Sands Ford of Pottsville

Very easy and helpful experience. Jim Rosenberger went over and above to help me obtain a vehicle after my car was totaled. Everyone was friendly and helpful especially worthing with Jim Rosenberger went over and above to help me obtain a vehicle after my car was totaled. Everyone was friendly and helpful especially worthing with the insurance company. I would definitely consider buying he again. More

Buy a used car that would fit my disabled wife's needs bett! My wife has a very bad illness and the car we owned was absolutely no good for her to get around! I looked at Sands Ford of Pottsville's website and My wife has a very bad illness and the car we owned was absolutely no good for her to get around! I looked at Sands Ford of Pottsville's website and found a vehicle that would auit ALL OUR NEEDS! I emailed the dealer to find out if it was atill available and Colleen and Dayna wrote me back fairly quickly and answered our questions. They both were VERY HELPFUL!! The next morning I called the dealer and spoke to their Sales Manager. I explained that my wife was ill and to drive her that far away, from Bethlehem, Pa. was difficult! So, he asked about our trade & what vehicle we were interested, then he asked me to hold on. When he came back to the phone he asked what type of deal we were looking for, so i told him the most I wanted for the trade and yhe most I would pay for the minivan. He then said as long as I our trade was in the condition that it was, then he could do the deal! We left that afternoon & we met.their sales man, Paul Boyer who took his time to ahow us and wxplain all about the minivan!!!! Then paul took us on a test drive and we loved the minivan! Paul was VERYHELPFUL & VERY PAITIENT, Epecially since we got done with the test drive at about closing time! Then something AMAZING HAPPENED.......THEY SOLD us the minivan TO US AT THE DEAL WE WORKED ON OVER THE PHONE!!!! NO PRESSURE AND NO PROBLEM!!!!!!! Sands ford of Pottsville has been THE BEST CAR BUYONG EXPERIENCE WE HAVE EVER HAD!!!!!! Definitely GO TO SANDS FORD!!!!!!!!! Dan M. More

Coal country visit Found the dealership and the car on line but the actual decision to buy was in person. Kudos to Jim Rosenberger and manager Brandon. Each worked har Found the dealership and the car on line but the actual decision to buy was in person. Kudos to Jim Rosenberger and manager Brandon. Each worked hard getting us the right deal for a beautiful 2011 Ford Expedition. We are very happy with our car and highly recommend Sands Ford for friendly, helpful service. More

"Sands Ford will treat you like family". I went on the SANDS FORD web site, and Sharon, in customer care, set up an appointment. The salesman she set us up with was Paul Boyer. Paul is great I went on the SANDS FORD web site, and Sharon, in customer care, set up an appointment. The salesman she set us up with was Paul Boyer. Paul is great salesman, answered all of our questions. We went just to look that the 2012 Fusion we saw on the web site, we drove it home the same day. Paul showed us all the features the car had, and also programmed our phone to work with the Bluetooth in the car. Rich did all the paper work, and got us a great fiance rate. Everyone at Sands Ford are great to work with. Anyone looking for a car should see them first. More

Service yourself My dad purchased a brand new car for my graduation. At the time it was likely the most expensive car on their lot. Not including trucks and SUVs. The My dad purchased a brand new car for my graduation. At the time it was likely the most expensive car on their lot. Not including trucks and SUVs. The service was alright for the first year or so. They had a good service manager. Then the good service manager left and they replaced her with a younger female. Cheryl I think. Then I started having issues with a cracked rim, Walmart found the crack. Sands told me not trust Walmart employees and there was nothing wrong with the rim. Even though for the next year and half it consistently let out air. Got a new rim out pocket, tried to show the dealer the rim they kept denying. Had to make an appointment. Wasn't worth it. Then when starting my car the timing chain chattered. Like a diesel. Engine is not a diesel. Had gotten oil changed, top shelf synthetic like always, thinking maybe that would help. Took to sands. Techs could hear the chattering. Service manager said my new oil filter, Fram, was the problem cause it wasn't Ford Branded. Diagnostic fee. So i get the oil changed for the second time in a week. Synthetic oil again. Got the magical ford oil filter too. Still chattering. Diagnostic fee. They conclude the timing chain is making the noise. Diagnostic fee. They fix it under warranty. Also changed my oil for the third time in a week, dumped the quality synthic oil and replaced with their bottom dollar conventional. Wasn't even asked if I wanted synthetic, additional cost or not. Just assumed I suddenly wanted cheap oil. That was the last time I bothered trying with Sands ford. Until today. Still have an extended warranty for coil on plugs,wanted to use it. Was told they will diagnostic fee me, and replace up to 4 of the 8 coils in the first try. If it continues I can schedule another appointment for service and another diagnostic fee. Asked why they won't replace all coils like every owner and information source states so I don't have to come back within the same week. That's how we do it was the response from girl. One visit drawn out into two or three in the name of $. More