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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,669 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,669 reviews

August 12, 2018

Great Experience Everyone was very friendly and helpful. I recommend 100%. Micheal had the truck I was interested in ready to test drive. Later he was out there deta More

by RunnerDave1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz, David Barragan
Aug 13, 2018 -

Sam Pack's Five Star Ford Carrollton responded

RunnerDave1966, Congratulations on the purchase of your new Ford Truck. To continue helping with after sale care, we welcome your technology or truck care questions at 972-242-6415. It is great to have you as our customer. Thanks, RJ Rebolloso, GSM

August 06, 2018

A pleasure as always I just purchased my 4th vehicle from the wonderful people at Five Star Ford. Melanie has been involved in the last 3 of those. My fiance and I had jus More

by dvdtrbx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero
Aug 06, 2018 -

Sam Pack's Five Star Ford Carrollton responded

dvdtrbx, We are so excited to have earned your loyalty. Thank you and congratulations on the purchase of your newest car. Best wishes to you and your fiance. Take Care, RJ Rebolloso, GSM

August 05, 2018

new car Very pleasant man ,enjoyed working with him on my new suv he heloped close the deal .My hub and will work with him on his next vehicle More

by pegld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
Aug 06, 2018 -

Sam Pack's Five Star Ford Carrollton responded

pegid, Congratulations on the purchase of your SUV. We invite you back anytime for help with the technology or care of your new Ford. Thank you for choosing Five Star Ford Carrollton, RJ Rebolloso, GSM

August 04, 2018

Good experience Had a good experience buying a vehicle and I have to return for some upgrades and service work. The sales person mike krantz was personable and easy More

by Jmark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
Aug 04, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Jmark, We hope you are enjoying your new Ford and we welcome you back any time to review its technology and features. Thank you for sharing your feedback. We appreciate you, RJ Rebolloso, GSM

August 03, 2018

Great people, great experience! I came in looking for a vehicle I had seen listed online and the staff here went above and beyond to make sure that I found a vehicle that had all the More

by rjc123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Krantz
Aug 03, 2018 -

Sam Pack's Five Star Ford Carrollton responded

rjc123, Your recommendation and feedback are really appreciated. We are excited to have you as our customer and are available at 972-242-6415 for any future automotive concerns. Thank you, RJ Rebolloso, GSM

August 01, 2018

My best car buying experience ever Recently, I purchased a 2018, F150, XLT from Five Star Ford Carrollton. My sales person was LaCreshia Jones and she is new enough to Five Star For More

by Walt K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaCreshia Jones, Brandon Matthews
Aug 01, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Walt, Your recognition of LaCreshia and the team are truly appreciated. Please stop by any time you have questions about your new truck. Congratulations and Thank You, RJ Rebolloso, GSM

July 30, 2018

Great car buying experience My car buying experience was great. Mr Krantz, my salesman was very courteous and knowledgeable. He took the time to explain the new features in the More

by Mary M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra Benvenuto, Michael Krantz, Brandon Matthews
Jul 30, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Mary, Congratulations on the purchase of your new Ford and please stop back when you need a refresher on the new car's technology. We want to make sure you are enjoying your new vehicle to the fullest. Thanks for being our customer, RJ Rebolloso, GSM

July 30, 2018

WONDERFUL SERVICE Very attentive service from the moment I walked in the door. The salesman, Jeff Flaishans was extremely knowledgeable and focused on locating the exa More

by Suebhaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Garcia, Jeff (Flash) Flaishans
Jul 31, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Suebhaney, Congratulations on the lease of your new Ford. We are excited to welcome you to the Five Star Ford Carrollton family. Please let us know if you need a revisit on any of your new vehicle's features. Enjoy, RJ Rebolloso, GSM

July 28, 2018

Great Service on a Nee Car I want to thank Melanie, RJ, Brandon and Joseph Walker for making my buying experience a great one. I only buy Fords and I only buy them from the # 1 More

by Michael Gonzales 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R.J. Rebolloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Tidman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero, Brandon Matthews
Jul 29, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Mr. Gonzales, your loyalty to Melanie and Five Star Ford Carrollton is awesome. We are all so thankful for your business. Thank you, RJ Rebolloso, GSM

July 27, 2018

Loved the experience I absolutely loved the sales department at SP five star Ford. Michael Krantz and Michael Corbett are the best. Hoping to get the same kind of experien More

by Arul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz, Michael Corbett
Jul 29, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Arul, Thank you for being our customer and we look forward to providing the same 5-star service on the maintenance of your Ford. We appreciate you, RJ Rebolloso, GSM

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