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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,320 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,320 reviews

April 11, 2024

Went in the 5 star for my first service and a couple recall minor issues ...Chris in Service was great . professional. Competent and delivered as promised... Very very pleased .. oh also saw Maddi my sa More

by bowen_00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Northington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moses Medina, Chris Janecek
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Apr 11, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Bowen_00, We're excited to hear about your positive experience at Five Star Ford Lewisville! Chris is a real pro, and we're glad he could address your needs effectively. We appreciate your support and look forward to assisting you again in the future, possibly with Maddi for your next purchase! Call for advice any time to 972-221-2900. It will be great to hear from you again. Thank you, Andrea Ballard, General Manager

April 11, 2024

Made my truck shopping experience super easy. He went above and beyond to ensure i was satisfied with my purchase More

by Jgarciaj9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Jgarciaj9, Congratulations on your new truck from Five Star Ford Lewisville. Customer satisfaction remains our focus. Reach Zack, Xavier, or me at 972-221-2900. We want you to fully enjoy your new Ford. Thank you for your business! Sincerely, Andrea Ballard, General Manager

April 10, 2024

What I like best about Five Star Ford Lewisville is the caring Christian atmosphere It was very refreshing please do not ever tell your employees that they cannot pray for people! They helped me out when I More

by pkgeap35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Pkgeap35, Thank you for sharing your positive experience at Five Star Ford Lewisville! We're thrilled to hear that our team made your car buying experience enjoyable and hassle-free. If you ever need anything else, don't hesitate to reach out to 972-221-2900. Enjoy your new car! Best regards, Andrea Ballard, General Manager

April 10, 2024

They are always working to get the best solution and get you out the door as quickly as possible. More

by iguanas_puckish_0z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Estades
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Ingalls Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sears, Shane Rogers, Paul Schroeder, Susana Mosqueda, Susana Perez
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Apr 11, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Iguanas_puckish_0z, We truly appreciate your business at Five Star Ford Lewisville and for rating your experience. When you have future vehicle care needs, we hope we are your first call to 972-221-2900. We are here to offer our advice and expertise. Sincerely, Andrea Ballard, General Manager

April 10, 2024

Took my wife’s car in for a recall that another store said they couldn’t get to until next year. Craig Stanford jumped on it and got us taken care of within the day! More

by Tleehoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stanford
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Apr 11, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Tleehoward, We are glad you found your way to Five Star Ford Lewisville. When you need our services and expertise in the future, we look forward to hearing from you at 972-221-2900. We are here whenever you need our advice. Thank you, Andrea Ballard, General Manager

April 09, 2024

Excellent Ford Dealership with very respectable employees who are well trained and provide excellent direction and assistance! More

by Richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Richard, for rating your Five Star Ford Lewisville visit. We take pride in our staff and their commitment to providing excellent service. Don't hesitate to stop by or call 972-221-2900 to meet with Kenneth, Malcolm, or me when you need assistance in the future. Let us know how we can help you enjoy your new Ford. Take care, Steve Goodman, General Sales Manager

April 08, 2024

Excellent service and communication from start to finish. I’m very pleased with the entire outcome. More

by James
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Spillman
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Apr 08, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, James, on your new Ford! Thank you for shopping at Five Star Ford Lewisville. We continue to welcome your automotive questions at 972-221-2900. Enjoy your ride! Take care, Kelly Blackwell, General Manager

April 07, 2024

Very relaxed atmosphere, no pressure to buy. Friendly salespeople. Plenty of vehicles to choose from! More

by mdchalk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hope Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Mdchalk, Providing customer focused service is the goal at Five Star Ford Lewisville. When technical or care concerns arise, reach our team at 972-221-2900. Let us know how we can help you enjoy your new Ford. Congratulations! Thank you, Kelly Blackwell, General Manager

April 06, 2024

We’ve bought 3 vehicles from 5 Star Lewisville. Great service. Great value on my trades and Hugo is sales is a no pressure trustworthy guy. Love him. More

by pat.coward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Peralta-Bustos
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Apr 07, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Pat, Thank you for your loyalty to both our sales and service teams at Five Star Ford Lewisville. Whether you need service or a new vehicle, we hope to continue hearing from you at 972-221-2900. You and your feedback are appreciated. Take care, Kelly Blackwell, General Manager

April 03, 2024

Xavier and Malcolm were great! I am not a fan of the car buying game, but they made it less annoying. Good job guys. :) More

by TL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Sam Pack's Five Star Ford Lewisville responded

TL, Thank you for reaching out and sharing your experience at Five Star Ford Lewisville. We greatly appreciate your feedback and are thrilled to hear that Xavier and Malcolm made your car-buying experience enjoyable. We truly value your business and look forward to serving you again in the future. Please don't hesitate to reach out to 972-221-2900. Best regards, Kelly Blackwell, General Manager

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