Sam Pack's Five Star Ford Carrollton

Great overall experience Very friendly and helpful dealership. Light touch and easy, efficiency and fast finance process. I was finished with finance faster than any previous Very friendly and helpful dealership. Light touch and easy, efficiency and fast finance process. I was finished with finance faster than any previous experience at a dealership. Great experience. More

New car purchase Melanie is a pleasure to work with! I have purchased multiple vehicles with Melanie. She always has my best intrest in mind. Great experience start t Melanie is a pleasure to work with! I have purchased multiple vehicles with Melanie. She always has my best intrest in mind. Great experience start to finidh More

Top notch customer service. Melanie made my car buying experience a pleasure. Won't be going anywhere else. Will be referring her to all my friends and family. Thanks again, Mela Melanie made my car buying experience a pleasure. Won't be going anywhere else. Will be referring her to all my friends and family. Thanks again, Melanie!! More

Great customer service experience!!! Just got a new vehicle after many, many years and found someone that helped me throughout a difficult decision. This guy was very patient, not push Just got a new vehicle after many, many years and found someone that helped me throughout a difficult decision. This guy was very patient, not pushy at all and made me feel like a valued customer. The transaction went pretty smooth with no pressure. Jared remained professional, friendly, knowledgeable, and courteous. He makes you feel like you are part of their team. No matter how many times I asked the same questions, Jared answered them very professional. Anything I bring up to his attention, this guy is on the top of it. I want to thank Jared Wingard for taking the time to assist me during my purchase. Overall Jared has been one of the most professional sales consultants I have ever met. I would recommend Jared to anyone who wants to purchase a new vehicle. Thank you Jared for a job well done! You are the BEST!!! More

Sam Pack's One Star Ford I purchased a new 2017 Ford Edge from Sam Pack's Five Star Ford in Carrollton recently. While I got a car in the end, the sales process was filled wit I purchased a new 2017 Ford Edge from Sam Pack's Five Star Ford in Carrollton recently. While I got a car in the end, the sales process was filled with dishonesty throughout. Originally, I contacted Sam Pack's Five Star Ford because they had the exact vehicle I wanted. I negotiated a price on a specific VIN number and then came in to drive and purchase the car. When I got to the dealership, I immediately noticed that the vehicle presented to me was not the VIN I had inquired about. When I let the sales person know this after the test drive, he appeared flabbergasted that he could not bait and switch me. I then demanded the vehicle with the matching VIN, they came back to me and said that Mrs. Pack was driving it and it was not available for sale (yes, Mrs. Pack, the wife of the owner). Any dealership I've ever dealt with would have had the car at the dealership, in the detail bay, within the hour. After going back and forth a bit, I left the dealership only to find out that when I submitted my credit application, they had authorized THREE separate banks to pull my credit when I had only authorized them to allow Ford Motor Credit to pull the credit because the deal (and price) had previously been contingent upon financing with only with FMC (so why would you try other banks?). In the end, I purchased a different Ford Edge model than the one I had already decided on and I purchased it from Sam Pack's Five Star Ford only because I couldn't tolerate any further credit pulls on my credit and thus they forced me into buying a vehicle from them, at a higher price than I wanted. Just after delivery of the vehicle, I noticed a sheet metal "popping" sound coming from the passenger door. Upon further investigation, the door was missing a nut that attached the door to the door hinge (quality work!). While this was not a difficult fix, when I called in to Sam Pack's Five Star Ford to have the issue resolved, I was told that it would be "a couple of hours" if I came in to get the nut put on the (brand new) car I had just purchased from them. Disgusted, I hung up and drove to my local Ford dealer who had not been involved in the transaction. There, the service manager made sure to get a nut and put it on the car himself and the entire process took 5 minutes and they hadn't even sold me the car! In summary: Sam Pack's One Star Ford. More

great to work with. great people to work with. no pressure. Went out of way to help me. Got the best deal ever I would recommend them to anyone. great people to work with. no pressure. Went out of way to help me. Got the best deal ever I would recommend them to anyone. More

Buying from friends It is so nice to have someone you can trust to always be on the look out for what is best for you. That is certainly what Chandler does. His kindnes It is so nice to have someone you can trust to always be on the look out for what is best for you. That is certainly what Chandler does. His kindness and courtesy are so welcoming. He is a true gentleman and I appreciate having such a respectful person helping me with such an enormous decision. Thank you, Chandler! More

Happy Customers We are happy customers for several years, we recommend it, our seller Otilio Hernandez is very nice, helpful, and in our language. He knows very well We are happy customers for several years, we recommend it, our seller Otilio Hernandez is very nice, helpful, and in our language. He knows very well do their job. More

de exelencia Exelente atencion apoyo en todo el proceso otilio una persona preparada en su rama de atencion y satisfaccion muchas gracias Lista feliz y satisfec Exelente atencion apoyo en todo el proceso otilio una persona preparada en su rama de atencion y satisfaccion muchas gracias Lista feliz y satisfecha por su servicio. More

Our patience was worth the wait to find Pack 5 Star Ford Great, easy communication. Used frequent email. Internet info was honest. Was ready for me when I came to appointment. Car was immaculate. In and out Great, easy communication. Used frequent email. Internet info was honest. Was ready for me when I came to appointment. Car was immaculate. In and out in no time! So glad I didn’t buy another car before I found these guys. More