San Leandro Chrysler Dodge Jeep RAM SRT

New Purchase We had a great experience with our sales representative. However, the dealership could invest in improvements to streamline the experience and get the We had a great experience with our sales representative. However, the dealership could invest in improvements to streamline the experience and get the buyers in and out much faster. More

Service The over all Experience was the WORSE!!!! Dropped my car off to get the start up fixed with a full tank of gas, got it back with a quarter gone and so The over all Experience was the WORSE!!!! Dropped my car off to get the start up fixed with a full tank of gas, got it back with a quarter gone and so dirty and dusty inside out, the problem is worse than when I dropped it off. No one tells you the progress of the vehicle when they have it in the shop. I left it there for over a week and half and feel like nothing even got done. More

Lack of leadership I would like to express my disappointment with my oil change today. First off, I bypassed the Pleasanton and Walnut Creek dealerships both of whom ar I would like to express my disappointment with my oil change today. First off, I bypassed the Pleasanton and Walnut Creek dealerships both of whom are much closer to where I live to come patronage and utilize your San Leandro location. I arrived at a very slow time of the morning and spoke to Elijah Ellison-Bolton. He was not the most friendly or helpful person to accommodate a simple oil change. His low audible delivery and reluctance to answer questions about my vehicle are a desirable trait or persona for a service advisor. I decided to upgrade from the email special that brought me in to the Platinum Synthetic with Tire Rotations. The work process was rather quick but trying to pay was quite the opposite. After I arrived, another 8-10 parties also came in and needed various work. My job finished quickly. I was instructed to wait back in line to pay my bill behind all whom were waiting. I tried various other pay possibilities of the parts department and general sales office of whom none could or would help me. My timing was such that I had to pick up my son from preschool and time was of essence, hence the speedy line of oil changes. I ended up waiting nearly a half an hour to simply pay with my truck blocking the exit the entire time. My payment transaction took approximately 30 seconds and I finally left once accommodated. I was late picking up my son which incurs payment penalties. How is that nobody in the entire dealership could take my money and have me on my way? What if 20 people had come in, would I have been expected to wait upwards of a couple hours to pay? Doesn’t seem like you have your process quite right there. I own both a Dodge Viper and a Dodge Ram 1500. The lack of service I’m getting at not only your dealership but the other local dodge dealers doesn’t encourage me to buy more dodge products. We have other branded sport cars that far outperform dodge at every level of service and quality. More

Fantastic first time service visit! I took my 2019 Jeep Wrangler in for the 6 month service and met Jeffrey Gibbons in the service department. He was very attentive and promised the serv I took my 2019 Jeep Wrangler in for the 6 month service and met Jeffrey Gibbons in the service department. He was very attentive and promised the service would be completed within 3 hours due to 2 recalls on the Jeep that would take additional time. Fortunately with Jeffrey's attention regarding the committed time, my Jeep was completed and out of there in about 2 1/2 hours which made me feel great about the service commitment made at the time of arrival. More

Had to go 5 times for a simple recall Alija is the worst service rep, his answer is always (I don’t know). I made an appointment over the phone with Who I believe was named Jose for 9AM he Alija is the worst service rep, his answer is always (I don’t know). I made an appointment over the phone with Who I believe was named Jose for 9AM he said it was fine to drop it off earlier since i work before they open. So I took my truck the day of the appointment left my key in the drop box like they instructed me to do. Then I go on my way to work, at this point it’s 5pm and I haven’t heard back from them I called them because I need my truck and also need to know what’s going on. Someone answers and they transferred me to Elijah who’s on the RO as my service Rep he then tells me that nothing was done to the truck and that he doesn’t know why his name is in the RO so they had my truck all day and they didn’t even bothered to check why it was there. At this point I’m irritated and head down to the dealer to speak to a sup or manager and of course they’re a no one I can talk to so after arguing with all the service advisor there I finally came to an agreement with another advisor name Gerardo who gave me his word that if I went back on Monday everything would get done. So I come back Monday talk to a new service advisor they had it all day and of course nothing was done because they didn’t have “parts and special tools” for it. So now i have to bring it back in 2 more days, Wednesday’s come and I get Elijah as my service rep again. Around 4pm he calls me to tell me that my rear glass arrived broken and that I have to bring it back again in a week for them to order another rear glass. They should have check the glass before they even scheduled me to come in that day. I ask him about the recall and the check engine. And he tells me I don’t know what recall? Seriously that’s what my initial appointment was fun and if you run my vin or truck info it should show that it has a recall it’s not my job to tell you what’s needs to be done to my truck. Anyways another week goes by and I take it back again at this point alija walks away when I show up and genardo helps me this time everything finally gets done couldn’t get any paper work because “their system was always down”. I went back the week after to drop off another car for an oil change of course alija avoided me and walked away even though he wasn’t doing anything and made me wait for genardo to get off the phone. 2pm and they call me that the truck is ready I’m glad this got done the first visit head to the dealership to pick it up and when I pulled up the truck was parked out front I didn’t think anything of it. Ended up spending 20 minutes because they couldn’t find the truck or the keys i had to tell them the truck was parked out front and they left the key in it More

Oil Change Service was great advisor was very helpful in letting me know the details of my next service which is a tune up due which was due at 60,000 miles. Service was great advisor was very helpful in letting me know the details of my next service which is a tune up due which was due at 60,000 miles. More

Air bag recall I drop my vehicle there for a airbag recall. I asked them to check the pressure in my tires. When I went to pick my vehicle up I had to wait at lea I drop my vehicle there for a airbag recall. I asked them to check the pressure in my tires. When I went to pick my vehicle up I had to wait at least 15 minutes and they did not check my tire pressure. I had to wait an additional 10 minutes for that to be done. More

From Scatpack to Hellcat, like that Everything went really simple from picking the Hellcat, signing, and pick up. One minor issue with the Hellcat badge on the back but I plan on getting Everything went really simple from picking the Hellcat, signing, and pick up. One minor issue with the Hellcat badge on the back but I plan on getting that fixed up tomorrow! Other than that I recommend heading here to work with them. They don't really play the "salesman" game. More

Very transparent Experience, Very Recommended Had a great experience purchasing my new car! Was given many different options to make sure I felt comfortable with every step of the process. Very en Had a great experience purchasing my new car! Was given many different options to make sure I felt comfortable with every step of the process. Very enjoyable experience, Mahalo!! More

Excellent customer service I would highly recommend this dealer ship shout out to Joseph for helping me out get the car I have wanted. Thank you so much! I would highly recommend this dealer ship shout out to Joseph for helping me out get the car I have wanted. Thank you so much! More