Sands Ford of Pottsville

Poor service I bought a Kia Sportage here which is only 3 years old and was told that the warranty of 10 years 100,000 miles carries over. However, now there's a p I bought a Kia Sportage here which is only 3 years old and was told that the warranty of 10 years 100,000 miles carries over. However, now there's a problem with it (a serious one) and they tell me I need an oil change. They call me to pick it up saying that it's still broken and the oil change did not fix the problem and the that the warranty doesn't carry over if you're the second owner. This should have been told to me when I purchased the vehicle so I could have had the option to purchase an extended warranty. So now I'm left with a broken vehicle and no loaner car to get to and from work and no warranty. Also, it states on the website that Ford can diagnose and repair vehicles "of all makes models and ages" so I'm curious as to why my car could not be repaired there. Why sell Kia's if you can't repair them. I'm very dissatisfied and won't be purchasing a vehicle at Sands Ford any time in the future. While the service dept. tried to be helpful when I brought it in, I am still disgusted that it was given back broken. It's very difficult to be down to one vehicle in a household where everyone works and is on the go daily. I'm not sure where to go from here but I know I shouldn't have to pay almost $1,000 out of pocket to fix a problem on a three year old vehicle. Very disappointed!!!! More

Sold the car to someone else Scheduled a time to come in and test drive the car. The sales person,Paul Boyer, told me to come in at a certain time because they were booked up unti Scheduled a time to come in and test drive the car. The sales person,Paul Boyer, told me to come in at a certain time because they were booked up until then. I told him the car I was looking for. When I arrived he was busy with a walk up customer. Another sales guy,Mr. Koscil, took me and informed me I couldn't test drive the car I wanted because he was pretty sure Paul with was selling it to his cousin. Then they offered me cars I wasn't interested in and just tried to sell me something. Way disappointed. More

To the point no back and forth. very good It was a great truck and a great sales force. Nobody crawls down your throat trying to make a deal. I felt at ease .I will return when it time to buy It was a great truck and a great sales force. Nobody crawls down your throat trying to make a deal. I felt at ease .I will return when it time to buy again. More

Loving my Ford Fusion SE 2015 My entire car buying experience took five days in total only because I wanted to use my credit union. Had I used their financing it would have been mu My entire car buying experience took five days in total only because I wanted to use my credit union. Had I used their financing it would have been much faster. I had Jim Rosenbuger as my sales associate and was grateful for his outstanding customer service. He was ready and enthusiastic through every step of the process. I was also impressed with their extremely competitive pricing. I drove my car through a thunderstorm on its first night home and I had absolute confidence I had chosen the right car for my needs and any other challenges to come in the foreseeable future. If you are looking for a warm welcome and great car, look no further than this man. More

Great Customer Service I was looking to purchase a used car for my teenage son. After going to a couple other dealerships, we went to Sands Ford. Paul Boyer was very friendl I was looking to purchase a used car for my teenage son. After going to a couple other dealerships, we went to Sands Ford. Paul Boyer was very friendly, professional and worked very hard to find a reliable, good used vehicle for my son within our budget. We did purchase a vehicle from Paul and Sands Ford and are quite happy with it. I would recommend this dealership and Paul to anyone looking to purchase a vehicle. More

Great Price Our salesperson was fantastic! Was up front during our whole car buying experience . And the car was priced right! I would highly recommend this car Our salesperson was fantastic! Was up front during our whole car buying experience . And the car was priced right! I would highly recommend this car dealership to anyone. More

Overall car buying experience Being a woman, the car buying process was a stressor for me. I was worried about being perceived as naive. Jim at Sand's Ford alleviated my fears. He Being a woman, the car buying process was a stressor for me. I was worried about being perceived as naive. Jim at Sand's Ford alleviated my fears. He treated me with respect. Any questions or concerns were promptly addressed! More

Great experience, very friendly Very helpful, called a couple of days to follow up with me and see how the everything was with the car. I have never had a dealership do that before. Very helpful, called a couple of days to follow up with me and see how the everything was with the car. I have never had a dealership do that before. I thought that was really nice. Overall a great car buying experience. Salesman was not pushy at all which I really liked. More

In one word - Wonderful! Everybody was great to deal with - very happy with the whole experience - from the car to the signing of paper work - to walking out the door. WOUL Everybody was great to deal with - very happy with the whole experience - from the car to the signing of paper work - to walking out the door. WOULD RECOMMEND TO ANYBODY. More

Excellent service The salesman took the time and effort of getting us into a car that met our expectations even though our credit was bad. Thank you! The salesman took the time and effort of getting us into a car that met our expectations even though our credit was bad. Thank you! More