San Leandro Chrysler Dodge Jeep RAM SRT

They did a great job helped work with me on my trade-in vehicle and they help me get the best rates along with they help me keep my monthly payments between the price I had given them so overall great expe vehicle and they help me get the best rates along with they help me keep my monthly payments between the price I had given them so overall great experience I would definitely recommend The salesman Alfredo Villanueva he is very knowledgeable and helps make things happen. More

The service team was friendly and performed the job professionally and without issue. There should not be a twenty five word minimum for customer comments. professionally and without issue. There should not be a twenty five word minimum for customer comments. More

Long time to get car out of the dealer but in the end it was worth it Vick was outstanding and very helpful Thanks Vick was worth it Vick was outstanding and very helpful Thanks Vick More

Visited dealership 4-5 times to view trucks and test drive. Friendly staff and great selection. After deciding, financing and delivery were a breeze thanks to Vick and Karnail. drive. Friendly staff and great selection. After deciding, financing and delivery were a breeze thanks to Vick and Karnail. More

This dealership has endured much recently. Impressed w/attitude of professional service writer who took care of me during my last maintenance visit. Bad survey format. w/attitude of professional service writer who took care of me during my last maintenance visit. Bad survey format. More

Vick was excellent. He helped us get into the car we wanted. Was very patient with us and got us approved. Thank you again. Sales person of the year wanted. Was very patient with us and got us approved. Thank you again. Sales person of the year More

My car door was damaged while being worked on and the My car door was damaged while being worked on and the manager refuses to return my calls, Iv’e called twice and no response. I am very disappointed. My car door was damaged while being worked on and the manager refuses to return my calls, Iv’e called twice and no response. I am very disappointed. I have no other complaints. More

Terrible communication Why is it so hard for your service department to call me in a reasonable amount of time and let me know the status of my vehicle? I understand how Why is it so hard for your service department to call me in a reasonable amount of time and let me know the status of my vehicle? I understand how busy it can get but when someone says they are going to call me by the end of the day, I shouldn't have to wait 2 days and then call service trying to find out what the status is. I shouldn't have to wait almost two business days to get in touch with my service contact (I had to call them) and then find out that it was going to be a week or more before anyone looked at my vehicle. Now - that would have been okay if I had been told up-front that it was going to be at least a week before someone could even look at my car. I could have made arrangements for this. But to just let me drop it off (this was actually an appointment I made about a week before I dropped it off) and then not tell me until I call them after waiting almost two days with no info on what's happening - that's unacceptable. Unfortunately, this is not an isolated incident in my experience with this dealer. What I'm asking for is not at all unreasonable. I understand how busy it can be especially with the whole COVID-19 problem hanging over all of us. I get it. But - It just takes a couple of minutes to call me and tell me that it's going to be awhile before my vehicle gets serviced. Or better yet - set the expectation up-front that it may be several days. Give me a day and time that I can expect to hear an update and then follow-through. Unfortunately, this is not an isolated incident with this dealer in my experience so I do not expect I'll be doing any further business with them. It's a shame too as I had been looking at the new Renegade. I've been in touch with Chrysler warranty dept and was told that I can take it to a different dealer for warranty service. I'll have to pay the deductible all over again - which I'm not at all happy about. More

Very professional and welcoming sale team and manager They have the best prices and took good care of me !!! Good experience for my first time They have the best prices and took good care of me !!! Good experience for my first time More

Absolutely great service. They keep you informed about the services and recommendations. Nice staff and pleasant customer service. I would recommend this service department as A+ Customer service. the services and recommendations. Nice staff and pleasant customer service. I would recommend this service department as A+ Customer service. More