Sands Chevrolet - Glendale - Service Center

Communications glitch 5/4/15 I called to talk to a specific service consultant. I dialed (623)931-9399 for service. Two times I called consecutively and was hung up upon im 5/4/15 I called to talk to a specific service consultant. I dialed (623)931-9399 for service. Two times I called consecutively and was hung up upon immediate pickup of the phone line w/o a word. I then called (623)931-9331 for the receptionist. I told her of the hang ups and she apologized, then transferred my call to some woman in the service dept. I told her of the hang ups and she said that the number ending 9399 is a typo and the correct number is 931-9331. She advised me that the consultant is out to lunch. I declined her offer to transfer the call to the consultants voice mail. I waited 30+ mins (after 1pm) and Chris in the service dept answered on the 9399 number. How about that? I took his offer to transfer me to my consultant of choice and was sent to a voice box system that said I was to enter a box number. What does this mean? Do I have his box number? No. If I did, would I have gotten to retrieve his messages or only allowed to leave one?. Summary: 1) If the receptionist fails to report the hanging up issue to a responsible person, then that's a failure of future service. 2) All people that answer a phone in the service department should know and if asked, should be able to provide the departments phone number. 3) Everyone should know how to transfer a call correctly. Really makes me wonder if such untrained personnel extend from the service representatives to the technicians receiving the orders. More

Highly recommended!! I bought a used 2012 Impala in 09/2014, 42078 miles, had part of the original warranty and I bought an extended warranty from Sands Chevrolet in Glend I bought a used 2012 Impala in 09/2014, 42078 miles, had part of the original warranty and I bought an extended warranty from Sands Chevrolet in Glendale Arizona. Within a week, the blend door (actuator) started clattering and they 'fixed it'. First of all, they brought my car back to me in less than an hour so I know they didn't 'fix it'; it takes longer than that to correctly repair a malfunctioning blend door, so I knew they only put some kind of band-aid on it, or unstuck it. Six months later, the blend door is clattering again. Every time I call Sands for service, all they can tell me is that it is not covered under warranty. I was thinking I should sue them for a refund of the extended warranty cost. Also, the salesman said he put brand new tires on the car before they sold it to me; they installed Goodyear Eagle LS2's. Yesterday, with 3921 miles on the tires, one blew up. NOT road hazard, just a defective tire, and it blew a hole in the inside wall, approx 2" x 5", and just completely tore the inside wall of the tire about 1/3 of the entire circumference. I called Sands, and the service technician called me back and said they could not fix my tire for me. I sent an email to Service Manger Derek Haddad and he immediately telephoned me, stating the service tech's statement was an unintended error, to bring my car to Sands Chevrolet as soon as I could and he would 'make it right' (I know - that's still a grey area for car dealers, right? a little too open ended? - lol) So, I did that, and guess what? Sands replaced the tire, inspected the remaining tires, and found conditions they felt were unsafe, and replaced three of my tires - no charge to me. And the blend door? Believe it or not, they told me that nowhere in the original warranty nor in my very expensive extended warranty was any part of the A/C system covered, (WHAT!!??), but... guess what again?? Sands Chevrolet repaired the blend door for me free of charge. And with that, a few little peripheral electrical parts that were also (by association to that system) malfunctioning and are now functioning properly as well. But all in all I have to say that Sands Chevrolet, my salesman Aurelio Gonzalez, Service Manager Derek Haddad, Service Consultant Michael Jajou, and I'll throw Garrett Arford in there too because he is always ready to lend a helping hand and he's the happiest guy in the world, Sands Chevrolet of Glendale Arizona has made me so happy I could cry!!! I highly recommend sales and service at Sands Chevrolet. More

"Sands Collision Center" We unfortunately had to use the collision center but we are glad we chose Sands Collision Center. Rozalynn Pesta kept us informed of the process of r We unfortunately had to use the collision center but we are glad we chose Sands Collision Center. Rozalynn Pesta kept us informed of the process of repairing our car. Customer service was top notch. Made our vehicle look new again. Thanks again for all who were involved. More

Disatified customer I took my truck to get fixed a month ago, they charged me for the work they did. Supposedly the problem was fixed, took it home and the following week I took my truck to get fixed a month ago, they charged me for the work they did. Supposedly the problem was fixed, took it home and the following week I had to take it back to them because it was doing the same thing. They supposedly fixed the problem again at that time did not charge me, took my truck home and 3 weeks after have to bring my truck back for the same reason, and now they want to charge me more money. Because you are now saying it's a different part but then still doing the same thing for what I had taken it in the first time? That is wrong, bad customer service by charging the client again for what had supposedly been taken care of in the first place. More

Sands Collision Center I had an excellent experience with the staff at the Collision Center. I would like to thank Rozalynn Pesta especially because of her suburb customer s I had an excellent experience with the staff at the Collision Center. I would like to thank Rozalynn Pesta especially because of her suburb customer service. She informed me of the process, what to expect and even coordinated my rental. She was very professional and kept me informed of the status of repairs each day. I will do business with Sands Collision Center if needed in the future and hope to have Ms. Pesta handle the repair. Thank you, Roz! Daryl Durbin More

Matthew is a professional Matthew knew what he was taking about when it came towards vehicles. I had great experience! They have a nice facility. I would reccommend this place Matthew knew what he was taking about when it came towards vehicles. I had great experience! They have a nice facility. I would reccommend this place to my friends. More

2015 malibu I am a repeat customer. It is always great experience at Sands Chevrolet in Glendale. My salesman Waseem was wonderful and worked hard to get the de I am a repeat customer. It is always great experience at Sands Chevrolet in Glendale. My salesman Waseem was wonderful and worked hard to get the deal I needed. I real enjoy my 2015 Malibu!! More

Horrible service after sale and bad install I have been trying to get my leather seat repaired that was damaged upon delivery for the last 6 months. The service department won't call back whe I have been trying to get my leather seat repaired that was damaged upon delivery for the last 6 months. The service department won't call back when you leave messages and when you do get ahold of them they say they need to look into it but still never call back. To top it off the bedliner that they installed was not installed properly and has gaps all around the perimeter and a hole in the bottom. Want that fixed to if they ever call me back. Totally unacceptable!! More

New truck buy I had my HHR in for repair and was approached by salesman Micheal. He showed me a new truck that I was interested in. He was honest and friendly. This I had my HHR in for repair and was approached by salesman Micheal. He showed me a new truck that I was interested in. He was honest and friendly. This was a good experience as they took the HHR in trade and also covered the repair bill. More