Sands Chevrolet - Glendale

Not to happy I went to Sands in June and spoke with Victor Morales I told him what was going on with my car and he stayed 100% I know what it is, it's the transmis I went to Sands in June and spoke with Victor Morales I told him what was going on with my car and he stayed 100% I know what it is, it's the transmission let's get you in let's get it fixed so I trust him leave my car with 100% guarantee work satisfaction two year warranty under so many miles there and so I get it fixed for thousands of dollars. I go back August 31st to have my car looked at to go out of town Moe helps me turns out my alignment is off my tires are no good and I have a oil leak so again for a few thousand I get it fixed. I pick my car up September 6th and realize there's a hissing noise September 9th at 7 am I call Moe and let him know, I call Moe back that afternoon at 5 to let him know my car no longer drives have my car towed to Sands Moe calls me back September 11th to tell me the hissing noise is due to the oil leak. That there was more oil than anticipated amd that affected the power steering and the reason why my car does not drive is because of transmission fell complete apart from the inside. As a customer how are we to know car language like a wee across Arizona to go 101 on fixing cars and come to find out Victor Morales supposably left Sands six months ago how could he leave Sands six months ago when I was there nothing three months ago and he helped me all together I paid 3,451 two different times Sands is a big company that I think could afford to fix someone's mistake but yet the service manager J black just sat in his chair and said I understand I understand I understand unfortunately I can't fix something on a car from what someone said or didn't say I can't go back. I don't know who messed up whether it be the service Guy The Tech Guy or the service manager all I know no one wants to take the blame I will never go to Sands I would never refer anyone to Sands I recommend you never go to Sands once again Sands is a big company that does not stand by their word or the quality of the work it looks like to me they are just in if for the money. P.S. I informed J Black I am just going to get my car bring it home he said " what are you going to do with it do you want to trade it in" it makes no sense to pay 20,000 (paid off) on my car 1,200 new rims 3,451 to fix what they said wrong for me to just leave it there and trade it in and have a payment when they're just going to fix it and sell it again for probably 15,000 no thank you J. Black And to have their used car dealer guy still texting me if I want a new car when I told him no. All about $$$$ in the end More

Will Not Be Returning I went to this dealership since I moved to Arizona which has been around 2 years. Took it there for all my maintenance needs. I started having issues I went to this dealership since I moved to Arizona which has been around 2 years. Took it there for all my maintenance needs. I started having issues with my vehicle and they kept telling me they couldn’t duplicate the sound of it got worse bring it back in. Then it progressed to a heavy vibration that they said was from needing an alignment, so I went and got an alignment done and still had the vibration told them about it and they told me they couldn’t get it up to speed which they are by grand so I didn’t understand that. Anyways I took it to another dealership and immediately they knew there was something not right. Took it into the shop and discovered that a motor mount, 2 transmission mounts and a torque mount needed to be replaced. Had this been a more serious problem who knows what would have happened. Also to share I gave them a chance to make it right by talking to management and never got a call back. I gave them a lot of business and wasn’t taken seriously and could have potentially been put in a life threatening situation because they weren’t taking my complaints seriously. I personally want a dealership that cares about my safety and well being. More

They sold my car This dealership is extremely unorganized! I initially talked with Ana about a car. We set up an appointment for me to go look at a car. I was able to This dealership is extremely unorganized! I initially talked with Ana about a car. We set up an appointment for me to go look at a car. I was able to call her to let her know I was running late. She said don't worry. I have the keys! I was also able to get a hold of her when I went to the wrong Sands Chevrolet. She was unavailable when I got to the dealership due to being with other customers. She handed me the keys and allowed me to test drive it. 2 days later I wanted to begin purchase paperwork and negotiations. No one answered the phone when I called multiple times. No one responded to the 3 emails I sent to different reps. I FINALLY got a hold of someone and he said he was with a customer and would call back in 5 minutes. Israel ended up calling me back instead. I told Israel which car I wanted and that I would bringing cash for a down payment. I told him I was on my way. After I drove down there Israel was unavailable, the initial sales rep was unavailable, Jose was unavailable. I waited to find out that they had sold my vehicle. I was beyond upset! This place is so unorganized. I will not be back and I will encourage others NOT to bring their business here. More

Great Internet sales department Had one the best car buying experiences ever. Alphonso was great. I told him my needs and he worked out a deal that fell well within my parameters. I Had one the best car buying experiences ever. Alphonso was great. I told him my needs and he worked out a deal that fell well within my parameters. I would definitely recommend anyone looking for a decent deal to talk to Sands. More

Financed a car. Sands Chevrolet, in Glendale, I financed my first car. Gerardo Lopez (623-216-3046) helped me and got me the best running car! I recommend him to anyo Sands Chevrolet, in Glendale, I financed my first car. Gerardo Lopez (623-216-3046) helped me and got me the best running car! I recommend him to anyone, even if your not a first time buyer. More

Amazing My sales person was very nice. He was funny and helped me find the perfect car! He explained each car we looked at and he knew what he was talking ab My sales person was very nice. He was funny and helped me find the perfect car! He explained each car we looked at and he knew what he was talking about More

A staff that goes the extra mile We had never considered buying a pre-owned Ford at a Chevy dealer, but we saw one online that met our needs so I contacted a friend who used to work t We had never considered buying a pre-owned Ford at a Chevy dealer, but we saw one online that met our needs so I contacted a friend who used to work there and she hooked us up with a manager, Jose. When we arrived, Jose had us work with Joseph and he was great from the beginning. He listened to what we wanted and what was important to us and quickly had us test driving the vehicle we had come in for. That first vehicle did not work in the end. While We have excellent credit, the numbers just didn’t work based on our trade. Thinking outside the box, Jose & Joseph had us look at another truck that had just come in and on initial inspection, it looked like it would work. We test drove it the next day and noticed an issue with the A/C. We were assured it would be fixed, and while it took about 10days for that to happen (we had it back 2 times as the A/C wasn’t adequately repaired the first attempts), they did fix it. While they were fixing it, we were given a loaner vehicle to drive at no charge, we were kept up-to-date on the repair progress and notified as soon as the truck was ready for delivery. Overall, this was the longest car buying experience I have ever had, HOWEVER it was also the BEST car buying experience I have ever had. Hands down, the folks at Sands Chevrolet actually do care, they want happy customers, and they go the extra mile to make sure that happens. Our family consists of die hard Ford owners, but I’ll be visiting Sands Chevrolet for our next used Ford purchase! More

Knowledgeable staff Joey answered all of my questions thoroughly and didn’t make me feel rushed. He let me know all the options available to me and how to maximize my bu Joey answered all of my questions thoroughly and didn’t make me feel rushed. He let me know all the options available to me and how to maximize my budget. More

Salesman Review Joseph was my salesman. Perfect experiencing shopping around for an affordable car. My salesman was well educated and definitely knew what he was talk Joseph was my salesman. Perfect experiencing shopping around for an affordable car. My salesman was well educated and definitely knew what he was talking about. More

No Hassle! This dealership was top notch! Joe went above and beyond to make sure I purchased the car that I was most comfortable with. He gave me his suggestions This dealership was top notch! Joe went above and beyond to make sure I purchased the car that I was most comfortable with. He gave me his suggestions and advice without being pushy. After deciding on a car, the process was absolutely painless. Very quick and professional service from Joe!!!! More