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Sands Ford of Pottsville
Pottsville, PA
152 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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152 Reviews of Sands Ford of Pottsville
May 26, 2015
I received excellent service First I didn't have to wait for a salesperson to help me with finding a new car, Ken Kosch helped me find the car I needed. He helped me in everything First I didn't have to wait for a salesperson to help me with finding a new car, Ken Kosch helped me find the car I needed. He helped me in everything from getting the right car to financing. I was very satisfied with the help everyone at Sands gave me. More
by likes ford
Employees Worked With
Ken Koscil
Helpful May 18, 2015
Service yourself My dad purchased a brand new car for my graduation. At the time it was likely the most expensive car on their lot. Not including trucks and SUVs. The My dad purchased a brand new car for my graduation. At the time it was likely the most expensive car on their lot. Not including trucks and SUVs. The service was alright for the first year or so. They had a good service manager. Then the good service manager left and they replaced her with a younger female. Cheryl I think. Then I started having issues with a cracked rim, Walmart found the crack. Sands told me not trust Walmart employees and there was nothing wrong with the rim. Even though for the next year and half it consistently let out air. Got a new rim out pocket, tried to show the dealer the rim they kept denying. Had to make an appointment. Wasn't worth it. Then when starting my car the timing chain chattered. Like a diesel. Engine is not a diesel. Had gotten oil changed, top shelf synthetic like always, thinking maybe that would help. Took to sands. Techs could hear the chattering. Service manager said my new oil filter, Fram, was the problem cause it wasn't Ford Branded. Diagnostic fee. So i get the oil changed for the second time in a week. Synthetic oil again. Got the magical ford oil filter too. Still chattering. Diagnostic fee. They conclude the timing chain is making the noise. Diagnostic fee. They fix it under warranty. Also changed my oil for the third time in a week, dumped the quality synthic oil and replaced with their bottom dollar conventional. Wasn't even asked if I wanted synthetic, additional cost or not. Just assumed I suddenly wanted cheap oil. That was the last time I bothered trying with Sands ford. Until today. Still have an extended warranty for coil on plugs,wanted to use it. Was told they will diagnostic fee me, and replace up to 4 of the 8 coils in the first try. If it continues I can schedule another appointment for service and another diagnostic fee. Asked why they won't replace all coils like every owner and information source states so I don't have to come back within the same week. That's how we do it was the response from girl. One visit drawn out into two or three in the name of $. More
by Thunderbird
Employees Worked With
Cheryl Morgan
May 01, 2015
pressed for time Everyone was very helpful. we had driven a hour and a half to get there, so we didn't get till dusk so until we looked at the truck test drove it and Everyone was very helpful. we had driven a hour and a half to get there, so we didn't get till dusk so until we looked at the truck test drove it and then making the decision to buy, then all the paper work, Paul Boyer and few others stayed till we left. Paul really wanted to go over everything in the truck but we had to get home, one thing he did for me was program my phone for the bluetooth and showed me how to make and except calls with sync, which made a big difference to me. everything else I was comfortable with. A Big thanks to the team for staying late and getting me out of there with my 2013 F-150 without making another trip up there.Good Job! More
by woodsman
Employees Worked With
Paul Boyer, Larry Buck
April 13, 2015
car purchase Very satisfied.....This is my third purchase with Sands Ford Pottsville and would recommend David Pennypacker and the staff to anyone looking for a ne Very satisfied.....This is my third purchase with Sands Ford Pottsville and would recommend David Pennypacker and the staff to anyone looking for a new or certified preowned car. More
by peter5881
Employees Worked With
David Pennypacker
April 10, 2015
GREAT EXPERIENCE WITH KEN Ken helped me get into a 2008 ford focus that is absoutely wonderful. He was extremely helpful and even offered to pick me up the day that I took poss Ken helped me get into a 2008 ford focus that is absoutely wonderful. He was extremely helpful and even offered to pick me up the day that I took possesion of the vehicle if I could not find a ride up there that day. Ken is wonderful to deal with and so is the whole group at the dealership, I would defintely recommend Ken and the team at Sands to anyone who is looking for a vehicle. More
by Christina
Employees Worked With
Ken Koscil
April 02, 2015
Awesome customer service Everyone involved in helping me find an affordable car was excellent here! I would recommend this dealership to everybody! They were all very friendl Everyone involved in helping me find an affordable car was excellent here! I would recommend this dealership to everybody! They were all very friendly and helped me to find a car in the price range I was comfortable. I will be taking my business back to Sands Ford of Pottsville! More
by cr2323
March 25, 2015
Lack of communication Love the used Ford Escape I purchased, just seems to be a lack of communication between the service dept and the sales team. Had to call after my car Love the used Ford Escape I purchased, just seems to be a lack of communication between the service dept and the sales team. Had to call after my car even though it was supposed to be delivered to me. More
by Michelle
Employees Worked With
Jim Rosenberger
March 18, 2015
Great experience with Joe Able to meet all my needs in a new vehicle. Great service with a personal touch. The price was great. Love my new Ford Escape. Able to meet all my needs in a new vehicle. Great service with a personal touch. The price was great. Love my new Ford Escape. More
by karen
Employees Worked With
Cheryl Morgan
March 09, 2015
Great Experience With Paul & Joe. Between Paul Boyer ( bought 2 New Explorers, 1 Sport) and Joe Davis (1 New Explorer Sport) because Paul was on Vacation, is really all Sands needs as Between Paul Boyer ( bought 2 New Explorers, 1 Sport) and Joe Davis (1 New Explorer Sport) because Paul was on Vacation, is really all Sands needs as A Sales Team. They are Top Shelf Guys, most Knowledgeable, Cordial and Cannot do enough for You. I will Never Go Anywhere Else for a Vehicle as long as these 2 are There. Carry on Guys! Service Dept. Is also Great ( only use for Oil change and Warranty is all I Ever Needed. Sincerely, Mayor Jeff Schappell & Sue Schappell More
by JEFF
Employees Worked With
Paul Boyer, Cheryl Morgan
March 09, 2015
Worked to a great deal. Worked up a great deal, friendly personnel and even offered to bring the truck to me for a test drive. Excellent sales staff. Thanks to Paul and Ken. Worked up a great deal, friendly personnel and even offered to bring the truck to me for a test drive. Excellent sales staff. Thanks to Paul and Ken. More
by Scott
Employees Worked With
Ken Koscil, Paul Boyer
