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Sands Ford of Pottsville

Pottsville, PA

4.9
161 Reviews

440 N. Claude A Lord Blvd

Pottsville, PA

17901

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161 Reviews of Sands Ford of Pottsville

February 26, 2013

I don't think i would recommend the dealership however Jean Paul Simpson was a great sales person! So even though i would not recommend the dealership i would recommend Jean Paul he worked with us More

by newbuyer0213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
February 25, 2013

JP was by far the most upstanding salesman I personally ever worked with. He went well beyond his scope of duty to ensure that we were happy and got the deal we set out to get. I would highly recommend Joh More

by chrisw1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Simpson
February 18, 2013

i first dealt with John ?? (manager) he was the rudest cockiest person i ever had to deal with at a car dealer!!! Then i worked with Paul which was a little better, no attitude but a lot of lies and decep More

by mph3434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John ?? (manager) very rude cocky person for a manager!!!, Paul Boyer
Feb 19, 2013 -

Sands Ford of Pottsville responded

Good Afternoon, it is unfortunate that you seem to have had a very bad experience. That is clearly not the norm for our customers or something we hear often. I would like the opportunity to talk to your further to discuss exactly what happened. Also since you are a valued customer of ours..any feedback that you can provide me will give us the opportunity to adjust our processes to ensure that all of our customers have as enjoybale experience as possible here at Sands Ford of Pottsville. Please give me a call directly at (215) 397-5661. Matthew McMenamin BDC Manager Sands Auto Group

Feb 24, 2013 -

mph3434 responded

no i have nothing to talk to you about, i was treated like shit and i want everyone to know that, just like your warranty work, i send a truck there from where i work in the shop(Verizon) for a recall and you give them a $142bill?? and we call about it and your service managers response was, "you don't bring a lot of vehicles here anyway so we don't care if you don't bring anymore" Thats insane!! you people are crazy and your practices and the way you do business have been reported to the Ford Motor Co. for investigation.

Mar 01, 2013 -

Sands Ford of Pottsville responded

Dear mph3434. I understand your first purchase from us was a very good one, which is why you came back a second time just a few months later. We are sorry we let you down on your last visit. We respect everyone's opinion and we will use your review to better our business for the future.

Mar 23, 2013 -

mph3434 responded

who said my first visit was a good one? i came back to look at a plow truck you had there it was worth about $1000 and you wanted $10,000??? and wanted me to fix all the problems, rotted fenders, rotted plow,bent ps pulley, rotted body, trashed interior? and just because you say it only had 39000 on it you can justify $10,000

February 13, 2013

Jean-Paul was extremely helpful in my recent purchase. He was patient and knew the inventory and the purchase process very well. He certainly exceeded my expectations with his professionalism and knowled More

by CHarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 12, 2013

Very friendly sales representative who took the time to explain everything precise and straight to the point with the utmost honesty and answering any and all questions we had!! More

by jonathanmlenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 30, 2013

My experience at this dealership was above and beyond and rating I could choose from. Jean Paul Simpson was personable, very knowledgeable, and extremely helpful throughout the entire process. More

by Janis Wise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 25, 2013

ken koscil is a wonderful guy he helped us get in a 2001 chevy blazer and i love it so much i will send people to him for their cars to sands ford dealership they are wonderful dealership to go too sighed More

by sandsford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Koscil
January 21, 2013

Very satisfied with Jean-Paul Simpson. He was very knowledgeable about the automobile. He took the time to explain the operations of the vehicle and to explain the warranties available. More

by lilly3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean-Paul Simpson
January 18, 2013

He was very friendly and nice. I would recommend this dealer and sales person to any person looking for a used or new car. Thank you More

by switman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Koscil
January 08, 2013

To Whom It May Concern: Mr. Jean-Paul Simpson was very To Whom It May Concern: Mr. Jean-Paul Simpson was very professional when I spoke to him about a new vehicle. He knew facts about the vehicle I was More

by glency
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean-Paul Simpson
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