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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,320 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,320 reviews

April 01, 2024

I don't like the games all sales departments play with just get them in here and we can talk them into this car! Sometimes that's not true. But in the end at least I got me something to drive More

by pkgeap35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Pkgeap35, The Five Star Ford Lewisville team is dedicated to providing exceptional service and ensuring that your experience with us is nothing short of outstanding. If you have additional feedback, please reach me at kblackwell@sampack.com or 972-221-2900. We are here to help in anyway we can. Sincerely, Kelly Blackwell, General Manager

April 01, 2024

Thank you for a great transaction. Moe did a great job showing me eveything on delivery More

by Christopher.a.spivey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Albasha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Blackwell, Moses Medina
Apr 01, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Christopher, On behalf of everyone here at Five Star Ford Lewisville, I wanted to take a moment to express our gratitude for choosing us for your recent automotive needs. Congratulations on your new Ford and please stay in touch with Mo at 972-221-2900. We value your business and look forward to serving you again in the future. Thank you, Kelly Blackwell, General Manager

March 29, 2024

People are what make businesses successful and people like Ron Romano are these kind of people. I’ve dealt with Ron for years and he’s always been straight up with me. He’s certainly an asset to your bus More

by Andy Perris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Andy, At Five Star Ford Lewisville, we believe in going the extra mile for our customers. When you need Ron or our tech's advice, please call 972-221-2900. Thank you for choosing us for your automotive needs! Best regards, Kelly Blackwell, General Manager

March 27, 2024

customer service is outstanding they are very courteous, knowledgeable and efficient. They always go above and beyond to help me out whether it be working with the service department or with the sales d More

by cgoldenkitty69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig and Cheryl
Mar 27, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Cynthia, We truly appreciate receiving positive feedback from our satisfied customers at Five Star Ford Lewisville. Thank you for your continued loyalty to both our sales and service departments. It is an honor to serve as your auto dealer. We look forward to hearing from you again. Please reach us at 972-221-2900. Best regards, Kelly Blackwell, General Manager

March 27, 2024

Xavier was one of the most helpful sales associates I’ve worked with at a car dealership to date. He was the first salesmen to actually work with me on a trade in deal and was very intentional about getting More

by jamie renshaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Jamie, Thank you for your kind words! We're delighted to hear that Xavier and the Five Star Ford Lewisville team provided you with excellent service during your vehicle purchase. We appreciate your recommendation and look forward to serving you again in the future! Let us know when you have questions about your new Ford at 972-221-2900. Warm regards, Kelly Blackwell, General Manager

March 26, 2024

Top tier. 10/10 will recommend. Will purchase next vehicle with Sam Pack Ford. Excellent service in every department. Didn’t happen instantaneously, but they a More

by keitha_carson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Blackwell, Steve Goodman, Moses Medina
Mar 27, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Keitha, Thank you for shopping at Five Star Ford Lewisville. Stop by or call 972-221-2900 with questions any time. Customer service continues to be our focus. We are so excited to help you enjoy your new Ford! Thanks again, Kelly Blackwell, General Manager

March 26, 2024

Everyone I dealt with was great. I would recommend Five Star Ford Lewisville to anyone, and will buy from there in the future. More

by Adam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Albasha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Spillman
Mar 27, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Adam, on our new vehicle from Five Star Ford Lewisville. We appreciate you, your business, and recommendation. Please stop by or call 972-221-2900 any time you need our Ford advice. Thank you, Kelly Blackwell, General Manager

March 25, 2024

Good experience. Friendly staff and GM was accommodating. I recommend doing business with this store. More

by Jphil9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Blackwell
Mar 26, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Jphil9, Congratulations on your purchase at Five Star Ford Lewisville. Customer satisfaction is our ultimate goal. So, reach out to our team at 972-221-2900 whenever you have technical or care concerns. Helping you fully enjoy your new Ford is a priority. Thank you for your feedback. Take care, Kelly Blackwell, General Manager

March 25, 2024

Received service again from this dealership and all went smoothly and quickly like previous experience More

by Kristenalbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Kristen, for being a valued Five Star Ford Lewisville service customer. Zack is a great source of knowledge. Don't hesitate to call 972-221-2900. We want you comfortable in your Ford. Best regards, Kelly Blackwell, General Manager

March 23, 2024

Done in good time and at convenient times for me to drop off and pickup More

by jiminycricket407jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, jiminycricket407jp, for acknowledging Ron and the Five Star Ford Lewisville service center. Customer satisfaction is a priority and we welcome any additional questions at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

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