Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,312 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,312 reviews
March 25, 2024
Received service again from this dealership and all went smoothly and quickly like previous experience smoothly and quickly like previous experience More
by Kristenalbert
Employees Worked With
March 23, 2024
Done in good time and at convenient times for me to drop off and pickup off and pickup More
by jiminycricket407jp
Employees Worked With
March 23, 2024
Find someone else to service your Ford. The Service Department Management at Sam Pack Five Star Ford in Lewisville has lost another customer. If I could leave zero stars with this revie The Service Department Management at Sam Pack Five Star Ford in Lewisville has lost another customer. If I could leave zero stars with this review, I would have, but since that is not allowed, here are the facts leading to this review: - Three months ago, the "check engine" light came on, so I took my Ford Explorer in to the Service Department just as I have for well over a decade. - Two days later I go there to find they wrecked it. I was told I would soon be hearing from them with their resolution plan. - Two and a half months of leaving messages and no one caring to return my calls, not even the General Manager, so I went there in person to speak with their Service Department Management. - It has been three months, and I am still waiting on repair estimates for the damage they caused. I get it, this business is overwhelmed and there is a revolving door for their employees, but as a long time and loyal customer, I expected better customer service than this. More
by Very Disappointed
March 23, 2024
I recently ordered and purchased a 2024 F150. The staff at Five Star in Lewisville were expedient and very helpful. The staff at Five Star in Lewisville were expedient and very helpful. More
by Beardo
Employees Worked With
Other Employees :
Misty Collins
March 17, 2024
Thank you to Xavier Perez today! We stopped in & ended up purchasing a vehicle. His demeanor was one of the reasons, as well as the dealership! Everyone was so friendly & that meant We stopped in & ended up purchasing a vehicle. His demeanor was one of the reasons, as well as the dealership! Everyone was so friendly & that meant a lot to us! We felt Xavier went above & beyond for us! That spoke volumes! We will be repeat customers! Thank you all! More
by Debgirl
March 17, 2024
Great service from all staff. My purchase and delivery experience was very fine and I am very happy with my new Ford truck! My purchase and delivery experience was very fine and I am very happy with my new Ford truck! More
by BARB1211
March 17, 2024
Tracy in service went out of her way to make sure my vehicle was 100%. That’s off to Tracy Williams. vehicle was 100%. That’s off to Tracy Williams. More
by Lasto
Employees Worked With
Other Employees :
Jo in rentals, Hugo Peralta-Bustos, Tracy Williams
March 16, 2024
Xavier Perez was fantastic! He worked the deal in an efficient manner and went to work to get the best deal possible for me! He worked the deal in an efficient manner and went to work to get the best deal possible for me! More
by rockislandexpress
March 15, 2024
Zach Nixon in service is great! ! He ensures our work trucks & city car are in tip-top shape ! He ensures our work trucks & city car are in tip-top shape More
by jenamayer
Employees Worked With
March 15, 2024
This was my first time visiting the dealership. I was impressed with my sales person, and the other staff. My experience from beginning to end was seamless. I was impressed with my sales person, and the other staff. My experience from beginning to end was seamless. More
by Awj11374
