Sands Chevrolet - Glendale

The thought of buying a car scared me! Its so stressful!! I Went to sands to look at the Malibu's and take advantage of their "construction sale" and I was so pleasantly surprised when I was helped by Rey! H I Went to sands to look at the Malibu's and take advantage of their "construction sale" and I was so pleasantly surprised when I was helped by Rey! He was fantastic! He was so friendly and he made the experience so fun! I will definitely refer my friends to Sands and to Rey! More

Mr. Yglesias was very helpful, professional and thorough in his role as our salesman. As a result we purchased a brand new 2012 Chevrolet Suburban. I would and have recommended him to others. Dave Peni in his role as our salesman. As a result we purchased a brand new 2012 Chevrolet Suburban. I would and have recommended him to others. Dave Penilla More

I was treated in a friendly, courteuous and professional manner. My choice of vehicle was readily accessible and ready to drive out the lot. Thanks to the entire staff. manner. My choice of vehicle was readily accessible and ready to drive out the lot. Thanks to the entire staff. More

After shopping around at other dealers, it was looking pretty grim and I thought that I wasn't going to be able to get into another car. A friend recommended Sands Chevrolet so I decided to take a look a pretty grim and I thought that I wasn't going to be able to get into another car. A friend recommended Sands Chevrolet so I decided to take a look and see what they could do for me. After explaining my circumstances they went to work and and found me a great vehicle and got me financed with a great rate with a great company. It took a while, but they never gave up and were able to help me out. I will always appreciate the patience and the hard work that they did for me. James Barber was fantastic to work with and I will definitely return for any other vehicles I may need to purchase in the future. Dawn Babb in the service department went above and beyond helping me out with a problem I was having. Great customer service!!!! More

I originally came in for repairs for old car. I pulled into the wrong area but Beau assisted me in finding service area for my car. I was already weighing if repairs may cost too much should I look into a into the wrong area but Beau assisted me in finding service area for my car. I was already weighing if repairs may cost too much should I look into another car? So I told Beau what I was looking for in a car and The 2012 Cruze was the first car I drove in and I found no need to look at any more. My car was fixable but the offer of a new car with a lower intrest rate coverage I didn't have before was awesome. Between Beau and Heston they both found me a deal i never knew was possible for me to have, a new car that only had 10 miles on it. Thank you everyone even Dean in financing who got me a awesome intrest rate. Jennifer S. More

Anne West was very helpful and made our car buying experience great. There were a few minor problems with the truck we bought but Anne and Dawn were amazing and took care of them in a timely manner. W experience great. There were a few minor problems with the truck we bought but Anne and Dawn were amazing and took care of them in a timely manner. We would recommend going to Sands and will be back in the future. More

I have talked to Anne West a few times about buying a car. I have not found what I'm looking for yet but she is the one employee I would like to go to to buy a car. She has met all my needs every time I' car. I have not found what I'm looking for yet but she is the one employee I would like to go to to buy a car. She has met all my needs every time I've talked to her. She has continued to look for the car I want and will let me know if she finds it. She has the best customer service skills, very friendly and helpful. My experience has been great. Thank you. More

Garry was very helpful when me and my wife came in to trade in our truck and purchase a new vehicle. He was one of the friendliest Sales workers we have worked with at any dealership. Rhonda Tyler was al trade in our truck and purchase a new vehicle. He was one of the friendliest Sales workers we have worked with at any dealership. Rhonda Tyler was also very friendly and helpful as well when setting up the blue tooth and making sure we were well taken care of during or visit. Overall they both made the car buying experience just that much easier. Garry was very easy to talk to and explain things too which helped out buying the car and less stressful. I will be sending more people to this dealership to work with Garry and Rhonda Tyler. More

I had originally purchased my 2011 Chevy Cruze from Power Chevrolet. I had received a recall in the mail for the Cruze. It just so happened that I had seen Mike Kalin at the grovery store and knowing he was Chevrolet. I had received a recall in the mail for the Cruze. It just so happened that I had seen Mike Kalin at the grovery store and knowing he was a sales rep at Sands he offered to take my car in and take care of the recall and also get the maintenance on the cruze. See, I had purchased (an extended warranty from Power Chevrolet that was explained to me and my daughter that we would get oil changes every 3,000 miles and a clear coat( that was to be hand polished and assured me that it would protect my car from any scratches, and normal wear and tear for five years. The finance manager and also salesman said my car would look the same in 5 years as it did today. I said Heck yes. This might be one of the last brand new cars that I get. After my first oil change I seen the car go thru the basic car wash, I asked when the clear coat was going to be applied and he said it already had. I was sitting inside the service area watching and at no time did anybody polish my new car for me. I voiced my concern to the service writer at Power Chevrolet and he said they had been having some problems with the sales department telling customers one thing and that's not exactly true.He also said they had had a weekly meeting and tried to tell the salespeople not to say that exact thing to the customers cause it was not true. I was a little angry when I left. I was a little upset but rather than say something I would regret later I walked out. When explaining to Mike that I had to get an oil change and the clear coat along with the recall, Mike Kalin offered to come and pick up my car and take it to Sands Chevrolet of Glendale to take care of the routine maintenance for me. Mike made a phone call to Mr. Tim Vinning and he said to bring the car right down and they would have it done by the end of the evening for me. After the oil change was completed, I was given a call by Sands and told me the cost. I was somewhat dumbfounded as I bought a maintenance policy that gave me unlimited oil changes FREE for 5 years as explained to me by Power chevrolet. He said it could be done at any Chevy dealership across the United States. This is not true. The service manager said this was only done at Power Chevrolet and could not be done anywhere else. We did explain that we traveled alot. Dont"t worry and Chevy Deealership can do this. I called and taled with Jimmy (Assistant Sales Manager) at Power and he said he would explain the situation to the General Manager) who did listen and said he could not help me. Frustrated, I told them I would never be back and would write a review on this site and he said go ahead we don"t care and don;t need the business.Excuse me. At this time when the economy is so bad you are in customer service and your goal is to help customers. Sure seems funny that Mike Kalin went over and beyond what I ever expected. I taled to their General Manager ( Glen Grobney) at Sands, he explained that clear coat comes as a courtsey as part of the detail area when getting service done and applied to every car. Glen did settle me down some but still very frustrated at Power. I am an elderly woman living on Social Security and paying the 600.00 extra for clear coat that does not exsist is pure rip off if you ask me. Fraud. And this is not the last time they will hear from me. My lawyer will be next. I personally want to first off Thank Mike, for going out of his way to accomidate me, and Glen and Tim for there prompt and excellent service. I would NOT recommend Power Chevrolet in Arrowhead to anybody. Unless you have money to pay for service contracts that do not exist. As a widowed woman who lives on a fixed income, I would recommend sands as they did not take advantage of me and this situation in any way. HEY ARIZONA GO TO SANDS AND SEE MIKE KALIN IN SALES AND TIM VINNING IN SERVICE. You will not be disappointed. More

James was very Helpful by first asking what I was looking for in a vehicle before showing me the ones he thought would meet my needs. When we took the 2011 Cruze for the test drive he agreed to bring to my for in a vehicle before showing me the ones he thought would meet my needs. When we took the 2011 Cruze for the test drive he agreed to bring to my home so I could show it to my Dad. Once I made my decision to purchase the car the qualifying proccess was easy. Dean Russo who did all my financining paperwork was Super Knowadgable and from my home state of MA. More