have replaced Harmonic Balancer, Serpentine Belt and tensioner, also A/C tensioner. Truck is a Wolf in Sheeps clothing. Used Car sales manager was quite embarrassing. Went off in a tirade when asked if they could help with window latch. Wish wife had walked away as I had done. Never again. No worth the Sansing and Watson GM Certification. More

In the market for a used car I was looking to purchase a used Malibu. I currently had a Malibu and had taken my car to be serviced numerous times to this location. It did appear t I was looking to purchase a used Malibu. I currently had a Malibu and had taken my car to be serviced numerous times to this location. It did appear that the front office people had a high turnover BUT they were always very helpful. I thought I would give the sales department a try. My daughter had a VERY bad experience with the used car sales department but I decided to give it a try anyway. Huge mistake on my part. The sales person wanted it to appear that he was not very familiar with the ins and outs of the finance aspect. I had already been pre-approved and knew what I could afford. I stopped by on my way to work one morning. Saw a car I liked and the sales guy asked me to come back and test drive it. I did and of course liked it. I had an older model Malibu and they offered me $250 trade in......I said no. Then the sales guy said you could probably turn it in for scrap and get at least $300. I looked at him and said "REALLY". I left and between him and the finance guy, I was talked onto allowing them to try to find me alternate financing, so I could possibly get the car I drove. I agreed but first thing the following morning I called to tell him I changed my mind. I was not comfortable with it. Of course he proceeds to text me about some other cars but when I asked particular questions he was either very vague or totally ignored the question. The deal breaker for me was, I told the sales guy what an awful experience my daughter had and he said he was sorry to hear that but he would never mislead or treat a customer wrong. Guess what, he was the same guy that sold my daughter her car. Needless to say I took my business else where- to Pete Moore,and had an awesome sales guy and great buying experience. More