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Sands Chevrolet - Glendale - Service Center
Glendale, AZ
549 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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549 Reviews of Sands Chevrolet - Glendale - Service Center
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October 11, 2016
Great Service Amazing Service Agent I purchased my 2007 Chevy Cobalt almost ten years ago. At first I didn't take it in for service because I didn't trust that they would do a good job I purchased my 2007 Chevy Cobalt almost ten years ago. At first I didn't take it in for service because I didn't trust that they would do a good job from what others were telling me. After I tried a local mechanic who didn't seem to be able to fix a problem I was having, out of despair, I decided to give Sands Service Dept a try. The service agent was awesome and made sure my care was well taken care of. The only problem was that she moved out of state! I wasn't able to stay sad for too long because that's when Chad Fairchild took over as my service agent. He has been just amazing over the past years. I simply will not take my car anywhere else. In a way, when you buy a car, its like you date the sales department, but you marry the service department. A dealership can have a fantastic sales team but if they have a terrible service department, they won't stay around for long. But, if a dealership can have a terrible sales team they will still do okay if they have a terrific service department. I have to say, Sands has one terrific service department! More
by ncphx
Verified CustomerEmployees Worked With
Chad Fairchild, the service agent next to him
October 10, 2016
good oil change, but misinformed about other services I have usually had very good experiences with Sands Chevrolet service department, usually very courteous and professional. But this last time I went i I have usually had very good experiences with Sands Chevrolet service department, usually very courteous and professional. But this last time I went in for an oil change and again I was greeted very professionally by Mathew, the service writers are very courteous. But I was told that my truck needed an alignment immediately that it was off quite a bit. I chose not to do the alignment there at Sands because I had a friend that worked for another service shop and could get a second opinion. I took it to my friend and he told me it was very minimal and wasn't as bad as Sands had stated. I got the alignment done for half the price that Sands had quoted me. The worst part of this whole experience was calling to speak the the service manager, I was told he was busy and that he would return my phone call. Well its been over a week now and still haven't received my phone call. Guess my concerns are not very important to them. More
by RAMON3344
Employees Worked With
mathew
October 10, 2016
car didnt get fixed from brake light the light is still coming on comes off and on and gas tank was almost full when car was returned next day it was at half a tank called service guy he the light is still coming on comes off and on and gas tank was almost full when car was returned next day it was at half a tank called service guy he said usually to check vehicle car is left on and driven agreed to fill tank to half again but I didn't go back, the light of brake light is still coming on, More
by 120DEGREES623
Employees Worked With
service guy
October 10, 2016
So Far So Good The only shop to work on my car. No problems No worrys. No Major Work yet n Hopefully we Can Make a deal on Pricing when That Time comes....lol The only shop to work on my car. No problems No worrys. No Major Work yet n Hopefully we Can Make a deal on Pricing when That Time comes....lol More
by SROBINSON2223
Employees Worked With
Derek
October 09, 2016
Great Customer Service! Melissa was taking care of me on 10/08/2016 I called about my battery going out around 3:00 pm she said bring it we'll get it fixed before 5:00 pm an Melissa was taking care of me on 10/08/2016 I called about my battery going out around 3:00 pm she said bring it we'll get it fixed before 5:00 pm and sure enough it was done, thank you for your fast and great service! More
by AVEGA920
Employees Worked With
Melissa
October 07, 2016
Best service ever The service at your Service department was absolutely wonderful. It was much better than where we used to go. Everyone there was sooooo very helpful. The service at your Service department was absolutely wonderful. It was much better than where we used to go. Everyone there was sooooo very helpful. Thank you so much for being so professional and understanding. We will continue to come here for your wonderful services. More
by STARLILY_T2
Employees Worked With
I'm sorry I don't remember his name.
October 07, 2016
People don't listen I tell moe at service that I feel a jerk in my transmission he said I was fine and sent me on my way a couple weeks later my transmission starts to le I tell moe at service that I feel a jerk in my transmission he said I was fine and sent me on my way a couple weeks later my transmission starts to leak also I told him about my fan clutch is bad did he listen no and he's not even a mechanic you work at the service desk dude plus I drive the truck every day so I know what's wrong with it plus come on I buy a used truck and then the next day the truck starts beeping and it says engine over heated but when I buy something i expect it to work not to be sold a messed up vehicle I got kids and places to be so you guys get the 1 out of 5 very bad. More
by JEREMY4172010
Employees Worked With
Moe
October 07, 2016
Returning problem 4x for same problem they supposedly could NOT duplicate problem well then why have I been here 4x for same problem! When I called to as about me veh 4x for same problem they supposedly could NOT duplicate problem well then why have I been here 4x for same problem! When I called to as about me vehicle Service advisor ask if there was some thing I need to speak to him about! WOW very disappointing More
by FOILEDAGAIN.NG
Employees Worked With
Derek Phillips
October 06, 2016
Great customer service Had a great experience. Chad Fairchild was very helpful and took care of my needs. I had never used this service center before but they treated me lik Had a great experience. Chad Fairchild was very helpful and took care of my needs. I had never used this service center before but they treated me like I was a regular. More
by JON
Employees Worked With
Chad Fairchild
October 06, 2016
great people in service dept. I was treated in a friendly matter and all service was done correctly.The people I delt with were glad to listen to all my request on my service needs I was treated in a friendly matter and all service was done correctly.The people I delt with were glad to listen to all my request on my service needs. More
by RDORBAND
Employees Worked With
michael jajou
