Sam Pack's Five Star Ford Carrollton

Jared and Trey were great to deal with. The process of buying a vehicle has never been smoother. The process of buying a vehicle has never been smoother. More

I had an exceptional experience at Sam Pack's Five Star Ford in Carrolton. I walked in the door and was immediately helped out by Jared. I told him the car I was interested in, we test drove it, he answere Ford in Carrolton. I walked in the door and was immediately helped out by Jared. I told him the car I was interested in, we test drove it, he answered all my questions and got the buying process started. They gave me excellent value for my trade in and were very transparent about the pricing and negotiation on the vehicle of interest. The financing process was very smooth. I will definitely be back and recommend this location in the future! More

Sam packs was excellent. They gave me a great trade in value and sourced my F150 lightning with ease. They gave me a great trade in value and sourced my F150 lightning with ease. More

I recently had the pleasure of visiting Sam Pack's Ford in Carrollton and I must say, it was an outstanding experience from start to finish. We were cared for by the exceptional team that immediately Ford in Carrollton and I must say, it was an outstanding experience from start to finish. We were cared for by the exceptional team that immediately made us feel welcome and valued, even though we arrived at the end of the Cowboy game (a little grumpy from an afternoon of car shopping) and were there for one of their lowest priced deals- a Wrangler! What truly set Sam Pack's Five Star Ford apart was the exceptional service provided by the entire team as one cohesive unit. Christopher Kraus was our sales consultant, Scott Saveraid welcomed us, Joseph Walker discussed aftermarket options and finally we were taken to Luis Gonzalez in finance. Rusty Walls got it rolling on the phone and even sent a video of the Jeep. They were all so kind and helpful. Scott welcomed us as we came in and got us right over to Chris. From the moment we met Christopher, it was evident that he was passionate about Sam Pack’s Ford and genuinely cared about his customers. Christopher's knowledge and expertise were evident as he guided us through the entire process, addressing any concerns we had along the way. He made us feel comfortable and valued as customers, going the extra mile to ensure that we were satisfied with our decision. His willingness to climb into the back of a two-door Jeep Wrangler with a smile and a laugh demonstrated his commitment to providing exceptional service. His dedication to customer satisfaction and his belief in this company was evident in every interaction, making us feel confident and reassured throughout the entire process. He exemplified professionalism, knowledge, and a genuine passion for this dealership. When we started talking aftermarket options, Joseph Walker joined us to discuss our specific needs and preferences. He took the time to understand our requirements and went above and beyond to find the perfect solutions for us. Finally, Luis Gonzalez, in finance, was a pleasure to work with. He was kind, helpful, and took the time to explain all our options in a clear and compassionate manner. He made sure we understood every step of the process and ensured that we were comfortable with our decisions. They all acted like we were their best friends repeatedly saying “we want you to be our customers for life!” They stayed focused and never rushed us. You never would have known there was a game on with the generous attention they gave us. We only knew because of the Cowboy jerseys that they were proud to have been given by the owner who they were happy to share was a great guy and again reminding us that ‘Sam Pack wants customers for life’. They were terrific and made it a great day. As we concluded the purchase, each team member stayed to congratulate us, reinforcing their commitment to having us as "customers for life." Their genuine enthusiasm and belief in Sam Pack's Ford as a dealership were evident, making the entire day memorable. I firmly believe that when making a significant purchase, it is essential to feel good about the experience. Sam Pack's Ford team not only met but exceeded my expectations, making the entire process a truly terrific experience. I wholeheartedly recommend Sam Pack's Ford in Carrollton to anyone in search of excellent service, knowledgeable staff, and a dealership that truly cares about their customers. Sam Pack's Ford has undoubtedly earned my trust and recommendation as a dealership that cares deeply about its customers. More

Dealer was clean and associates were personable and friendly! Have a large inventory of autos too! friendly! Have a large inventory of autos too! More

I just purchased my 5th truck from 5 Star Ford in Carrollton since 2010. This was my 2nd truck that I worked with sales consultant Jared Winguard. I can’t stress strongly enough what a pleasure it i Carrollton since 2010. This was my 2nd truck that I worked with sales consultant Jared Winguard. I can’t stress strongly enough what a pleasure it is to work with Jared. I was in the market to purchase a new truck by the end of the year and I never considered going anywhere other than 5 Star and working with Jared. The dealership is very transparent with their pricing, low pressure and the actual sales process is fast and painless. I’m positive this won’t be the last truck I buy from Jared at 5 Star. Love the truck. Thank you again for working with me. I More

I recently purchased a 2024 F20 Tremor from Sam Pack's Five Star Ford in Carrollton. This is the third vehicle I have purchased form them. Alexandra Benvenuto was instrumental in my first purchase. She ma Five Star Ford in Carrollton. This is the third vehicle I have purchased form them. Alexandra Benvenuto was instrumental in my first purchase. She made sure I got the exact truck I wanted. She had it customized and lifted. Again I went to Alex. She introduced me to Jared Wingard. Jared ordered my truck, made the necessary changes, and kept me up to date throughout the process. Once the truck arrived, 2 months early, Jared made the sale process quick and easy. Again Alex stepped in to customize my truck. She has a very good eye for the latest in truck accessories. Both Alex and Jared are always reachable by phone. Very good communication. Mike Nash was my finance person. He is extremely knowledgeable. He made sure I got the best value. He explained every detail clearly. Alex had my customization done in under a week. Beats every expectation Communicates well Satisfied customer I will go back for my next vehicle. More

Seth was absolutely amazing. He listened to all of my needs, and he did everything in his power to match me with a vehicle that fit my budget and checked the other items off my l He listened to all of my needs, and he did everything in his power to match me with a vehicle that fit my budget and checked the other items off my list to be content. I was thrilled to drive off the lot with a new car that I've loved completely since getting it. I hope he gets to help more people, and I hope I can send him more customers in the future. More

It was a pleasure working with Seth and the Sam Pack Ford Staff. They helped me get out of two vehicles and consolidate down to one brand new vehicle at fair market value. I also appreciated the flex finance Staff. They helped me get out of two vehicles and consolidate down to one brand new vehicle at fair market value. I also appreciated the flex finance opportunity. See you all on my next vehicle purchase down the road. More

Terry Smith and Chris Krause provided excellent pre-sales support for the new F-150 we purchased there. Very helpful in showing us various models and going through lots of tests drives. Never pushy. Reall support for the new F-150 we purchased there. Very helpful in showing us various models and going through lots of tests drives. Never pushy. Really made what is usually a very annoying experience much more enjoyable. More