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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,670 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,670 reviews
June 01, 2018
Needed help Had great experience with Michael. He was patient, understood our needs and was with ua through the entire process ro make sure everthing was done in Had great experience with Michael. He was patient, understood our needs and was with ua through the entire process ro make sure everthing was done in a timely manner. More
by Bob
May 31, 2018
AAA service. Loved the service that my friend and I received when purchasing our truck for business. Everyone was just wonderful and accommodating. EXCELLENT DEALR Loved the service that my friend and I received when purchasing our truck for business. Everyone was just wonderful and accommodating. EXCELLENT DEALRSHIP HANDS DOWN!!!!!!!!!!! More
by Alpha100$
Employees Worked With
Other Employees :
Carlos Saavedra, Grant Wahlquist
May 31, 2018
With the help from Grant I was able to find the truck I was I already had a 2014 F1 50 which I’ve loved . I wasn’t really looking to buy another vehicle but got to looking at the 2018 Ford F1 50s I got a deal I already had a 2014 F1 50 which I’ve loved . I wasn’t really looking to buy another vehicle but got to looking at the 2018 Ford F1 50s I got a deal I just couldn’t pass up so I’m now the proud owner of a 2018 ford F1 50 platinum . If you’re looking for a vehicle with no pressure to buy Sam Pack in Carrollton is the place to go and asked for Grant . More
by Peppy2017
May 29, 2018
Lengthy Unfortunately turning in my leased 2016 Escape and leasing took most of the day. Memorial day at that. Everyone was very nice as usual. Grant was very Unfortunately turning in my leased 2016 Escape and leasing took most of the day. Memorial day at that. Everyone was very nice as usual. Grant was very helpful and apologetic for the long day. More
by 2babyboys
Employees Worked With
Grant Wahlquist
May 29, 2018
Lease Turn-in Grant was very helpful, showed us all of our options so we could make the right choice. He even helped setup some service that needs to be done with m Grant was very helpful, showed us all of our options so we could make the right choice. He even helped setup some service that needs to be done with my F150. More
by jry1600
May 27, 2018
Deal to Brag About I want to start off saying this is the second vehicle I have purchased at 5 Star and the first sale went without a hitch and we were pleased from the I want to start off saying this is the second vehicle I have purchased at 5 Star and the first sale went without a hitch and we were pleased from the moment of sale in 2015 until the date of this one. This time I had a deal that turned out to be bad in my opinion so I posted a bed review. Almost immediately RJ Rebolloso and Trey reached out to me to try to change my opinion. I have to say I was not optimistic. I went to see them today and they went above and beyond the call of duty to make things right. My salesperson was Don Wagner and they made a team that can not be beat. They are sincere, honest people with a goal to make sure everyone that walks in leaves happy. More
by king8282
May 24, 2018
Pleasant, hassle free purchase! We have certainly purchased vehicles in the past and know how dealerships can be. Sam Pack was a wonderful experience, hassle free, and we have an aut We have certainly purchased vehicles in the past and know how dealerships can be. Sam Pack was a wonderful experience, hassle free, and we have an automobile we love that has been reliable and as described. Melanie was a delight to work with! More
by Nicolechrism
Employees Worked With
Melanie Lucero
May 22, 2018
Great prices and veryprofessional Great customer service. Very competitive prices and made your buying experience pleasurable. They explained everything and answered all my questions. Great customer service. Very competitive prices and made your buying experience pleasurable. They explained everything and answered all my questions. First class showroom and a large inventory of new and used vehicles. They have a customer for life. More
by Steve t
Employees Worked With
Michael Krantz
May 22, 2018
First Class People & Service First class service from the moment you walk on their property. Exceptional customer service and great prices. No need to go anywhere else in the met First class service from the moment you walk on their property. Exceptional customer service and great prices. No need to go anywhere else in the metroplex. More
by Tonylew23
May 22, 2018
Used town car Great service ,made buying a use car a breeze ,Mike was easy to work with and made this a very verry enjoyable experience for me. Great service ,made buying a use car a breeze ,Mike was easy to work with and made this a very verry enjoyable experience for me. More
by Dominic0007@msn.com
Employees Worked With
Michael Krantz, Michael Krantz
