San Leandro Chrysler Dodge Jeep RAM SRT

Nannette Anderson was very professional. I came in wanting to trade in my car but was very hesitant. She helped make the transaction a lot more smoother for me to make a decision. I ended up buying a wanting to trade in my car but was very hesitant. She helped make the transaction a lot more smoother for me to make a decision. I ended up buying a new car that day. She is a nice, one of a kind lady. More

Dropped my car and never received call after 2 days. i had to call to check status. promised to call back in 10min not happend. issue fixed but communcation problem. had to call to check status. promised to call back in 10min not happend. issue fixed but communcation problem. More

Nathan & Val helped YS to make the right choice, though we were looking for more discounts, I guess they did what they could do. Thanks again. we were looking for more discounts, I guess they did what they could do. Thanks again. More

We had great customer service. The staff was very knowledgeable. They have a great selection in vehicles! Contact Alfredo for great service! Him and his team will take care of you! knowledgeable. They have a great selection in vehicles! Contact Alfredo for great service! Him and his team will take care of you! More

I dropped my 2019 jeep Rubicon for a check engine light and traction and was told it would be two weeks before they could look into the problem. I'm very upset with the fact me paying 50.000 plus for this and traction and was told it would be two weeks before they could look into the problem. I'm very upset with the fact me paying 50.000 plus for this vehicle and not be offered a loan a car is ridiculous the good news it didn't take two weeks to look into the problem they returned my vehicle stating the issues had been taken care of unfortunately I had to return the vehicle for the same traction issues More

Selection of vehicles was great and the buying process was quick and easy. The dealership is local to my neighborhood making future service an easy task. was quick and easy. The dealership is local to my neighborhood making future service an easy task. More

Thank you Vick for your knowledge of the cars in your inventory. Vick was able to find the best car for me thank you bro! inventory. Vick was able to find the best car for me thank you bro! More

Recently purchased a car here. Raul Bermudez was very helpful and very patient with me. He was very honest with me about the price and accessories being added. He made it very easy to talk to him and it helpful and very patient with me. He was very honest with me about the price and accessories being added. He made it very easy to talk to him and it felt like we were old friends. More

Raul was amazing! He was super friendly and was able to help with everything and answer all of our questions. Everyone at the dealership was great! help with everything and answer all of our questions. Everyone at the dealership was great! More

Got an excellent deal from Daniel and had a great salesman in Alfredo who was very helpful. In the end, we are happy with our purchase and SLCDJR had by far the best price on the vehicle we purchased salesman in Alfredo who was very helpful. In the end, we are happy with our purchase and SLCDJR had by far the best price on the vehicle we purchased. We had some a bit of issues on the customer service side. We have visited a number of dealers and, due to COVID, were always allowed to test drive the car alone. That was not the case here because we were told the owner would not allow it. Also, the vans that we test drove were filthy from being in the dirt lot. And even the one we bought was washed rather quickly and I am worried that all the dirt made microscopic scratches on the outside of the car while it was washed. You could see small abrasions to the outer coat and also, we wiped off excess dirt from under the windows. Another issue was we requested to drive a certain vehicle before we arrived and the wrong one was pulled. This also happened when we settled on a deal--the wrong vehicle was washed and waiting for us! So we had to wait. There was a lot of waiting. I was also disappointed that when we decided to go for a higher trim, the advertised price, as well as agreed to rebates/discountes on a lower trim, was not going to be honored (even though the dealer discount was more on the higher trim) . Luckily, Daniel came in and settled the deal based on the advertised price and also honored a Bonus Cash coupon that I had. Lastly, and this is a bit nit-picky, but most of the emails that were sent to me during the whole process never included a salutation or my name. It was simply the body of the email, which seemed rather unprofessional. I've worked in an industry where you're dealing with the public, and addressing them by name and signing my own were standard practice. It takes a few seconds, but write the customer's name and say something like, "Have a good day" or "Please let me know how else I can help" and sign your own name. All in all, we were happy with the deal that we got and the overall help we received. The feedback is so that SLCDJR can improve the overall customer experience, which I hope they do. Thanks for all the help! More