Sands Chevrolet - Glendale - Service Center

Horrible customer service. Coming into sands I waited 20 minutes before being helped because the clerk was not at the desk and the office was completely empty. When the clerk Coming into sands I waited 20 minutes before being helped because the clerk was not at the desk and the office was completely empty. When the clerk finally came in she said that she would call the man that I needed to do my estimate. Waited 15 minutes before I finally asked if making an appointment would be better. Made an appointment for 3 hours later. Came in at my exact appointment time. 2 offices with one gentleman in each in the front saw me waiting to be helped and failed to acknowledge my presence. Finally asked one of them for help. He asked if I had appointment and with who. I was never told with who so I didn't know. He asked the other guy in the next office and he said no. When the only other person it could have been finally came Into the office he asked him, his reply was 'oh not my appointment' and ran off quickly. While the guy that was supposedly helping me went back to his desk and stopped assisting me without telling me. Another 5 minutes standing there waiting for help a man popped his head from a back wall and asked if I had been helped. I proceeded to tell him this story and he said I apologize I will get someone right away. He went a got the guy who ran off quickly. I was then helped by that man. Overall there was 4 men that were available and only one cared about the customer that was standing 15 feet away from them. Worst customer service I've ever experienced at Sands. More

Spending the day with Garrett! Went in for service on my Malibu. Sitting there all board Garrett came over and started talking to me found out everything that was going on with the Went in for service on my Malibu. Sitting there all board Garrett came over and started talking to me found out everything that was going on with the car for me! Started chatting more and poof I now have a beautiful equinox Garrett is amazing and so fun to work with would send you anyone I know looking for a new car! Thank you so much best experience at a dealership! More

Excellent Customer Service I rely on Sands' service representative, Adam Shadley, for an honest and dependable routine car maintenance experience. I enjoy the use of Sands' cus I rely on Sands' service representative, Adam Shadley, for an honest and dependable routine car maintenance experience. I enjoy the use of Sands' customer waiting area--no stress, clean and comfortable. More

Worst experience ever My vehicle has been in the repair shop die to a car accident for over 2 months now. It's always a run around and such a hassle. The original guy worki My vehicle has been in the repair shop die to a car accident for over 2 months now. It's always a run around and such a hassle. The original guy working on our car "walked out" and didn't inform his employer so they had to hire a new person in the meantime. This is the person that's been the biggest hassle to work with and with the previous employee walking out who knows what's going on at this dealership. Well one car accident and two months later the day the vehicle is done and ready we drive it off the lot to have the engine light come on. Well what a coincidence but the vehicle now needs a rebuilt or new engine on our dime although we never had engine trouble before the accident. So we just put over $8k to repair the damage and are now having to find a way to get a new engine. What a joke. Do not have your vehicle services or repaired here. Go elsewhere. Save yourself the trouble and headache. More

Recall and oil change. Service has always been excellent. Has treated me with professionalism and respect. They listen and try to address and fix all my problems. Would rec Service has always been excellent. Has treated me with professionalism and respect. They listen and try to address and fix all my problems. Would recommend them to anyone. More

What a service!!! Didn't have an appointment when we came to Sands Chervolet. When we pulled up a Service Writer named Derek helped us write up an oil change. He also t Didn't have an appointment when we came to Sands Chervolet. When we pulled up a Service Writer named Derek helped us write up an oil change. He also told us the service for the transmission and radiator service was due so we asked him how long it would take. We got there around noon on a Friday he told us about an hour and a half maybe 2. We told him we had to pickup our granddaughter from school by 3 he told us he would have it done in time. Well he did just in the nick of time. We paid and left picking up our granddaughter from school with time to spare. We never noticed a difference in the performance of our Silverado but boy what a difference it made having that transmission and radiator flush done. We were so happy with Sands Chevrolet that we later came back and purchased us a new Chevolet Silverado from Eric Prendergast over in Business Fleet. We look forward to a great relationship at Sands Chevolet. Very happy customers. More

Always Leave Satisfied Our whole family has vehicles from Sands and we all keep on going back. That should say something. The service prices are a bit high for certain work, Our whole family has vehicles from Sands and we all keep on going back. That should say something. The service prices are a bit high for certain work, but for most things we go to the dealership. We know that we will have quality service and friendly employees. More

Above and beyond! Took my '12 Malibu in for a recall issue and during the standard inspection, the techs found a serious issue with my steering box. Since I have extend Took my '12 Malibu in for a recall issue and during the standard inspection, the techs found a serious issue with my steering box. Since I have extended warranty but with a $100 deductible, I wasn't sure if I could get the problem fixed. Joe called and told me Sands would issue a gift card to me that would essentially pay the deductible so I was able to get it fixed. During the repair process, they did a front-end alignment that I had been needing at no extra cost! The whole team there is wonderful and I will continue to take my '12 and maybe soon, my '16 Malibu to Sands for Service! More

Came in for a check up, I left all smiles. I came into Sands Chevrolet for my oil change and annual checkup, My Service Manager Adam Shadley brought me the news, I have an oil leak from a va I came into Sands Chevrolet for my oil change and annual checkup, My Service Manager Adam Shadley brought me the news, I have an oil leak from a valve cover onto the exhaust manifold, Front brake pads and rotters are worn out, ball joint cracked, and the control arm bushings are shot. He ran all the parts and labor ($$$$.$$). I need approval, which came quickly. Adam set me up with a loner, and said he would call with results as soon as he could. When he call back he said the work would be completed by 5:30 the next day. When I came in the next day at 5:ish, The car and work were done, the car washed, and I left All Smiles. More

service prompt check in, vehicle fixed and running great. maintenance took a little long but result turned out fine. have no further comments but that if you prompt check in, vehicle fixed and running great. maintenance took a little long but result turned out fine. have no further comments but that if you don't want to put in comments the survey should allow that. More