Sands Chevrolet - Glendale - Service Center

still waiting.. service had van towed back to shop. they repaired the shaky front end..replaced tires etc..all ok now. BUT!! when tow truck driver loaded van on flatb service had van towed back to shop. they repaired the shaky front end..replaced tires etc..all ok now. BUT!! when tow truck driver loaded van on flatbed on pickup...he ripped the front shroud off front end when tightening straps in front of wife... No mention from service tech until I brought it up. He said he would go check. noted he would order new clips and complete repair when we are "out their way" again? Until the he said, he fixxed the problem to get us the vehicle back. it is a handicap van for our daughter, wheel chair etc.. No one from Sands let me know this, I had to call and question him, at first he said he did not know anything about the damaged shroud he would check...this was not factually true either, the driver and wife had already discussed the problem with him previously. We appreciate the efforts to resolve the problems. lot the size of sands..there had to be clips somewhere onsite, on another vehicle, junk pile ..don't know, just frustrated, not blaming anyone. Have spent 35 yrs in semiconductor manufacturing, as eng. mng for Intel, IBM, MOTOROLA, TEXAS INT, and consultant I am aware how hard it is to meet customer expectations. Not being 100% honest about the who, what, how, when facts on problems caused by your own people is evidence of a systemic problem, not any one individuals fault. Stuff happens..be up front, take responsibility, resolve the issue to the customers satisfaction , call them and insure there is no misunderstanding...that's how you keep customers , and get new customers...! More

Neiman Matthew was very helpful and answer all my questions.. He by to let us know what was going on with our service. That was AWESOME. Matthew was very helpful and answer all my questions.. He by to let us know what was going on with our service. That was AWESOME. More

Best car service The employee who took me in was kind and explained to me what was going to be done on my car, how long it will take and about how much it would total The employee who took me in was kind and explained to me what was going to be done on my car, how long it will take and about how much it would total out to be. After he showed me around the place and made me feel welcomed instead of me having to discover where everything is by myself. In the end I left the place thinking about doing future business with them and hope they remain the same. Thanks sands Chevrolet ! More

warranty fix oil leak I always deal with Moe and he takes care of me, It's always a good experience. I recommend Sands for your routine maintenance or first visit. I always deal with Moe and he takes care of me, It's always a good experience. I recommend Sands for your routine maintenance or first visit. More

Great service - I recently had my 2016 Chevrolet Cruze serviced at Sands Chevrolet. I was very impressed with Derek my Srevive Writer. He was very professional with I recently had my 2016 Chevrolet Cruze serviced at Sands Chevrolet. I was very impressed with Derek my Srevive Writer. He was very professional with his greeting and discussing what srevice was needed. The items that needed serviced was mentioned and what the cost would be. Upon my approval the srevice was done in a very timely manner and ready when mentioned. The car looked great with a car wash along with the repairs. Thanks Sands for the great opportunity to service my car. More

Sands Chevrolet in Glendale Rocks Each and every time we take one of our 3 vehicles to Sands for service we have excellent service. We have never had a bad experience either in purcha Each and every time we take one of our 3 vehicles to Sands for service we have excellent service. We have never had a bad experience either in purchasing our vehicles or in the servicing of them. The staff at Sands has always been professional and proficient, yet courteous and friendly at the same time. We love Sands Chevrolet in Glendale. More

My first service Took my Malibu in for my first service, it was a very good experience, from Chad, my service advisor who was very helpful in getting my vehicle in an Took my Malibu in for my first service, it was a very good experience, from Chad, my service advisor who was very helpful in getting my vehicle in and was very knowledgeable when answering my questions to getting my vehicle back in a speedy time frame, washed and vacuumed. Thank you, Jennifer More

good service I like the way I got treat I been in different dealers and they have horrible service you guys are great keep going I'll be so happy to come back I like the way I got treat I been in different dealers and they have horrible service you guys are great keep going I'll be so happy to come back More

Great fast service Our service was fast. The only thing I don't like is they call you to try and sale u on a new car. Stick to customer service only. Our service was fast. The only thing I don't like is they call you to try and sale u on a new car. Stick to customer service only. More

Service Moe it is a good knowledgeable person and he will take care of the problem you need to come and see him real good work ethics Moe it is a good knowledgeable person and he will take care of the problem you need to come and see him real good work ethics More