Sam Pack's Five Star Ford Lewisville

Everyone was extremely helpful from the service manager, the service writer to the shuttle driver! Definitely a good experience! the service writer to the shuttle driver! Definitely a good experience! More

I’m very satisfied with service department and the staff that provided me with my need’s while my vehicle been repaired. Grate job. Thank you that provided me with my need’s while my vehicle been repaired. Grate job. Thank you More

ZACH IS AWESOME! !! He restored my faith in this dealership and it's outlook on service. !! He restored my faith in this dealership and it's outlook on service. More

Madi Northington was my first contact and sales advisor. She texted me two very informative videos, which really impressed me and gave me confidence that she knew the vehicle. After the test drive she showe She texted me two very informative videos, which really impressed me and gave me confidence that she knew the vehicle. After the test drive she showed me every option and went thru every menu selection. Her knowledge of the vehicle was very impressive, especially because the Ford Explorer Limited, which we ended up purchasing, has so many features and lots of technology. She is courteous, respectful, knowledgeable, very enthusiastic and delivered superior customer service through the entire process. While on the lot, I was greeted but not pressured by five different associates. The advertised price is a no haggle best price with no hidden fees, which was very refreshing. The whole dealership is very squared away, from sales to finance, all the way to upper management. I've been looking for a vehicle for several weeks, I've been to several different dealerships, and they pale in comparison. I highly recommend Sam Pack's Five Star Ford Lewisville. I also highly recommend Madi Northington, Sales Associate / Advisor. This was probably the best car buying experience I've ever had, and that's saying a lot. Great job Five Star Ford of Lewisville!!! Thank you!!! More

Great experience with no hassle. I trust these guys and will keep servicing my cars here. I trust these guys and will keep servicing my cars here. More

The service team did an outstanding job of taking care of all my service needs. Even stayed late to ensure all was good to go. all my service needs. Even stayed late to ensure all was good to go. More

Great service on our commercial vehicle. Truck was done on time, we like to take our commercial vehicles at this location and Marcus always had our vehicles on time. Truck was done on time, we like to take our commercial vehicles at this location and Marcus always had our vehicles on time. More

There very professional courtesy and care about getting you taken care most dealer fail in this area from now on that’s where I’ll bring my vehicles I live in cleburne but it’s worth the drive and they bac you taken care most dealer fail in this area from now on that’s where I’ll bring my vehicles I live in cleburne but it’s worth the drive and they back what they work on they gave me two years unlimited miles on the water pump they installed. They are second to none in my books try ‘em you will be glad you did. More

Great same-day service! Couldn’t wash but it was 30 degrees outside so no worries there. Was in and out in a couple hours with oil change and software updates. Couldn’t wash but it was 30 degrees outside so no worries there. Was in and out in a couple hours with oil change and software updates. More

Zach Nixon, my service advisor is exceptional to work with. He’s thorough and pleasant to do business with. with. He’s thorough and pleasant to do business with. More